About IGV Housing
Making Homes Easier to Build and Possible to Own
Housing is one of the defining challenges of our time. Communities need more homes. Governments need better delivery models. Families need a new process to get into home ownership.
The reason those needs aren't being met isn't a lack of effort, it's a lack of connection. Construction, capital and ownership have always been treated as separate problems, solved by separate players. Nobody was looking at the whole system.
IGV was built to change that. We connect modern methods of construction, smarter capital and a new process to home ownership into one integrated platform so each part strengthens the others instead of working in isolation.
The result is housing that's faster to build, more certain to fund, and genuinely possible to own. That's what we mean when we say we're not improving one part of housing. We're redesigning the whole system.
About IGVhope
IGVhope is creating a new pathway to home ownership for people who are ready to own but need a better way to get there.
Participants secure their home and lock in their purchase price from day one. They move into a newly built home, make monthly occupancy contributions through a structured ten-year pathway, and transition to their own mortgage at the original agreed purchase price.
IGVhope is not traditional rent-to-own and it is not an investment product. It is a structured pathway designed around one clear outcome: helping more people become homeowners.
As the program grows across British Columbia and new homes come online, we are building the team and systems needed to support participants throughout that journey.
Role Overview
The Project Officer is a hands-on, customer-service-focused role supporting the day-to-day delivery and growth of IGVhope.
You will be one of the first points of contact for people considering the program, helping them understand the IGVhope pathway and supporting them through enquiry, application, intake and financial readiness assessment.
The role also provides practical project and administrative support across the program—keeping schedules, records, follow-ups and activities organised as new projects and properties move toward delivery.
This is a varied role in a small, fast-moving team. It requires someone who communicates exceptionally well, takes initiative, stays organised and is comfortable taking ownership without needing detailed direction at every step. As IGVhope's property portfolio grows, the role is expected to evolve to include greater responsibility for property and participant coordination.
Key Responsibilities
Participant Journey & Readiness
- Act as a first point of contact for prospective and current IGVhope participants.
- Handle inbound and outbound enquiries professionally, warmly and consistently.
- Clearly explain the IGVhope pathway using approved program information, scripts and talking points.
- Support prospective participants through application and intake, from initial enquiry through to financial readiness assessment.
- Maintain timely follow-up and ensure participants understand requirements, progress and next steps.
- Ensure every interaction reflects the purpose of the program: IGVhope participants are progressing toward home ownership, not simply entering a rental arrangement.
Program & Project Coordination
- Support the coordination of IGVhope projects and program activities.
- Maintain schedules, action lists and project trackers, ensuring agreed actions and follow-ups are completed.
- Maintain accurate and current CRM, participant and project records.
- Coordinate information between IGVhope, IGV Build Systems and external agencies as new homes and projects are prepared for onboarding.
- Prepare and coordinate program documentation, correspondence, reports and presentations.
- Provide administrative and regional updates to Program Leadership.
- Identify issues early and take ownership of resolving or escalating them.
Participant Readiness & Program Support
- Contribute to homeownership readiness resources, learning content and participant support.
- Coordinate participant information sessions and other program activities.
- Gather participant feedback and identify opportunities to strengthen the participant experience.
- Support participant onboarding as homes become available.
Community & Partner Engagement
- Represent IGVhope positively with prospective participants, partners and community stakeholders.
- Share the IGVhope story confidently in person and through community engagement.
- Support community information sessions, events and program presentations.
- Build effective working relationships with external agencies and partners supporting program delivery.
Systems & Continuous Improvement
- Use CRM, project management and AI-enabled tools to support efficient program delivery, tracking and reporting.
- Identify opportunities to simplify and improve participant, project and administrative workflows.
- Help develop repeatable processes and systems that enable IGVhope to scale while maintaining a high-quality participant experience.
- Work collaboratively across the wider IGV team and support other program priorities as required.
Future Growth of the Role
As IGVhope's BC property portfolio comes online, the Project Officer is expected to progressively support day-to-day property coordination activities, including:
- Coordinating maintenance and service requests.
- Supporting property inspections and associated records.
- Coordinating contractors and service providers.
- Supporting occupancy administration and participant communications.
- Maintaining property documentation and compliance records.
- Supporting the onboarding and ongoing coordination of new properties.
IGV intends to fund the successful candidate's enrolment in and completion of the Rental Property Management Licensing Course within the first 12 months, building the capability required as the portfolio expands.
Qualifications & Experience
Required
- Strong customer service experience with the ability to build trust quickly.
- Warm, confident and professional telephone and interpersonal skills.
- Strong organisation, record keeping, scheduling and follow-through.
- Demonstrated initiative and ability to take ownership of tasks.
- Comfortable working across multiple priorities in a fast-moving environment.
- Strong written and verbal communication skills.
- Confidence using technology including CRM, project management and AI-enabled tools.
- Valid BC driver's licence and willingness to travel within BC.
- Ability to successfully complete a criminal record check as a condition of employment.
Highly Valued
- Experience in property, real estate, housing, community programs or financial services.
- Experience supporting customers through a multi-stage application or onboarding process.
- Project coordination or administrative experience.
- Experience working with property management, contractors or service providers.
- Knowledge of the BC housing or real estate environment.
A real estate or property management licence is not required to commence the role.
The Right Person
You are naturally good with people but equally strong at getting things done. You communicate with warmth and confidence, keep track of details and follow through without needing to be chased. You are comfortable working in a growing organization where priorities move quickly, and everyone contributes beyond a narrow job description. You take ownership, ask good questions and look for solutions. Most importantly, you understand that behind every enquiry is someone trying to become a homeowner, and you bring the professionalism, empathy and accountability that journey deserves.
Pay: $60,000.00-$65,000.00 per year
Work Location: In person
