Position Title: SALES ASSOCIATE & DELIVERY DRIVER
Job Type: FULL TIME
Location: CRANBROOK
Compensation: STARTING AT $22.00 per hour- (based on experience)
WINDSOR PLYWOOD
We specialize in hard-to-source interior and exterior home finishing products including flooring, doors, mouldings and especially wood products. Our goal is simple – focus on our customer’s needs and provide outstanding customer service. We’re more than a local building supply company, and our business model is also very different. Most of our locations are family affairs – independently locally owned and operated, not top-down like most franchise groups. We carry high quality, responsibly sourced products and are committed to providing outstanding value and personalized, one-on-one service to all our customers. We are proud to have been in business for over 55 years with stores across Canada and in the Pacific Northwest region of the United States.
SUMMARY OF POSITION
The Sales/ Delivery Driver position is critical to the successful operation of a Windsor Plywood store, with a primary focus on delivering exceptional customer service. The role support customers throughout the entire sales cycle—from the initial greeting to the final handshake after their vehicle is loaded.
In addition, this role is responsible for the pickup and delivery of building materials, as well as supporting yard operations. Duties include loading and unloading materials, operating forklifts and other equipment, and maintaining a safe and organized work environment. This is a physically demanding role that regularly requires lifting, carrying, and unloading materials by hand at customer sites.
THE BENEFITS
- Gain experience working with a Building Supply Company in business for 55+ years
- Competitive Pay | Extended Health Benefit Program
- Dental, Pharmaceutical, Health Care Spending Account, Travel Insurance, Life | LTD insurance
- Paid vacation time & paid Sick-Days
- Sales team not required to regularly work Evenings, Sundays & Statutory Days Off
- Employee Mental Health & Well-Being program and resources
- PERKS: Employee deep-discounted pricing on all products | Paid-training opportunity
KEY RESPONSIBILITIES
- Loading, transporting, and delivering items in a safe, timely manner with our cube van and pick-up truck
- Providing excellent customer service, answering questions and handling complaints
- Loading & unloading of Trucks | Yard & Worksites
- Demonstrate high-knowledge of inventory details, location & stock-levels on Site
- Demonstrate ability to identify grades, dimensions & species of lumber
- Required to perform pre-trip and post-trip inspections | Daily equipment inspections Follow all Provincial driving rules & regulations
- Operate Forklift in a diligent, efficient & safe manner
- Ensure every customer experience exceeds the customer’s expectations – go the extra-mile”
- Promote features/benefits of all products & services provided – “drive sales”
- Find innovative methods to supply products to customers currently out of stock
- Placing regular stocking & Special Orders
- Processing front-counter transactions
- Ensure all product spaces (shelf, floor, pegs, racks) are adequately stocked
- Actively monitor stock levels, cleanliness, accuracy of signs & store navigation
- Handle customer problems & complaints in a positive & constructive manner
- Diligently follow Check-lists, policies, processes & procedures
KEY REQUIREMENTS
- Strong work ethic and self-motivated/self-directed, with an ability to work independently using sound judgment, logical reasoning skills, and intuition
- Excellent verbal and written communication skills in English
- Ability to be personable and social with customers to help deliver sales
- Prioritize tasks and manage time effectively, always mindful of the customer
- Flexible, honest, acting in all situations with professionalism and integrity
- Must be able to lift heavy materials
- Able to deal with changes, delays, or unexpected events in a professional & timely manner
- Valid class 5 Drivers License is required
- Permanent resident of Canada
WORKING CONDITIONS
- Positional Tasks
- Standing 65%
- Walking 20%
- Sitting 10%
- Front carry (50lbs) 5%
- Stair/Ladder Climbing 1%
GENERAL WORKING CONDITIONS
· Visual ability to use Computer screens & read small-labels
· Auditory ability to use telephone hand-set
· Exposure to some wood dust & debris
· Busy, high-volume work environment engaging with Contractors, DIYers, & Home-Owners
Applicants must be legally entitled to work in Canada without sponsorship. We thank you for your interest; however, only those selected for an interview will be contacted. #windsorplywoodishiring
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Shift:
Work days:
- Monday to Friday
- Weekends as needed
Application question(s):
- Tell us why you are interested in working with Windsor Plywood.
Experience:
- Delivery driver: 1 year (required)
- sales: 1 year (required)
- building materials: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
