Welcome Desk Supervisor
The Zatzman Sportsplex is a large, family-focused health, fitness, and recreation complex, serving all regions of the Halifax Regional Municipality. The facility hosts a variety of facilities and services including a double gymnasium, a large fitness center, community spaces, two swimming pools, an NHL sized arena with seating for 3,000 people, and so much more. In addition, the facility also sponsors a large-scale community outreach and accessibility program to reduce barriers and ensure that everyone in our community can play at the Sportsplex.
Diversity is a primary value of the Zatzman Sportsplex. We consider individual talents, skills, and unique perspectives to provide the best service to our vibrant community.
We are seeking a dedicated and experienced Welcome Desk Supervisor to join our team, The successful candidate will support the Welcome Desk Coordinator in overseeing the daily operations and longer-term direction of the Welcome Desk, ensuring a welcoming, safe and inclusive environment for our members, staff and guests. This role requires leadership skills, attention to detail, and a commitment to maintaining the highest standards of customer service.
As the Welcome Desk Supervisor, you will supervise and mentor the welcome desk staff alongside the coordinator and other supervisor, ensuring high performance and adherence to organizational standards. Taking directions from the Welcome Desk Coordinator, you will assign daily tasks, ensure adequate staffing levels, act as a role model for the staff and complete administrative responsibilities.
The hours/days of work for this position are Sunday through Thursday from 5:30 am – 1:30pm. This is a hands-on position, and the successful candidates will work as part of the Welcome Desk team to create an inclusive and superior customer experience.
Key responsibilities:
- Welcome customers to the facility and answer inquiries both in person and over the phone.
- Listen to and resolve complaints promptly and professionally.
- Develop and implement processes and procedures to improve efficiency and service quality.
- Provide ongoing training and development opportunities for staff to enhance their skills.
- Foster a positive and collaborative work environment, promoting teamwork and a culture of excellence.
- Communicate effectively with departments to ensure smooth operations and guest satisfaction.
- Perform sales tasks (including processing registrations for memberships, waitlists, facility passes, programs, products, and services) and taking payments.
- Assist the Accounting team by efficiently managing and processing membership receivables.
- Cash handling and daily balancing,
- Ensure compliance with health and safety regulations.
- Oversee and delegate tasks to part-time staff to keep them engaged and present to ensure exceptional customer service.
We are looking for individuals who have:
- A proven ability to lead, mentor, and supervise a team, including customer service staff.
- Excellent communication and customer service skills (including writing, in person, and over the phone).
- Strong organizational abilities and administrative skills, including cash handling, balancing, and accounting support.
- Competency using computer programs such as e-mail, Microsoft Office, web-based software, and spreadsheets.
- Strong attention to detail to ensure accuracy and adherence to organizational standards.
- The skill it takes to deliver stellar customer service.
- The ability to enjoy and thrive when working with people with diverse backgrounds and abilities.
- Certification in First Aid, and WHIMIS are required (can be obtained upon hire).
- Bilingualism (English along with Arabic, French, Swahili, or Mandarin) is considered an asset but is not a requirement.
Closing Date: Position will stay open until the position has been filled.
Benefits:
- On-site gym
- On-site parking
- Paid time off
Work Location: In person
Values
Our core value at the Zatzman Sportsplex is people.
Relationships - Creating positive, long-lasting relationships with our customers is not just a business move—it’s an action we take to work toward safety and comfort in our Sportsplex community.
Innovation – Embracing change isn’t easy, but we aim to be experts at it. We learn from not only our successes, but our mistakes as well, and we strive to be accepting of (and willing to) change.
Community – We believe everyone should have an opportunity to succeed, and this means recognizing that different people need different types and levels of support. We consider equity in everything that we do and always strive to use a community impact approach.
Employees – Our success is a direct result of the strength and well-being of the facility’s staff and volunteers. The Zatzman Sportsplex is proud of its staff and commits to supporting them with not only the right tools to get the job done right, but the right attitude to help them understand they’re appreciated.
Interested candidates can also apply by e-mail with a resume and cover letter to [email protected]
If e-mail is not an option, applications can be mailed to:
Lana McMullen, Director of Programs & Services
Zatzman Sportsplex
110 Wyse Road
Dartmouth, N.S., B3A 1M2
Any questions can be directed to Lana McMullen at (902) 490-3129
Job Type: Full-time
Pay: From $40,000.00 per year
Application question(s):
- Are you legally entitled to work in Canada?
Work Location: In person
