Tasks & Responsibilities include but are not limited to:
- Provide administrative support to the Badlands Amphitheatre Operations Manager
- Work with ticketing enterprise software, project management software, and Google Suite to process donations, event sales, and site bookings by phone and in person
- Analyze and apply data and use AI appropriately, communicating both verbally and in writing
- General office duties including data entry, mail processing, administrative errands, phone and email communications, etc.
- Aid in the coordination and implementation of company projects, events, or other gatherings
- Support senior staff in establishing and promoting a positive, team-based, and ‘guest-first’ culture
- Must be able to work some evenings and event weekends
Ideal candidate:
The ideal candidate is friendly, enthusiastic and engaging; able to respond professionally in unusual or unexpected situations; has at least one year of customer service sales experience with a combination of phone and walk-up sales preferred; is enthusiastically dedicated to excellent customer service; has superior interpersonal skills and basic computer skills (e.g. email, internet research, Google suite), strong organizational skills and the ability to prioritize; a passion for cultural events; a collaborative spirit; and flexibility and openness to take on new projects and tasks to work in a fast-changing team-based environment. Also, the ability to work both independently and collaboratively; self-starter; strong interpersonal skills; strong organizational and time management skills; sound judgement with the ability to be resourceful and proactive in dealing with issues that may arise; ability to prioritize and handle a complex and varied workload; attention to detail; discretion in handling sensitive information; a valid Class 5 driver’s license is preferred.
Skills developed: career-related experience in arts/culture/tourism sector administration, experience with ticketing enterprise software, project management software, Google Suite, data analysis and application, appropriate use of AI, ability to investigate and analyze information and draw conclusions, customer service, verbal and written communication, planning and scheduling techniques, teamwork, task coordination, developing initiative, taking responsibility for task completion.
Note: This is a funding dependant position and is available only for a youth who is a Canadian Citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; has a valid SIN (Social Insurance Number) at the start of employment; and who is between 15-30 at the start of the program.
Employment Commitments
The Badlands Amphitheatre is committed to diversity and inclusion and to providing an environment free from any kind of harassment and discrimination where all employees, members, contractors, vendors, volunteers, guests, and participants are treated with respect and dignity.
We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status, or any other status protected by the laws or workplace regulations of the province of Alberta and the country of Canada including the Canadian Charter of Rights and Freedoms, the Alberta Occupational Health and Safety Act, and/or the Alberta Human Rights Act. We are also governed by the federal Employment Equity Act created to eliminate workplace barriers faced by women, aboriginal people, persons with disabilities and members of visible minorities.
Job Types: Full-time, Casual
Pay: $19.00 per hour
Benefits:
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)
Work Location: In person
