Working in collaboration with the Administrative Manager, Scheduling Team and Operations manager, this position requires coordinating complex clinic schedules and be the resource for non-clinical information, scheduling and answering phone calls.
EDUCATION, TRAINING AND EXPERIENCE:
· Post-secondary education in office administration (preferably medical) or a combination of experience and relevant education.
· Scheduling experience in a busy clinic setting is an asset.
RESPONSIBILITIES:
· Schedule, coordinate and confirm referrals and appointments, using judgment to reschedule or book according to changing priorities, ensuring appointments are booked within provincial access targets.
· Coordinate and book diagnostic tests and follow-up appointments to best meet patient needs.
· Keep track of external referrals and follow up on reports.
· Ensure to register patients on patient database system and attach all required reports.
· Maintain confidentiality for all patient and staff personal and health information.
· Lead the proactive scheduling of clinics according to physician availability, referral volumes, etc.
EXPERIENCE
6 months-1 year of recent experience as a Medical Office Administrator preferred. Recent graduates are welcome to apply.
SKILLS AND ABILITIES
· Exceptional verbal communication skills in English with professional phone etiquette
· Demonstrated ability to work responsibly in an interdisciplinary team environment.
· Demonstrated effective communication (written and verbal), organization and interpersonal skills.
· Demonstrated effective problem-solving skills, critical thinking, and the ability to prioritize in a fast-paced clinical environment.
· Demonstrated initiative and judgment appropriate for the position.
· Demonstrated computer skills including Microsoft Office
· Demonstrated ability to accept assigned or delegated functions.
· Demonstrated ability to remain focused, flexible, and prioritize tasks in a busy and high-stress environment.
DRIVERS LICENSE
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate:
- Durham, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work between 2 sites? (Scarborough and Oshawa)
Experience:
- Medical office: 1 year (preferred)
Work Location: In person
