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Accounting Assistant I - Corporate Collections

City of Edmonton
Edmonton, AB

Apply Now

Job details

Full-time
4 days ago

Skills

Microsoft Word
Accounts receivable
Spreadsheets
SAP
Accounting software
Financial reporting
De-escalation techniques
Client services
Customer service orientation
Organizational skills
Contracts
Customer support
Accounts receivable processing
Communication skills
Client interaction
Account reconciliation

Full job description

Job Number

: 55977

Are you a detail-oriented financial professional looking to take on a vital role in the financial health of the City? As our next Accounting Assistant, you will directly impact our operations by effectively managing debt collection, account reconciliations, and strategically managing collection blocks across all city departments. Your decisions will be essential in evaluating accounts for potential write-offs and facilitating collection agency accounts, all while providing exceptional customer service to citizens and businesses. If you are ready for a role with significant responsibilities and the opportunity to make a positive impact, we want to hear from you.

What will you do?

Responsible for generating aging reports from SAP to identify accounts by age
Analyze reports, add comments, and follow up with customers
Identify accounts based on materiality and take necessary action
Reconcile GL accounts related to AR, such as 204000 auto post accounts
Interpret and apply instructions and guidelines to resolve disputes
Post account changes to notes, adjustments, and journal entries for customer and related business area accounts
Generate monthly reports and perform monthly reconciliation (i.e., aging report, dunning block report, collection agency report)
Prepare monthly and year-end reporting
Receive and review a variety of system-generated reports, financial documents and statements
Inform the customer of the outstanding amount based on the customer account
Clarify the service provided and relevant dates
Provide background and a description of the service(s) provided
Ability to know all the City services that are being serviced within AR
Ability to identify and relate the contractual obligations where a contract is in place
Able to diffuse and de-escalate difficult customer interactions to facilitate active listening
Responsible for providing coverage to the Customer Master role, ensuring proper maintenance of the record on a timely basis, completely and accurately
Demonstrate empathy, patience, and respect when interacting with callers
Other related responsibilities

Qualifications

A recognized accounting certificate from a recognized post-secondary institute
Minimum one (1) year of related experience in an office environment

Assets:

Minimum one (1) year of customer service experience
Demonstrated competency in the use of spreadsheet and word processing applications

Skills required for success:

Knowledge and understanding of provincial and federal legislation regarding accounts receivable collections
Knowledge of corporate and departmental policies, procedures, bylaws and processes in the performance of accounts receivable collections
Competency in the use of Microsoft Word and Excel, and Google applications & others financial software
Collection experience and handling difficult customer interactions would be an asset
Strong organizational skills with the ability to work independently and accurately with attention to detail in a customer-focused service environment
Able to apply professionalism, courtesy, positivity, problem-solving, and respect when applying established policies and procedures to all internal and external interactions
Detail-oriented and well-organized to deliver large volumes of work within defined timelines
Demonstrates excellent verbal and written communication skills
Embrace the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, and foster an environment that encourages others to do the same
Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
Embracing a culture of equity, diversity, reconciliation and inclusion
Applicants may be tested

Work Environment:

Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.

Up to 1 permanent full-time position

Hours of Work: 40 hours per week

Salary Range: $29.924 - $37.552 (Hourly); $62,481.310 - $78,408.580 (Annually)

Recruitment Consultant: KE/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

Classification Title: Accounting Assistant

Posting Date

: Sep 2, 2026

Closing Date

: Sept 09, 2026 11:59:00 PM (MDT)

Number of Openings (up to)

: 1 - Permanent Full-time

Union : CSU 52

Department

: Financial & Treasury

Work Location(s)

Century Place, 6th Floor, 9803 - 102A Avenue

Edmonton T5J 3A3

Apply Now

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accounting assistant i corporate collections jobs in edmonton, ab

Accounting Assistant I - Corporate Collections

Billing Specialist

Project Accountant

TRADEMARKS CLERK