Access Flow Products provides the industry with a comprehensive range of high-quality valves, fittings, strainers, gauges, and solutions for all piping needs. With a commitment to innovation, customer satisfaction, and operational excellence, Access Flow Products is well-positioned to meet the evolving needs of clients across Canada.
The Role
AFP currently has an exciting career opportunity in Edmonton, Alberta, Canada, for an energetic, experienced, and knowledgeable Inside Sales Specialist to join our team. This role includes supporting, and developing sales with Distribution Partners, OEMs, and end users globally.
The successful candidate will provide quotations for process valve solutions as well as sales information, delivery details, and technical documentation when requested. The ability to provide effective and timely responses will be the key to succeeding in this role.
This is an important role in maintaining AFP’s high standard of customer service and an extensive knowledge of industrial valve products is required. This is a hands-on, in-office position that requires face-to-face interaction with internal team members.
Why AFP?
At AFP, our diverse and enthusiastic team fosters a positive, and friendly work environment. We have a customer- centric culture and are focused on business development and sales growth. You will receive the training, support and tools needed to help achieve success!
AFP offers a competitive remuneration, as well as an employee health benefits plan, and employer matched RRSP contributions.
Key Responsibilities:
- Provide effective and timely responses to customer requests for pricing, technical information, delivery, and service
- Provide a high level of customer satisfaction and service
- Follow-up on outstanding quotes and opportunities in a timely manner
- Support the Outside Sales team with handling customer requests
- Assist with developing relationships for new and existing customers
- Contribute to the development and refinement of internal processes
- Provide feedback to the sales team regarding customer needs, application requirements, competition, and market trends
- Identify new sales opportunities
- Perform all tasks in a safe and professional manner
Requirements:
- Independent, motivated, and driven to provide excellent customer service and support
- Bilingual (English and French) written and oral communication skills is an advantage
- Technically minded, with good knowledge of industrial process valves
- Organized, efficient, with good time-management skills
- Ability to manage deadlines and prioritize tasks
- Professional, punctual, and detail orientated
- Proficient in MS Office applications
- Familiarity with ERP systems
Education / Experience:
- Minimum of three to five (3-5) years experience of industrial valves and/or related products is needed.
- Distribution and industrial supply chain experience is preferred
- Strong technical/ Mechanical background and aptitude is required
- Ability to score well in Bennett Mechanical Comprehension Test® II (BMCT–II)
Work Environment:
- Fast paced, dynamic environment with deadlines and shifting priorities
- Daily, in-person attendance at AFP office in Edmonton, Alberta
- Frequent communication with Outside Sales team, customers and distributors via phone, text, email, and teams meetings
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Company events
- Dental care
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Describe your past experience in a similar role
Experience:
- Industrial valves and/or related products: 3 years (preferred)
Work Location: In person
