Join the Team at First Alert Locating
First Alert Locating is a locally owned and operated company providing professional underground utility locating, mapping, One-Call management, and related services throughout Alberta. We are committed to delivering exceptional service to our clients while creating opportunities for our team members to learn, grow, and build rewarding careers.
At the heart of everything we do are our core values of Family, Quality, Integrity, and Accountability. We believe that great people are the foundation of our success, and we're looking for a dedicated professional who shares these values to join our team.
We are currently seeking a Service Coordinator to become the central communication hub of our organization. This position may be offered as full-time, seasonal, or part-time, depending on the successful candidate.
If you enjoy helping people, staying organized, and being an integral part of a fast-paced operation, we'd love to hear from you.
About the Role
As the Service Coordinator, you will be the first point of contact for clients, contractors, field staff, and business partners. You will play a critical role in supporting daily operations by managing communications, coordinating information flow, maintaining accurate records, and assisting the operations team in delivering exceptional service.
Success in this position requires outstanding customer service, strong organizational skills, attention to detail, and the ability to prioritize multiple tasks while maintaining a positive and professional attitude.
Key Responsibilities
- Serve as the primary point of contact by answering, screening, and directing incoming calls and inquiries.
- Provide exceptional customer service to clients, contractors, municipalities, and internal team members.
- Support dispatch and coordination activities to ensure efficient communication between office and field personnel.
- Assist the Operations Manager, Locating Coordinators (Dispatchers), and leadership team with administrative and operational tasks.
- Perform data entry, auditing, and record management while maintaining a high degree of accuracy.
- Create and maintain spreadsheets, reports, tracking logs, and operational databases.
- Review, verify, and update information to ensure data accuracy and integrity.
- Coordinate documentation, filing systems, electronic records, and administrative processes.
- Track job status updates and ensure information is communicated accurately and efficiently.
- Support reporting, performance metrics, and operational analysis as required.
- Maintain confidentiality of employee, client, and company information.
- Identify opportunities to improve administrative procedures and contribute to operational excellence.
- Perform additional administrative and office support duties as required.
Qualifications
- Minimum two years of experience in an administrative, office support, customer service, or dispatch environment.
- Strong working knowledge of Microsoft 365, including Outlook, Word, Excel, and Teams.
- Strong attention to detail and commitment to accuracy.
- Exceptional organizational and time-management skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proven problem-solving skills and ability to work independently.
- Professional, dependable, and capable of handling confidential information with discretion.
- Experience in utility locating, construction, transportation, dispatching, or field service operations is considered an asset.
What Will Help You Succeed
You will thrive in this role if you:
- Enjoy helping people and providing exceptional customer service.
- Stay organized and focused when priorities change throughout the day.
- Communicate confidently with clients, field staff, and coworkers.
- Take initiative and look for solutions rather than waiting for direction.
- Have a strong attention to detail and take pride in accurate work.
- Adapt quickly to new technology, systems, and processes.
- Work well independently while also contributing to a collaborative team environment.
- Enjoy being a key part of a growing organization where your contributions make a difference.
- Share our commitment to safety, quality, accountability, and continuous improvement.
Why First Alert Locating?
At First Alert Locating, we recognize that our people are our greatest asset. We strive to create a workplace where employees feel supported, valued, and empowered to succeed.
We offer:
- Competitive wages
- Extended health and dental benefits
- Ongoing training and professional development opportunities
- A supportive, family-oriented culture
- Opportunities for growth within a growing Alberta-based company
- A collaborative team environment where your ideas and contributions matter
If you're looking for an opportunity to build a rewarding career with a company that values relationships, professionalism, and quality service, we encourage you to apply.
First Alert Locating is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone is treated with dignity and respect.
Pay: $19.00-$23.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
Work Location: In person
