halifax, ns clinical service desk Jobs – 12 Openings This Week

Helpdesk Associate - Clinical Service Desk team
NTT DATA —Halifax, NS
- $28–$31 an hour
- Weekends as needed
- Remote
- English
- High school diploma or GED
- Travel
- Disability insurance
- Dental care
Quick apply
2d
Clinical Service Desk
NTT Ltd —Halifax, NS
- $34,387–$47,760 a year
- Overtime
- English
- High school diploma or GED
- Travel
Helpdesk Associate
NTT DATA —Halifax, NS
- Weekends as needed
- Remote
- High school diploma or GED
- Travel
- Epic
Quick apply
2d
Patient Experience & Front Office Manager
WEST BEDFORD MEDICAL CLINIC —Bedford, NS
- $22–$40 an hour
- Full-time
- Microsoft Access
- Medical office experience
- Supervising experience
Quick apply
9h
Administrative Assistant
Thrive Therapy —Halifax, NS
- $16–$24 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
10d
Medical Office Administrator
Cole Harbour Family Medicine —Dartmouth, NS
- From $18 an hour
- Full-time
- Customer service
- Medical office experience
- Administrative experience
Quick apply
2d
Registered Dental Assistant
Bedford South Dentistry —Halifax, NS
- From $28 an hour
- Full-time
- In-person
- Medical terminology
- Communication skills
- Dental care
Quick apply
3d
Client Care Representative
Cobequid Animal Hospital —Lower Sackville, NS
- From $18 an hour
- Weekends as needed
- Customer service
- Laboratory experience
- Microsoft Office
- Store discount
- Dental care
Quick apply
Chiropractic Health Assistant
Genesis Chiropractic & Wellness Centre Inc. —Halifax, NS
- $18–$19 an hour
- Part-time
- Medical office experience
- Public speaking
- Supervising experience
Quick apply
10d
Expression of Interest - Clinical Support Paramedic - Full-time Permanent
Medavie —Dartmouth, NS
- Full-time
- Windows
- Analysis skills
- Presentation skills
Occupational Therapist | Lifemark Physiotherapy Tantallon
Lifemark Health Group —Upper Tantallon, NS
- Full-time
- Bilingual
- Microsoft Excel
- English
- Dental care
- Employee assistance program
Quick apply

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Helpdesk Associate - Clinical Service Desk team

NTT DATA
Halifax, NS

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Job details

2 days ago

Benefits

Disability insurance
Dental care
Paid time off
Vision care

Skills

Authentication
Call center
English
High school diploma or GED
Cerner
Typing
Epic
Communication skills
Help desk

Full job description

NTT DATA's Client is seeking a Helpdesk Associate to join their Clinical Service Desk team. This position will have the opportunity to work from home / remotely in Halifax. This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.

All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Travel up to 10% of the time, if required
Lift up to 25 lbs. if needed for equipment setup
Have a working cell phone for manager communication and Two-Factor Authentication

Basic Qualifications:
Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Preferred Skills:
Experience in a call center environment
Demonstrate a service philosophy in all interactions with clinicians and colleagues
Effective communication and interpersonal skills
Proficient typing and English language skills (both verbally and in writing)
Strong listening capabilities to fully understand caller's needs / requests
Exceptional ability to work optimally in a fast-paced environment

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered.

About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($28.00-$31.00/Hour CAD). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

#LI-NorthAmerica

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Refine Your Search

clinical service desk jobs in halifax, ns

Helpdesk Associate - Clinical Service Desk team

Clinical Service Desk

Helpdesk Associate

Patient Experience & Front Office Manager

Administrative Assistant

Medical Office Administrator

Registered Dental Assistant

Client Care Representative

Chiropractic Health Assistant

Expression of Interest - Clinical Support Paramedic - Full-time Permanent

Occupational Therapist | Lifemark Physiotherapy Tantallon

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