Inside Parts Sales Representative
RTI Equipment Solutions Inc.
Location: Innisfil, Ontario (Head Office)
Position: Full-Time | In-Person
Join Our Growing Team
RTI Equipment Solutions Inc. is one of Ontario's fastest-growing heavy equipment dealerships, proudly representing Hyundai Construction Equipment, Bomag Compaction Equipment, and NPK Attachments.
As our business continues to expand across Ontario, we are adding to our team—not replacing an existing position. This newly created opportunity reflects the continued growth of our company and our commitment to delivering exceptional customer support and aftermarket service.
This is an excellent opportunity to join RTI Equipment Solutions Inc. during an exciting period of expansion. As our dealership network, product offerings, and customer base continue to grow, so too will the opportunities for professional development and career advancement within our organization.
We are seeking an enthusiastic, customer-focused Inside Parts Sales Representative to join our Head Office in Innisfil. This individual will play an important role in supporting our growing customer base while helping us continue to build one of the industry's strongest aftermarket parts operations.
Position Summary
The Inside Parts Sales Representative is responsible for delivering exceptional customer service while supporting the continued growth of RTI's aftermarket parts business.
This role combines inbound customer support with proactive sales activities. The successful candidate will assist customers with parts inquiries, quotations, and order processing while actively building relationships with existing customers to identify additional parts, maintenance, and equipment support opportunities.
Working closely with our Sales, Service, and Parts Departments, this individual will help ensure our customers receive prompt, knowledgeable, and professional support every time they contact RTI Equipment Solutions Inc.
Key Responsibilities
- Respond promptly to incoming customer parts inquiries by telephone, email, and in person.
- Identify customer equipment requirements and accurately source replacement parts.
- Prepare customer quotations and process parts orders efficiently and accurately.
- Deliver an exceptional customer experience from initial inquiry through delivery.
- Follow up on quotations to convert opportunities into sales.
- Proactively contact existing customers regarding preventative maintenance requirements, wear parts, seasonal programs, promotions, and fleet support opportunities.
- Build and maintain strong customer relationships while identifying opportunities to increase aftermarket parts sales.
- Coordinate closely with the Service and Sales Departments to provide complete customer solutions.
- Communicate parts availability, expected delivery dates, and backorder information.
- Assist in managing inventory initiatives and maintaining accurate customer and order records within company systems.
- Work collaboratively with all departments to ensure customer satisfaction.
- Represent RTI Equipment Solutions Inc. professionally while upholding our commitment to exceptional customer service.
Qualifications
The ideal candidate will possess:
- Previous experience in heavy equipment, construction equipment, truck, agricultural, industrial, or automotive parts sales is considered an asset- But the right fit is more important
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Strong telephone etiquette and interpersonal skills.
- Mechanical aptitude with an interest in heavy equipment and equipment components.
- Excellent organizational and multitasking abilities.
- Computer proficiency with Microsoft Office and ERP business systems. Ideally someone who knows CDK Intellidealer is an asset
- The ability to work independently while contributing to a collaborative team environment.
- A positive attitude with a willingness to continually learn and develop.
Experience with Hyundai, Bomag, NPK, Caterpillar, Komatsu, John Deere, Volvo, Hitachi, Case, or similar construction equipment is considered an asset but is not required.
What We're Looking For
The successful candidate is someone who enjoys building relationships just as much as processing orders.
You are someone who:
- Enjoys helping customers solve problems.
- Takes ownership of every customer interaction.
- Is motivated to provide exceptional customer service.
- Looks for opportunities to grow parts sales through outstanding customer support.
- Thrives in a fast-paced, team-oriented environment.
- Takes pride in representing a professional and growing equipment dealership.
- Wants to build a long-term career with a company that values initiative, teamwork, and customer relationships.
What RTI Equipment Solutions Inc. Offers
- Competitive compensation package.
- Comprehensive employee benefits.
- Ongoing manufacturer training and professional development.
- Opportunities for career advancement within a rapidly growing organization.
- A collaborative, supportive, and entrepreneurial work environment.
- The opportunity to be part of one of Ontario's fastest-growing heavy equipment dealerships.
Why Join RTI?
At RTI Equipment Solutions Inc., we believe our people are our greatest asset. Our continued success is built on strong customer relationships, exceptional service, and a team that is committed to helping our customers succeed.
If you are looking for more than just a job—if you are looking to build a rewarding career with a growing company that invests in its people—we would like to hear from you.
Join RTI Equipment Solutions Inc. and become part of a team that is helping shape the future of heavy equipment sales, service, and aftermarket support across Ontario.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
