Pacific Coast Heavy Truck Group is Metro Vancouver’s established Volvo & Mack Truck dealer and we are experiencing remarkable growth. We have 4 locations on the mainland, including Langley, Kamloops, Annacis Island and Chilliwack, 4 Berk’s locations on Vancouver Island including, Duncan, Duke Point, Nanaimo, and Port Alberni, and most recently 2 Bulldog Truck Centre locations in Winnipeg and Brandon MB.
We are now accepting applications for a Warranty Administrator/Service Advisor to be part of our Kamloops team in a full-time, permanent capacity. We are selectively looking for applicants with the right experience and work ethic to fit our company and join our growing team!
Shift - Monday to Friday 8am-4:30pm
We Offer:
· A competitive compensation package, including a generous pension plan
· Extended Health Care benefits ( prescription coverage, dental, vision, long-term disability, life insurance and paramedical services)
· Opportunities for development, growth and advancement
· Employee referral bonus program
Key Responsibilities:
Process Warranty Claims:
Verify claim eligibility, ensure accurate documentation, and submit claims to the manufacturer.
Customer Communication:
Provide updates on claim status, address customer concerns, and resolve issues.
Compliance and Documentation:
Adhere to company policies, maintain accurate records of claims, and ensure all documentation is complete.
Warranty Claims Management:
Oversee the entire claims process, from initial submission to final resolution.
Collaboration:
Work with technicians, other departments, and external vendors to resolve complex warranty issues.
Tracking and Reporting:
Monitor warranty claims data to identify trends and patterns, and prepare reports on findings.
Staying Informed:
Keep up-to-date on factory recalls, bulletins, and changes in warranty policies.
Potential Additional Duties:
Perform administrative tasks, or help with the Service counter and or telephone duties.
Customer Satisfaction:
Providing excellent customer service and ensuring that warranty claims are processed efficiently and fairly.
Dealership Profitability:
Optimizing the warranty claims process to minimize costs and maximize profitability.
Compliance:
Ensuring adherence to warranty policies and procedures, as well as relevant regulations
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
- Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training.
Language Skills
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Reasoning Ability
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Types: Full-time, Permanent
Pay: From $29.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Education:
Experience:
- Warranty Admin: 2 years (preferred)
- Service Advisor: 2 years (preferred)
- Customer service: 1 year (preferred)
Language:
Work Location: In person
