Company: SWS Marine Group Ltd.
Location: Kelowna
Position: Service Writer/Advisor
Company Overview
SWS Marine Group Ltd. is an industry leading Marine Sales & Service provider specializing in premium Wake, Tow and Pleasure boats. We are the exclusive Malibu Boats, Axis Wake, Chaparral Boats and Barletta Pontoon boat dealer in Saskatchewan, Alberta, and the BC interior.
We pride ourselves on being a friendly, service-oriented dealership and develop long term relationships with our clients based on fairness, trust and integrity. Our employees work together as a team to achieve these common goals and enjoy their time at work and we are seeking to add a member to our Kelowna Crew.
Summary
Join our team as a Service Writer/Advisor in Kelowna. In this role, you will be the key point of contact for our customers, ensuring their boat service needs are met with professionalism and expertise. This position plays a vital role in maintaining our company's reputation for excellence in the marine industry.
Responsibilities
- Greet customers and assess their boat service needs with professionalism.
- Schedule service appointments and manage customer inquiries.
- Write detailed service reports and communicate effectively with technicians.
- Upsell additional services or products when appropriate.
- Maintain accurate cash handling and transaction records.
- Provide excellent customer service throughout the service process.
- Collaborate with the sales and service teams to ensure customer satisfaction.
- Keep up-to-date with product knowledge and industry trends.
Qualifications
- Able to physically perform all necessary duties of the position.
- Team Player with strong customer relations and problem-solving abilities.
- Ability to work independently as well as part of a team.
- A strong work ethic with a "can-do" attitude to ensure client expectations are met.
- Have prior marine or automotive mechanical basic knowledge.
- Have experience: writing detailed repair orders, scheduling repairs, customer communication & follow up. Parts searching, ordering and receiving an asset.
- Proven attention to detail, motivated and willing to learn, reliable, organized, punctual and ready to contribute to a positive working environment.
- Interest in boats and the lake lifestyle an asset.
- Possess adequate computer skills.
- Drivers License Required.
- Knowledge of boat systems or marine industry is a plus.
Why Join SWS Marine Group?
· Competitive compensation.
· Full benefits package (RRSP, Life insurance, Dependent life insurance, AD& D, Disability insurance, Dental Care, Extended Health care, Paid Time Off, Vision Care).
· Growth Opportunities.
· Ongoing manufacturer training and skill development.
· Work with premium marine brands in a fast-paced, professional environment.
· Strong team culture built around accountability, performance, and pride in quality workmanship.
Easily apply with your Indeed profile.
We thank all applicants, however, only those selected for interview will be contacted.
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Work Location: In person
