kingston, on patient experience manager Jobs – 106 Openings This Week

Client Services Manager
Canadian Addiction Treatment Centers —Mallorytown, ON
- $55,000–$75,000 a year
- Full-time
- Administrative experience
- Case management
- Social Work
- Paid time off
Quick apply
6d
Manager - Foundation, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $56.52–$64.40 an hour
- Full-time
- Management
- Project management
- Business
- Dental care
- Employee assistance program
Quick apply
6d
QFHT Clinical Operations Manager
Queen's University —Kingston, ON
- $91,000–$119,000 a year
- Weekends as needed
- Master's degree
- Databases
- Presentation skills
10d
Patient Flow Coordinator (103704)
Kingston Health Sciences Centre —Kingston, ON
- $50.15–$60.15 an hour
- Full-time
- Nursing
- Bachelor's
- Case management
11d
Disability Case Specialist (103838)
Kingston Health Sciences Centre —Kingston, ON
- $86,596.77–$103,915.89 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
2d
Admin Asst - Clinical Res. Trans Care (103807)
Kingston Health Sciences Centre —Kingston, ON
- Full-time
- Microsoft Word
- Word processing
- Administrative experience
4d
Curricular Coordinator, Clinical Skills
Queen's University —Kingston, ON
- $60,775–$74,105 a year
- Monday to Friday
- Bachelor's
Program Manager - ICU (103686)
Kingston Health Sciences Centre —Kingston, ON
- $63.96–$76.75 an hour
- Full-time
- Nursing
- Master's degree
- Project management
11d
Pharmacy Manager
Neighbourly Pharmacy —Kingston, ON
- $60 an hour
- Full-time
- Organizational skills
- Dental care
Quick apply
4d
Occupational Health & Disability Management Coordinator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $56.52–$66.52 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Nursing
- Dental care
- Employee assistance program
Quick apply
12d
Relief Pharmacist
Loblaw Companies Limited —Kingston, ON
- $50.55–$65.45 an hour
- Part-time
- Bachelor's
- Computer skills
- Communication skills
Director of Infrastructure and Policy, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $70.41–$84.19 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Presentation skills
- Dental care
- Employee assistance program
Quick apply
Project Manager - Capitals Project, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $56.52–$64.40 an hour
- Full-time
- Microsoft Office
- Presentation skills
- Computer skills
- Dental care
Quick apply
Infusion Clinic Nurse - Kingston, ON
BioScript Solutions —Kingston, ON
- Part-time
- Bilingual
- English
- Analysis skills
Quick apply
Lead Pharmacy Technician, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $37.43–$44.57 an hour
- Full-time
- Inventory control
- English
- Communication skills
- Dental care
- Employee assistance program
Quick apply
Occupational Therapist, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $47.85–$70.82 an hour
- Full-time
- Master's degree
- Analysis skills
- Patient care
- Dental care
- Employee assistance program
Quick apply
Diabetes Education Dietitian, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $41.94–$49.97 an hour
- Full-time
- Dental care
- Employee assistance program
Quick apply
Director of Patient Care, Fort Albany, ON
Weeneebayko Area Health Authority —Ontario
- From $70.42 an hour
- Part-time
- Nursing
- Master's degree
- Bachelor's
- Dental care
- Employee assistance program
Quick apply
3d
Community Paramedicine Paramedic
Weeneebayko Area Health Authority —Ontario
- From $43.95 an hour
- Full-time
- Dental care
- Employee assistance program
Quick apply
Clinical Dietitian, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $41.94–$49.97 an hour
- Full-time
- Bilingual
- Customer service
- Disability insurance
- Dental care
Quick apply
Manager of IPAC & MDRD, Moosonee, ON
Weeneebayko Area Health Authority —Ontario
- $89,349–$109,512 a year
- Full-time
- Nursing
- Bachelor's
- Leadership
- Dental care
- Employee assistance program
Quick apply
Primary Care Paramedic - Rotational, Attawapiskat, ON
Weeneebayko Area Health Authority —Ontario
- $43.95–$46.66 an hour
- Full-time
- Dental care
- Employee assistance program
Quick apply
Pharmacy Technician, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $36.16–$41.29 an hour
- Full-time
- Inventory control
- English
- In-person
- Dental care
- Employee assistance program
Quick apply
Primary Care Clinical Educator, Moose Factory, ON
Weeneebayko Area Health Authority —Ontario
- $87,797.50–$128,700.00 a year
- Full-time
- Nursing
- Bachelor's
- Teaching
- Dental care
- Vision care
Quick apply
Registered Practical Nurse
Bayshore HealthCare —Kingston, ON
- $30.65–$35.87 an hour
- Part-time
- CPR Certification
- English
- Dental care
- Paid time off

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Client Services Manager

Canadian Addiction Treatment Centers
Mallorytown, ON

Quick apply

Job details

Permanent | Full-time
6 days ago

Benefits

Paid time off
RRSP

Skills

NVCI
Administrative experience
Case management
Social Work
Leadership
Communication skills
Time management

Full job description

Reference ID: GNS754

Line of Business: Inpatient, 1000 Islands Addiction Rehab & Treatment Centre

Location: 853 1000 Islands Pkwy, Mallorytown, ON K0E 1R0, Canada

Position Type: Permanent, Full-Time

Vacancy Status: This Posting is in Replacement for an Existing Vacancy

Hours: 40 Hours Per Week

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE

Compassion – we meet people where they are, ready to help

Accountability – we take responsibility for outcomes

Respect – we work well with others

Excellence – we deliver exceptional experiences to everyone we encounter

Wellness: Group Benefits Plan for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
Employee Recognition: Service Recognition Program.

ABOUT THE POSITION:

In collaboration with Admissions, Referent Relations, and the Clinical Team—and reporting to the Clinical Director—the Client Services Manager oversees the full client lifecycle from admission through discharge. This role ensures a seamless onboarding experience, coordinates care throughout treatment and leads discharge planning to support sustainable recovery outcomes.

Once clients are in our treatment centres, the Client Services Manager serves as a primary point of contact for clients, families, and referents, ensuring clear communication, advocacy, and continuity of care. This role is accountable for admission coordination, discharge planning, aftercare coordination, and meeting referent and reporting requirements.

In addition to core responsibilities, this position actively supports and promotes equity, diversity, and inclusion across all client and staff interactions.

KEY DUTIES AND RESPONSIBILITIES

Client-Centered Care
Support the clinical team through discharge processes, AMA/APA situations, and the development of non-compliance contracts when required.
Leadership & Collaboration
Maintain regular (weekly) communication with organizational leaders to ensure alignment, transparency, and operational consistency.
Participate in on-call schedule for site leadership.
Administrative Oversight
Oversee administrative processes related to the case management, ensuring documentation, reporting, and workflows are maintained to standard.
Team Leadership & Development
Foster a positive, accountable, and collaborative team culture.
Client Advocacy
Address client concerns including room requests, extensions, discrepancies, and non-compliance matters with professionalism and compassion.
Case Management Oversight
Supervise recovery planning, aftercare coordination, and continuing care initiatives to support long-term recovery outcomes.
Family & Referent Communication
Coordinate timely and appropriate communication with families and referents to maintain a strong and supportive care network.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong understanding of addiction treatment, recovery-oriented systems of care, and clinical best practices
Knowledge of intake, admissions, discharge planning, and aftercare coordination
Excellent interpersonal, communication, and conflict-resolution skills
Ability to manage complex cases involving families, referents, and external stakeholders
Strong organizational, administrative, and time-management skills
Demonstrated leadership capabilities
Ability to exercise sound judgment in high-pressure or sensitive situations
Commitment to ethical practice, confidentiality, and client dignity
Cultural competence and commitment to equity, diversity, and inclusion

EDUCATION, QUALIFICATIONS, AND TRAINING

Background in human service field
Prior experience in leadership, case management, or client services management strongly preferred
Training in addictions and mental health, trauma-informed care, NVCI, and motivational interviewing is required

ABOUT THE COMPANY

At Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Pay: $55,000.00-$75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in kingston, on

Client Services Manager

Manager - Foundation, Moose Factory, ON

QFHT Clinical Operations Manager

Patient Flow Coordinator (103704)

Disability Case Specialist (103838)

Admin Asst - Clinical Res. Trans Care (103807)

Curricular Coordinator, Clinical Skills

Program Manager - ICU (103686)

Pharmacy Manager

Occupational Health & Disability Management Coordinator, Moose Factory, ON

Relief Pharmacist

Director of Infrastructure and Policy, Moosonee, ON

Project Manager - Capitals Project, Moosonee, ON

Infusion Clinic Nurse - Kingston, ON

Lead Pharmacy Technician, Moose Factory, ON

Occupational Therapist, Moose Factory, ON

Diabetes Education Dietitian, Moose Factory, ON

Director of Patient Care, Fort Albany, ON

Community Paramedicine Paramedic

Clinical Dietitian, Moose Factory, ON

Manager of IPAC & MDRD, Moosonee, ON

Primary Care Paramedic - Rotational, Attawapiskat, ON

Pharmacy Technician, Moose Factory, ON

Primary Care Clinical Educator, Moose Factory, ON

Registered Practical Nurse

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