Dispatcher – Service Operations
Burnaby, BC
Full-time
CA$55,000–CA$65,000 per year
Company Overview
Crown Glass Ltd. is a growing glass and glazing company serving Burnaby, Vancouver, and the Lower Mainland. We specialize in residential and commercial glass repair and replacement, including windows, doors, storefronts, patio doors, sealed units, emergency board-up services, and strata maintenance work.
We are currently looking for an organized and dependable Dispatcher to join our Burnaby team.
Position Summary
The Dispatcher plays a key role in coordinating daily service operations by scheduling technicians, communicating with customers, managing incoming service requests, and helping ensure jobs are completed efficiently and on schedule.
We welcome applicants with dispatching or coordination experience from service-based industries such as glass and glazing, HVAC, plumbing, electrical, restoration, garage doors, construction, or other fast-paced field service environments.
The ideal candidate is highly organized, calm under pressure, customer-focused, and comfortable managing multiple moving parts throughout the day.
Experience in the glass/glazing industry is considered a strong asset.
Responsibilities
- Schedule and dispatch technicians for residential and commercial service calls
- Coordinate emergency service requests and same-day jobs
- Communicate with customers regarding scheduling, timelines, and job updates
- Work closely with technicians, estimators, suppliers, and management
- Enter and manage work orders, invoices, and customer information
- Assist with material coordination and daily service logistics
- Monitor technician schedules and job completion status
- Handle inbound calls and customer inquiries professionally
- Help ensure efficient routing and workflow management
- Work within Jobber CRM to manage scheduling, job progress, customer information, and workflow coordination
Qualifications
- Previous dispatching, scheduling, or service coordination experience preferred
- Experience in glass/glazing is a strong asset
- Experience in HVAC, plumbing, electrical, restoration, construction, garage door, or related service industries is welcomed
- Previous CRM or dispatch software experience preferred
- Experience with Jobber CRM is considered a strong asset
- Strong communication and multitasking abilities
- Excellent organizational and time management skills
- Ability to work in a fast-paced environment
- Comfortable using computers, scheduling software, email, and spreadsheets
- Professional and customer-focused attitude
- Reliable, detail-oriented, and proactive
Why Join Crown Glass?
- Established and growing local company
- Supportive team environment
- Opportunity for long-term growth
- Fast-paced and dynamic work environment
- Diverse range of residential and commercial projects
Schedule
- Full-time
- Monday to Friday
Benefits
- Dental care
- Extended health care
- Casual dress
- On-site parking
Experience
- Dispatching or service coordination: 2–3 years preferred
Work Location
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
Application question(s):
- Do you have any experience in the glass/glazing industry?
Experience:
- Dispatch: 1 year (required)
Work Location: In person
