laval, qc service desk support Jobs – 159 Openings This Week

IT Field Services Technician HQ
Swissport International AG —Saint-Laurent, QC
- Full-time
- Bilingual
- English
- Windows
Customer Success & Support Specialist (Bilingual: English and French)
Master Your Rush (MYR POS) —Montréal, QC
- From $50,000 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
2d
Service Desk Specialist
Canadian Cancer Society —Montréal, QC
- $55,000–$60,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- English
Quick apply
1d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Laval, QC
- Customer service
- Windows
- Communication skills
5d
IT Store Support Technician
Ardene —Laval, QC
- Full-time
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Help Desk and System Administrator
Joseph Ribkoff —Montréal, QC
- Full-time
- Bilingual
- Customer service
- Analysis skills
Quick apply
IT Support Technician L1-L2
MSP OPERATIONAL CORP —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Quick apply
3d
Bilingual IT Help Desk Support
YM Inc —Mont-royal, QC
- Full-time
- Bilingual
- English
- Windows
- Dental care
- Tuition reimbursement
Quick apply
Technical Support Specialist II
Stella-Jones Inc. —Montréal, QC
- Full-time
- Bilingual
- Computer science
- Microsoft Outlook
- Disability insurance
- Dental care
Administrative Assistant
Securlink Security Solutions Inc. —Saint-Laurent, QC
- $16.46–$30.00 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
Quick apply
3d
user support technician
D2 Technologie Inc. —Salaberry-de-Valleyfield, QC
- $26 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Computer skills
- Dental care
- Life insurance
Technical Support Specialist (onsite)
GCI Support Inc. —Saint-leonard, QC
- $22 an hour
- Full-time
- Bilingual
- Customer service
- English
Quick apply
10d
Service Coordinator
Laura Canada —Laval, QC
- Part-time
- Customer service
- Computer skills
- Communication skills
Quick apply
(CAN) General Merchandise Associate
Walmart Canada —Laval, QC
- From $18.75 an hour
- Part-time
11d
Front desk agent
SENS Høtel et le Château Versailles —Montréal, QC
- $26.72 an hour
- Part-time
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
home support worker
Francesco Marzaro —Laval, QC
- $20 an hour
- Temporary
- Bilingual
- English
- High school diploma or GED
Support Agent — Level 1
dreeven Technologies —Saint-Lambert, QC
- Customer service
- Communication skills
(CAN) Stockperson/Cartpusher
Walmart Canada —Laval, QC
- From $18.25 an hour
- Part-time
Front desk agent
Hôtel Travelodge Montréal Centre —Montréal, QC
- $23.71 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Disability insurance
- Dental care
Quick apply
Customer Experience Representative
Benjamin Moore & Co —Saint-Laurent, QC
- $40,600–$56,900 a year
- Overtime
- Bilingual
- Customer service
- Microsoft Office
Front Office Application Support Analyst – Fixed Income
Capgemini —Montréal, QC
- $28.65–$44.77 an hour
- Contract
- Hybrid work
- SQL
- Linux
- Dental care
- Vision care
Fashion Associate (Part time) - Carrefour Laval
RW&CO —Laval, QC
- Part-time
- Remote
- Sales
- Customer service
- ERP systems
- Paid time off
- Flexible schedule
Quick apply
Bilingual Service Desk Executive
Atlantis IT group —Montréal, QC
- Bilingual
- Spanish
- Communication skills
Quick apply
home support worker
Jean Papacotsia —Montréal, QC
- $21 an hour
- Temporary
- Bilingual
- English
- High school diploma or GED
IT Support Analyst
Recochem inc. —Saint-Laurent, QC
- Full-time
- Computer Science
- Customer service
- Windows
- Designated paid holidays
- Dental care
Quick apply

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IT Field Services Technician HQ

Swissport International AG
Saint-Laurent, QC

Apply Now

Job details

Full-time

Skills

Bilingual
French
English
Windows
Enterprise architecture
Analysis skills
Communication skills
VPN

Full job description

Overview:

Job Details

Job Title: IT Field Services Technician (End User Support)

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The IT Field Services engineer acts primarily as on site 1st Level Support for Infrastructure, Hardware and Workplace Services. They take over incidents which cannot be solved immediately and remotely and if necessary, they will request external support, e.g. from software or hardware manufacturers (3rd Level Support).

Also works closely with the central end user services and network teams in assisting with resolving issues around patching and security issues.

This role will assist in the day-to-day operation, maintenance, and troubleshooting of corporate desktops, phones, audio video equipment and desktop applications.

Job Responsibilities

Support the business with infrastructure, hardware and workplace support on a need’s basis at a local level
Resolve incidents on site
Support end users every day to ensure their technology is working as expected.
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VPN, Windows OS, O365 apps, and more
Determine the best approach to providing a solution based on the issue and details provided, including walking the customer through the problem-solving process and solution
Assist with the employee onboarding process, including equipment procurement & imaging, as well as account provisioning
Manage SaaS products such as telephony systems, desktop management systems, mobile device systems, antivirus solutions, etc.
Identify and escalate priority issues as needed
Document all end-user support in a ticketing system
Manage time and tasks as assigned by manager
Escalate IT service and application operational issue to their corresponding 2nd and 3rd level of support.

Compliance

Adhere to Swissport IT Policy
Adhere to Swissport ITSM standards & policies
Adhere to Swissport IT Enterprise Architecture standards
Adhere to Swissport IT Program & Program Management standards
Adhere to Swissport IT Security standards & policies
Adhere to any other Swissport non-IT compliance standards
Afhere to Swissport IT Vendor Management framework
Ensure deployment of the Corporate QHSE Manual

Qualifications and Competencies

Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships
+4-5 years of experience supporting desktop or laptop technical issues
Clear, professional communication skills, experience in communicating with users, and able to contribute to team discussions
Ability to physically move and install equipment including but not limited to desktop PCs, monitors, laptops, desks, etc.
Strong analytical, planning and problem-solving skills
Ability to work and succeed in a dynamic and multi-cultural matrix organization
Excellent verbal and written communication in French and English
Eligible to work in Canada with an open, valid work permit.

Travel:

Able to travel up to 15% to support job responsibilities.

What we offer

Competitive pay.
Paid training.
Group benefit.
Free parking.
Uniform provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

#P1

Apply Now

Refine Your Search

service desk support jobs in laval, qc

IT Field Services Technician HQ

Customer Success & Support Specialist (Bilingual: English and French)

Service Desk Specialist

Desktop Support Engineer (Dispatch /Part-Time)

IT Store Support Technician

Help Desk and System Administrator

IT Support Technician L1-L2

Bilingual IT Help Desk Support

Technical Support Specialist II

Administrative Assistant

user support technician

Technical Support Specialist (onsite)

Service Coordinator

(CAN) General Merchandise Associate

Front desk agent

home support worker

Support Agent — Level 1

(CAN) Stockperson/Cartpusher

Front desk agent

Customer Experience Representative

Front Office Application Support Analyst – Fixed Income

Fashion Associate (Part time) - Carrefour Laval

Bilingual Service Desk Executive

home support worker

IT Support Analyst

I want to receive the latest job alerts for service desk support in laval, qc

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