Summary
The Parts Manager is required to maintain an orderly department with parts stored in their proper location for easy access, developing a system to ensure that stock levels are monitored to guarantee the inventory to be just-in-time and consistent with the requirements of the service department, commercial and wholesale accounts. They assist in establishing pricing parameters in each parts category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty. The parts manager must report any costs changes to the owner. Establishes individual parts inventory levels and balances them for maximum turnover. They are accountable for the shipping and receiving of the orders, while maintaining a record for all purchases made. They will also develop and apply a system to deliver necessary parts for all Field Technicians.
The Parts Manager must possess the ability to foresee potential issues, proactively take initiative, and implement solutions before problems occur. This emphasizes a forward-thinking mindset, focusing on preventing challenges and enhancing overall performance. Essentially, it involves being prepared, taking control, and cultivating a more efficient and effective work environment.
Job Duties
Main Duties
- Monitors stock levels to ensure just-in-time inventory levels and to minimize obsolete parts.
- Orders additional inventory as required and liquidates surplus and slow-moving inventory as required.
- Advises the Owners on inventory cost controls and parts & supplies pricing to ensure optimum profitability of the company.
- Maintains an Open Purchase Order book with all purchase orders awaiting receipt of goods filed alphabetically by vendor.
- Receives all incoming goods verifying quantities received against quantities shipped on packing slips.
- Completes Return to Vendor forms when shipping purchased goods back to vendor.
- Issues all parts and supplies to Field Technicians and records transactions on the appropriate Work Order.
- Packages and ships goods via UPS, Federal Express, etc. as required.
- Actively promotes and sells small engine parts and equipment.
- Conducts semi-annual inventory of all serial numbered equipment.
- Provides pricing information to Company Owner.
- Ability to dismantle and reassemble equipment
- Ability to test the equipment to diagnose discontinuity.
- Ensure that all returned or warranty parts are properly tagged so that the dealership recovers full credit from the factory.
- Conforms to policy on the special ordering of parts.
- Analyzes sales, expenses, and inventory monthly to maintain profit goals.
- Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
- Works with the Operations & Service Managers to ensure a timely turnaround of parts needed for internal jobs.
- Assists in analyzing departmental operations and storage layout and revises as needed for maximum effectiveness.
- Provides technical assistance to employees and customers.
- Coordinates a prompt, efficient, and timely flow of paperwork.
- Seek out new vendors, suppliers and manufactures and negotiate terms and pricing for greater profitability.
- Handles customer complaints immediately and according to the Company's guidelines, forwards all concerns to the Owner.
- Ensures that all dealership purchases are properly accounted for before payment is made.
- Understands, keeps abreast of, and complies with federal, provincial, and local regulations that may affect parts sales.
- Maintains professional appearance.
- Accepts other responsibilities as requested by the Owner.
Other Duties
- Following: rules related to workplace health and safety, protection of company property
- Treating company materials, products, and other property with due diligence and care
- Committing to the training programs required to fulfill the functions of this role
- Performing tasks required by the integrated quality and environmental management systems; cooperating to protect the environment (e.g., sorting and recycling waste); reporting environmental accidents immediately
Core Competencies
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Time Management
- Adaptability/ Flexibility
- Creative and Innovative Thinking
- Decision Making and Judgement
- Planning and Organizing
- Result Focus
- Accountability and Dependability
- Ethics and Integrity
- Mediating and Negotiating
- Providing Consultation
- Leadership
- Coaching and Mentoring
- Staff Management
- Development and Continual Learning
Requirements
- Knowledge of general parts and warehouse procedures.
- Proficiency at trouble-shooting & repairs.
- Computer literacy, familiarity with MS Word and Excel preferred.
- Ability to competently and safely operate forklifts, dollies, shop tools, and other shop equipment.
- Strong oral and written communication skills.
- Strong organizational skills.
- Strong health & safety ethic and work practices.
- Ability to comprehend, think effectively and react appropriately under pressure.
- Ability to effectively engage Customers and Staff.
- Willingness to assist other staff as appropriate and as workloads dictate.
- Dealership parts management experience preferably in heavy equipment field.
- Ability to manage parts staff; work well with other Department, coworkers.
- Strong leadership ability and inventory management skills.
- Experience with parts data reporting, interpretation and pro-action.
- Organized, efficient in systems analysis, parts inventory, department security, customer service issues.
- Ability to grow department sales both wholesale and retail.
- Ability to develop relationships with body shops, aftermarket sales, parts stores
Working Conditions
- Ability to lift and carry up to 75 pounds frequently on a daily basis.
- Ability to use ladders, footstools, etc
- Ability to stand for extended periods.
- Ability to walk, bend and squat.
- Ability to push and pull.
- Ability to twist and reach overhead.
- Ability to grasp and squeeze.
- Intermittent exposure to outdoor weather conditions.
- Exposure to shop conditions.
- 24/7 availability may be required
- Travel to off-site locations may be required
- Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles.
- Overtime as required
- Hazards associated with the trade
Cooperation with other departments
The employee is expected to work in collaboration with other teams as necessary.
Monday to Friday 8am – 5pm and Saturdays (as needed/ on rotation) 8am – 12pm
External relationships
- The employee represents Southpoint Equipment and as such, is expected to behave respectfully to other employees and company visitors.
- The employee is subject to the confidentiality agreement signed when you joined the company.
Who are you?
- You are a highly motivated individual that is driven to succeed.
- You value building relationships.
- You have a knowledge of agricultural, construction and lawn and garden equipment.
We appreciate all interest in our roles, however preference for interviews will be given to those with Industry and/or parts experience.
Job Type: Full-time
Pay: $70,000.00-$75,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Experience:
- parts: 2 years (required)
- service: 2 years (required)
Work Location: In person
