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Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Le Québécois:
Le technicien de centre de données niveau 3 (L3) est un rôle avancé et très pratique qui supporte le déploiement et les opérations d’un environnement de centre de données haute performance à grande échelle, incluant des infrastructures complexes et du calcul avancé.
Ce poste s’adresse à des techniciens expérimentés à l’aise de prendre en charge des tâches complexes et d’agir comme principal point d’escalade technique sur le site. Tu joueras un rôle clé durant la phase de déploiement en contribuant à l’installation des équipements, au câblage structuré et à la mise en service de l’infrastructure. Une fois en opérations stables, tu assumeras davantage de responsabilités en troubleshooting, en gestion d’incidents et en exécution des opérations.
Tu travailleras à travers les environnements serveurs, réseau et infrastructure, en collaboration étroite avec les ingénieurs et l’équipe de gestion du site pour assurer la disponibilité et la performance. Ce rôle demande de solides compétences techniques, un bon souci du détail et la capacité de performer dans un environnement rapide et critique.
Ce poste s’exerce principalement en anglais, en raison des interactions quotidiennes avec des équipes techniques globales et de l’utilisation de documentation technique en anglais.
Ce rôle offre une exposition complète aux phases de déploiement et d’exploitation, avec de belles possibilités d’évolution vers des rôles techniques avancés ou d’ingénierie.
Responsabilités principales:
Effectuer le rack & stack, l’installation d’équipements et le câblage structuré pendant le déploiement
Supporter l’approvisionnement, la configuration et la validation des systèmes
Faire du troubleshooting sur l’infrastructure (Layer 1 à 3 : matériel, câblage, réseau)
Agir comme point de référence principal pour l’escalade de problèmes techniques complexes
Interagir avec les équipements réseau via CLI (Cisco, Arista, Juniper, Dell)
Utiliser des systèmes Linux pour le troubleshooting et le support opérationnel
Maintenir un inventaire précis des équipements avec des outils ITSM/DCIM
Participer aux processus de gestion des changements (fenêtres de maintenance, mises en production)
Supporter la transition du déploiement vers les opérations régulières (documentation et processus)
Assurer le respect des normes de sécurité, sûreté et opérations
Contribuer à l’amélioration continue (optimisation des processus, efficacité opérationnelle)
Participer à une rotation de garde (on-call) pour un environnement 24/7
Compétences requises:
Maîtrise de l’anglais (oral et écrit) requise afin de communiquer efficacement avec des équipes techniques globales et de consulter de la documentation technique principalement en anglais
Expérience avancée pratique avec le matériel, le câblage et les environnements de centre de données
Solide maîtrise des systèmes Linux pour le troubleshooting et les tâches de scripting de base
Capacité à configurer et dépanner des équipements réseau via CLI
Bonne compréhension du cycle de vie du matériel (installation, maintenance, retrait)
Expérience avec des processus structurés (SOP, gestion des changements, systèmes de billets)
Familiarité avec les plateformes ITSM/DCIM (ServiceNow, Jira ou équivalent)
Très bonnes compétences en gestion de câblage (fibre et cuivre)
Capacité à lire et suivre de la documentation technique, des diagrammes et des procédures
Excellentes aptitudes en résolution de problèmes et souci du détail
Capacité à gérer plusieurs tâches dans un environnement rapide
Bon esprit d’équipe avec capacité à travailler de façon autonome au besoin
Exigences physiques et opérationnelles:
Capacité de soulever jusqu’à 50 lb
À l’aise de travailler debout pendant de longues périodes
Capacité de répondre aux appels de garde dans des délais définis
Capacité de se déplacer de manière fiable vers le lieu de travail
Capacité d’utiliser de l’équipement de manutention (certification un atout)
Expérience requise:
4+ ans d’expérience en centre de données ou environnement technique similaire
Expérience démontrée en rack & stack, installation d’équipements et câblage structuré
Expérience en déploiement et redéploiement de systèmes (USB, PXE, réseau)
Expérience en initialisation (bootstrap) d’équipements réseau et configuration IP
Connaissance pratique de Linux et scripting de base (ex. : Bash, Ansible)
Expérience avec du matériel serveur d’entreprise (Dell, HPE, Supermicro ou équivalent)
Solide compréhension des bases en réseautique (DNS, DHCP, Layer 2/3)
Expérience avec des systèmes de billets (Jira un atout)
Connaissance des bonnes pratiques en centre de données (redondance, tolérance aux pannes, normes de câblage)
Connaissances de base en systèmes électriques, HVAC et infrastructure
Certifications (un atout):
CompTIA Server+, Network+ ou équivalent
ITIL Foundation
CCNA ou certification réseau équivalente
English:
The Data Center Technician L3 is an advanced, hands-on role supporting the build-out and ongoing operation of a high-performance, enterprise-scale data center environment supporting advanced compute and large-scale infrastructure deployments.
This position is designed for experienced technicians who are comfortable owning complex tasks and serving as a primary technical escalation point within the site. You will play a key role during the initial deployment phase, contributing to hardware installation, structured cabling, and infrastructure bring-up. As the data center transitions into steady-state operations, you will take on increased responsibility for troubleshooting, incident response, and operational execution.
You will work across server, network, and infrastructure domains, collaborating closely with engineers and site leadership to maintain uptime and performance. This role requires strong technical capability, attention to detail, and the ability to operate effectively in a fast-paced production environment.
You will collaborate with cross-functional teams, making clear and professional communication in English (written and verbal) essential for success in this role.
This role offers continuity across both deployment and operational phases, providing exposure to large-scale infrastructure environments and a clear path for progression into advanced technical or engineering roles.
Key Responsibilities:
Perform rack & stack, hardware installation, and structured cabling during deployment phase
Support system provisioning, configuration, and validation activities
Troubleshoot infrastructure issues across Layer 1–3 (hardware, cabling, and network)
Serve as a primary technical escalation point for complex operational issues
Interface with network devices via CLI (Cisco, Arista, Juniper, Dell)
Utilize Linux systems for troubleshooting and operational support
Maintain accurate asset and inventory records using ITSM/DCIM tools
Participate in change management, including maintenance windows and production changes
Support transition from deployment to steady-state operations, including documentation and process adherence
Ensure compliance with safety, security, and operational standards
Contribute to continuous improvement efforts, including process optimization and operational efficiency initiatives
Participate in on-call rotation supporting 24x7 operations
Required Skills:
Strong English communication skills (written and verbal) are required for coordination with cross-functional teams
Advanced hands-on experience with data center hardware, cabling, and infrastructure environments
Proficiency with Linux systems for troubleshooting and basic scripting tasks
Ability to configure and troubleshoot network hardware using CLI tools
Strong understanding of hardware lifecycle management (installation, maintenance, decommissioning)
Experience working within structured operational processes (SOPs, change management, ticketing systems)
Familiarity with ITSM/DCIM platforms (ServiceNow, Jira, or similar)
Strong cable management and structured cabling skills (fiber and copper)
Ability to read and follow technical documentation, diagrams, and procedures
Strong problem-solving skills and attention to detail
Ability to multitask and adapt in a fast-paced environment
Strong teamwork and collaboration skills, with the ability to work independently when needed
Physical & Operational Requirements:
Ability to lift and move up to 50 lbs
Comfortable working on feet for extended periods
Ability to respond to on-call incidents within defined timelines
Ability to reliably commute to the work location
Ability to operate material handling equipment (certification preferred)
Required Experience:
4+ years of experience in data center operations or similar technical environments
Proven experience with rack & stack, hardware installation, and structured cabling
Experience provisioning and re-provisioning systems (USB, PXE, or network-based methods)
Experience bootstrapping network devices and configuring IP addressing
Working knowledge of Linux systems and basic scripting (e.g., Bash, Ansible)
Experience supporting enterprise server hardware (Dell, HPE, Supermicro, or similar)
Strong understanding of networking fundamentals (DNS, DHCP, Layer 2/3 concepts)
Experience working within ticketing systems (Jira preferred)
Knowledge of data center best practices (redundancy, fault tolerance, cabling standards)
Basic understanding of electrical, HVAC, and infrastructure systems
Preferred Certifications:
CompTIA Server+, Network+, or equivalent
ITIL Foundation
CCNA or similar networking certification
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
