Position Title: iGaming Compliance Assurance Specialist (Responsible Gambling Stream)
Employment Type: 2 - Permanent, Full-Time
1 - Contract (up to 12 months), Full-Time
Existing Vacancy: Yes
Division/Branch: Operations Division / Technology Regulation, and iGaming Compliance Branch
Application Deadline: June 26, 2026
Pay Level: 9
Pay Range: $88,414 to $110,520
Work Location: Head Office, Toronto, ON ; (In-Office)
The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.
The Technology Regulation and iGaming Compliance Branch is seeking an iGaming Compliance Assurance Specialist (Responsible Gambling Stream) to step into a pivotal role within our team. As Ontario continues to navigate the regulated, competitive internet gaming (iGaming) market, the AGCO plays a crucial role in maintaining market and game integrity while ensuring consumer protection. If you’re ready to take on this critical role and make a lasting impact, we invite you to join a dedicated team at the AGCO working to protect Ontarians and promote responsible gambling in the rapidly growing iGaming sector.
As an iGaming Compliance Assurance Specialist, you will play a critical role in assessing regulatory risks, conducting advanced compliance activities, and ensuring that iGaming operators meet the highest standards of player protection.
If you are a skilled, purpose-driven professional who wants to make a meaningful impact in consumer protection while tackling complex compliance challenges in a dynamic, evolving regulatory landscape, this is an opportunity for you!
What You Will Do:
- Act as a key contributor to AGCO’s modern, risk-based compliance strategy by proactively assessing regulatory risk and identifying potential non-compliance.
- Conduct effective compliance assurance activities, selecting and applying appropriate techniques for diverse circumstances.
- Assess operators’ controls for customer interactions, with a strong focus on Responsible Gambling (RG) policies, procedures, and player protection requirements.
- Perform thorough investigations into responsible gambling compliance activities with a mindset for prevention and harm reduction.
- Ensure registrant compliance with Ontario’s responsible gambling requirements and regulatory standards.
- Engage with external stakeholders in a client-centered manner to ensure expectations are clear and compliance is achieved.
- Collaborate effectively within a cross-functional team environment built on trust, accountability, and diversity.
- Contribute to a culture of continuous improvement by proactively identifying issues, trends, and solutions.
- Build strong, trust-based relationships across the organization.
You Have:
- Advanced knowledge of Responsible Gambling (RG) topics gained through a post-secondary education combined with several years of professional experience and specialization in the field.
- Comprehensive understanding of RG best practices and risk profiling methodologies in iGaming to identify at-risk players and tailor effective interventions.
- Demonstrated ability to think strategically, conduct thorough research, and synthesize information to develop cohesive, end-to-end solutions.
- Experience performing investigations into minor protection/player protection, identifying risks, and proposing appropriate mitigations.
- Strong analytical skills with high attention to detail and accuracy to assess complex incidents, interpret data, and make sound, informed decisions.
- Proven ability to collect and assess evidence effectively, serving as a specialist in compliance assurance activities.
- Ability to identify emerging trends and risks in RG to enhance player protection strategies.
- A strong harm prevention mindset with empathy and understanding of addiction and mental health issues.
- Strong interpersonal, verbal, and written communication skills, with the ability to effectively communicate with all levels of management. Demonstrated relationship management skills with the ability to influence and build consensus.
- Eligibility to work in Canada and the ability to successfully complete a criminal background check.
Nice to Have:
- Knowledge of the global iGaming industry will be an asset.
- Willingness to learn and engage with other aspects of the iGaming industry and other specialist streams.
About the AGCO
The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.
The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.
What we offer
The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:
- Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
- Defined benefit pension plans to secure your financial future.
- Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
- Well-being credits to support gym memberships, therapy, financial planning, and more.
- Employer-paid parental leave top-up.
- Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
- 24/7 confidential support through our Employee Assistance Program.
- Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
Please note that only applications submitted through the Applicant Tracking System will be accepted.
The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.
Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to
[email protected]. The subject line should read “Accommodation in Application – [Position Title].
We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.
