What you’ll do
As a Customer Success Representative, you will act as the voice of the company. You will be addressing live problems submitted by our customers via phone and email and guiding the client to see value in the platform. You will be responsible for all aspects of customer care, including customer inquiries, identifying upselling opportunities, troubleshooting, and delighting our customers by resolving their issues and needs in a timely and pleasant manner.
This is an entry-level position, so new graduates of university/college are encouraged to apply.
Your day will look like:
· Provide support and build solid relationships with our customers and sales team
· Develop sound product knowledge to be able to assist with customer inquiries
· Manage customer inbound and outbound inquiries in a timely manner.
· Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
What you’ll bring
· A passion for teaching and helping others
· Possess a student mentality and are eager to give and receive feedback
· Comfortable using and learning new technologies
· Detail-oriented and have a sense of responsibility
· A strong and effective verbal and written communicator
· A results-oriented individual who delivers on business objectives
You’ll stand out if you have
· Experience in a customer-facing role (CSR, Call Center or face-to-face service experience an asset)
· Experience using a CRM/customer support desk
· Positively impacted client businesses in previous work/volunteer experience
· Bilingualism (English/French)
· A passion for working with and supporting Canadian small businesses
What you’ll get
· Competitive base salary
· Strong group of supportive peers and mentors to foster your opportunities for personal growth and advancement
· Comprehensive Health Benefits Coverage including Dental Care and more
· Paid vacation, additional paid time off and more!
About PaymentEvolution
We started with a simple vision - Shouldn't small businesses have democratic access to the best tools to run their business?
Since then, PaymentEvolution has championed for small business owners across Canada. As the first cloud payroll built for dynamic businesses, we have helped thousands of employers get robust, enterprise-class services to pay their staff. We built the first employee financial hub (PayChequer) that enabled staff to get their full pay history anywhere and on any device. We modernized how businesses pay their employees electronically. We have helped businesses retire the cheque and move to faster, more secure electronic payments for vendors and suppliers. Working with the insurance industry we helped usher in health and dental benefits for individual employees who never had access before. Our passion for helping small businesses drives this relentless pursuit of innovation.
PaymentEvolution team members help businesses every day. We know that your business is mission-critical and deserves the best tools to grow. Our clients are some of the most vibrant organizations across the country and we are humbled by the love they show for our services.
What We Do
PaymentEvolution provides easy-to-use, secure online payroll, payments, and benefit management services to small and mid-sized businesses across Canada. Accountants, CPA firms, and financial institutions rely on us for payroll expertise and services for their clientele. We are bringing innovation and simplicity back into the payroll market – from new ways to pay your employees to our open developer program. We are making it easier to process payroll and give employees a great experience with their payslips.
PaymentEvolution was founded in 2007 and is privately held and operates from Toronto, Ontario. Our founders have decades of experience in software development, the financial industry and delivering innovative solutions. We are focused on empowering businesses and making complex processes like payroll simple.
Accessibility & Human Rights
PaymentEvolution is an equal opportunity employer. We are committed to creating an inclusive, barrier-free recruitment and selection process and workplace. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, or any other characteristic protected by the Ontario Human Rights Code. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.
Use of AI
Please note that PaymentEvolution may use AI to assist in candidate screening.
Vacancy
We’re currently seeking qualified candidates for this position.
Job Type: Full-time
Pay: $38,000.00-$45,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Stock options
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-11-10
Expected start date: 2026-06-01
