We’re Hiring!: Bookings Coordinator and Guest Experience Manager
· Location: Snowwater Heli Skiing | Full-time Seasonal Position (Oct 15- April 15)
Are you organized, friendly, and excited to be part of a mountain adventure? Snowwater Heli Skiing is looking for a detail-oriented, people-loving person to join our passionate crew delivering world-class heli-skiing experiences in a fast-paced, adventure-filled environment. Have you previously worked with booking software?
Life at Snowwater
At Snowwater, we’re more than just a heli-skiing operation - we’re a small, tight-knit crew who love what we do and where we do it. Our team is made up of passionate, down-to-earth people who work hard, support each other, and make time to enjoy the mountains around us. Whether you’re helping a guest plan the trip of a lifetime or swapping stories at the lodge, you’ll be part of an experience that’s as memorable for our staff as it is for our guests.
We believe in professionalism without pretension, excellent service with heart, and making every detail count — all while having some fun along the way.
The Bookings Coordinator plays a critical role in the smooth operation of our heli-ski business by managing all aspects of guest reservations and communication. The ideal candidate is a highly organized and detail-oriented professional with a passion for delivering exceptional guest experiences. They thrive in a fast-paced, seasonal environment and are confident managing logistics, communications, and multiple priorities at once. With excellent written and verbal communication skills, they are comfortable being the first point of contact for high-end clientele and take pride in creating smooth, personalized guest journeys from start to finish.
In this role, you’ll be the main point of contact for guests — handling bookings, answering questions, and helping plan unforgettable heli-ski experiences from the first email to the final goodbye. If you’re the kind of person who enjoys keeping things running smoothly behind the scenes while making others feel genuinely taken care of, we’d love to hear from you.
The Ideal Candidate
You're organized, friendly, and love making people feel welcome. You notice the little things, communicate clearly, and keep everything running smoothly behind the scenes. Whether you're juggling bookings, answering guest questions, or sorting out last-minute changes, you stay calm, positive, and focused on creating great experiences.
You Might Be a Great Fit If You:
- Have a sharp eye for detail and stay on top of things
- Write and speak clearly, professionally, and with warmth
- Have worked in hospitality, guest services, or tourism
- Know your way around booking systems (ideally 2 – 3years experience) or are quick to learn
- Have admin/financial experience
- Stay cool under pressure and love solving problems
- Are naturally helpful, upbeat, and team-oriented
- Appreciate the balance of hard work and mountain lifestyle
- Able to drive a 4-wheel drive truck in winter conditions
Core Responsibilities:
Manage all guest inquiries, bookings, and confirmations via phone, email, and online booking systems. Maintain accurate and up-to-date records of reservations, payments, and special requests.
Serve as the main liaison between the guest and the company. Provide detailed information about packages, availability, travel logistics, gear requirements, safety protocols, and other pre-trip details. Provide excellent communication skills, both written and verbal.
Ensure all logistics are in place for each guest’s arrival, stay, and departure — including flight transfers, lodging, dietary needs, and activity preferences.
Process payments/credits, send invoices, and track financial transactions related to bookings/cancellations. Ensure all guest accounts are settled prior to arrival.
- CRM and Database Management:
Update guest profiles and maintain booking software and customer databases to ensure accurate guest histories and preferences are recorded for future visits.
- Problem-Solving & Support:
Address any issues or changes with professionalism and efficiency, offering alternative solutions when needed due to weather, cancellations, or schedule changes.
You're the kind of person who catches the small stuff before it becomes a big deal, and your written communication is clear, concise, and always professional.
Occasional help with dispatch and or coordination of support in the event of an accident.
You’re happy to jump in, help out, and support your crew whenever needed.
- Potentially assist in driving staff to the staging area to lodge
Pay is $28 - 35/hour. (depending on experience)
You must have a valid BC driver's license.
Perks
· Free parking
· 30% off the retail items in our store
· Onsite kitchen
· Office shower
· Across the street from a Gym, or minutes from a great running trail
· Flexible scheduling
Interested candidates should please submit a cover letter and resume with work references.
Job Types: Full-time, Seasonal
Pay: $28.00-$35.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
