Overview:
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
Branch location: Moncton, NB or Saint John, NB
Salary: $75,000 - $80,000 / year + annual bonus eligibility.
Benefits of working for Primo Brands:
Health Benefits: Medical, prescription, dental, vision
Retirement/Investing: RRSP with a 5% match, Employee Stock Purchase Plan (ESPP)
Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accidental death and dismemberment
Other great benefits: Employee discounts, tuition reimbursement, paid vacation and sick time, paid stat holidays and paid personal days, employee assistance program (EAP)
Responsibilities:
We are currently seeking a District Operations Manager to oversee our Moncton, NB and Saint John, NB branches. The primary responsibilities will include managing and overseeing assigned operation’s team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities
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Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.
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Own execution and adherence to the Canadian Springs brand and relevant standards for all branch processes related to safety, customer service and order fulfillment
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Oversee all direct report “people management” processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues
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Partner with peers and Regional Operations Manager to share best practices and leverage knowledge to help define future strategies and processes, including product and customer acquisition and upselling.
Qualifications:
- Valid Class 3 driver's license (or willingness to obtain within 3 months of employment)
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Willingness to travel to Moncton or Saint John branch approximately 1x / week (gas mileage reimbursed)
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3 years related experience and/or training; or equivalent combination of education and experience
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Has demonstrated success in a number of diverse customer service and operations roles
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Extensive experience managing operational delivery processes
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Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business
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Experience providing a high-level of customer service
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Excellent written, verbal communication and interpersonal skills
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Experience managing and anticipating change and challenges
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Experience leading people towards performance and development goals
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Experiences leading in a high safety focus culture
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Ability to provide training & development to direct reports, coach performance
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Competent in performance feedback processes, both written and verbal
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Ability to analyze data to evaluate and coach team members towards performance improvement
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Capacity to organize workflow, define activities, and meet commitments
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Ability to lift 50lbs
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.
Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, provincial, and local law.
Salary Range Disclaimer:
The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.
