About Electric Avenue
Electric Avenue is a Canadian electric vehicle charging company based in Halifax, Nova Scotia. We provide EV charging solutions for commercial, industrial, residential and fleet applications across North America.
We are growing quickly, and we are looking for an organized, dependable, roll-up-your-sleeves person to keep our customers supported and our office running.
About the Role
This is a two-part role, and we want to be upfront about both parts.
The bigger part — roughly 70% of your week — is customer and sales support. You will be a day-to-day point of contact for our distributors, third-party sales representatives and customers. You will answer questions about order status, stock availability, lead times and product availability, prepare quotations using our standard pricing, and make sure nothing falls through the cracks. This is a communication and coordination role, not a technical troubleshooting role.
The other part — roughly 30% of your week — is keeping the office running. That means the practical, hands-on things a growing company needs someone to own: receiving and prepping shipments, stock and warehouse runs, keeping supplies stocked and shared spaces in good shape, and setting up for meetings and company events.
We will be straight with you: some of this second part is not glamorous. It is the everyday work that keeps a small, fast-moving company functioning, and the person in this seat is the one who makes sure it gets done. If you take pride in being the person who keeps things running and does not consider any task beneath you, you will do very well here. If you are looking for a pure desk-and-inbox role, this is not the right fit, and we would rather you know that now.
What You'll Do — Customer & Sales Support (about 70%)
- Respond to customer, distributor and sales representative inquiries by phone and email
- Prepare formal quotations using standard pricing and approved discount structures
- Maintain and reference price lists
- Provide information on stock availability, lead times, product availability and order status
- Send product information, spec sheets and supporting documents to sales reps and distributors
- Follow up on open orders and customer inquiries until they are closed
- Coordinate with operations and purchasing to confirm lead times and availability
- Manage general inbox activity and make sure inquiries are resolved or routed properly
- Work in systems such as HubSpot, Zendesk, Asana, AWS Connect, Cin7 and QuickBooks
- Maintain accurate customer and inquiry records
- Escalate complex issues to the appropriate internal team
What You'll Do — Office Coordination (about 30%)
- Receive incoming deliveries and packages, and prepare outbound shipments
- Coordinate couriers and handle stock and warehouse runs
- Order and stock office and kitchen supplies; keep the kitchen and shared spaces tidy and ready
- Keep the boardroom and meeting spaces set up and presentable
- Greet visitors and make sure they are looked after
- Handle logistics for meetings, lunches, company events and occasional travel bookings
- Pitch in on the general day-to-day upkeep that keeps the office running smoothly
What Success Looks Like
Within 90 days, you should be able to:
- Handle roughly 50% of the customer support side of the role independently
- Respond to standard customer and sales rep inquiries without support
- Create simple quotations using approved pricing
- Provide accurate information on stock, pricing and order status
- Own the office and shipping/receiving routines end to end without being asked
- Build trust with distributors and sales reps through responsiveness and professionalism
How We'll Measure Success
- Response time to customer and sales rep inquiries
- Quote turnaround time and accuracy
- Order inquiry resolution and number of open inquiries closed
- Accuracy of information provided
- Customer and sales rep satisfaction
- Office running smoothly: supplies stocked, shipments handled, nothing chased twice
What You Need
- 2+ years in customer service, sales support, order desk or administrative support
- Excellent written and verbal communication skills in English
- Strong attention to detail and comfort working with pricing, order status, stock availability and lead times
- Organized, able to juggle multiple requests and switch between desk work and hands-on tasks without losing the thread
- Comfortable working in a fast-paced small business environment
- Experience with a CRM, ERP, help desk or order management system
- A genuine willingness to own the hands-on office and warehouse side of the job
- Valid driver's licence and access to a reliable vehicle, for occasional supply, courier and stock runs; mileage is reimbursed
- Able to lift and carry up to 50 lbs on a regular basis, and to be on your feet for portions of the day, as required for shipping, receiving and stock handling
- Able to work in our Halifax office, Monday to Friday, 8:30 a.m. to 5:00 p.m.
Nice to Have
- Experience supporting distributors, wholesale customers or third-party sales reps
- Experience with B2B distribution or wholesale pricing
- Experience using HubSpot, Zendesk, Cin7, QuickBooks Online, Asana or similar tools
- Office coordination, office management or facilities experience
- Shipping, receiving or warehouse experience
- Experience in electrical, construction, technology, EV charging or clean energy industries
- French language ability is an asset, though it is not required for this role
What We Offer
- Annual salary of $55,000 to $65,000, based on experience
- Extended health care, dental care and vision care
- Health care spending account
- Life insurance and disability insurance
- RRSP matching, 3% employer match
- Paid time off and paid statutory holidays
- Cellphone stipend
- Company-provided laptop, monitor, headset and equipment
- On-site gym and on-site parking
- Casual dress and company events
- Store discount
- A stable full-time schedule with a close-knit in-office team
- Real exposure to clean energy, EV infrastructure and emerging technology, with room to grow as we do
Why This Role Matters
This role is central to two things at once: how customers, distributors and sales reps experience Electric Avenue, and whether our office actually functions day to day. You will be the person people count on for a fast answer and an accurate quote, and the person who makes sure the place runs. Both matter, and we will treat both as real work.
Electric Avenue Manufacturing Inc. is an equal opportunity employer. We welcome applications from all qualified candidates, and we are happy to provide accommodation at any stage of the hiring process. Just let us know what you need.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- This role includes hands-on office and warehouse duties: receiving and prepping shipments, stock runs, keeping the kitchen and shared spaces stocked and tidy, and setting up for meetings. That is roughly 30% of the week. Are you comfortable with that being a permanent part of your job?
- Are you able to work in our Halifax office, Monday to Friday, 8:00 a.m. to 5:00 p.m.?
- Do you have a valid driver's licence?
- Are you able to lift and carry up to 50 lbs?
- Have you prepared customer quotations before?
- Have you worked with distributors, wholesale customers or third-party sales reps?
- Which of the following have you used? HubSpot
Zendesk
Cin7
QuickBooks
Asana
Salesforce
Another CRM or ERP
None of these
Experience:
- Customer service: 2 years (preferred)
Language:
Location:
Work Location: In person
