The General Manager works in collaboration with Human Resources to maintain a desirable working relationship between MCC and the internal publics of the MCC constituency (employees and volunteers); ensures compliance with MCC policies and procedures; and maintains adherence to legislative requirements. This responsibility includes, but is not limited to:
- Ensure Team members are trained in their roles and responsibilities.
- Setting clear expectations and goals for each employee.
- Evaluate staff/volunteer ratios, ensuring proper personnel are scheduled to meet production and sales goals.
- Provide a platform for the Leadership Team to voice concerns, provide input into problem resolution and define efficiencies and areas of growth in their respective departments.
- Scheduling employees in accordance with Labor Standards and Laws. Maintain adherence to all other applicable legislative requirements.
- Encourage input and suggestions from Team members, make effective use of their knowledge and experience. Diffuse conflicts, acts of aggression and violence between Team members and donors or customers.
- Promoting a healthy work environment facilitates high productivity levels and demonstrates exemplary leadership.
- The General Manager determines escalates important employee relationship issues to Human Resources or issues that require legal counsel.
- The General Manager maintains regular flow of communication with staff and volunteers through various communication channels.
The General Manager is accountable for Team member conduct and performance and has the authority to intervene in conflicts between Team members, ensuring proper protocols and HR procedures are followed while maintaining the Christian values of MCC. Conflict resolution decisions made by the General Manager shall be binding and communicated to the Directors of MCCA Social Enterprise and Human Resources.
Operations and Store continuity:
The General Manager is accountable for keeping the Shop open. This includes, but is not limited to:
- Maintaining safe operations,
- Preventing operational breakdowns,
- Oversee and assess Shop processes to drive consistency, efficiency, and accountability.
- Adherence to best practices in retail management,
- Ensuring positive customer and donor experiences,
The General Manager will provide operational support and direction when staffing, managing volunteer availability or safety concerns that require immediate intervention.
Financial Responsibility:
The General Manager is accountable for maintaining healthy shop performance. In collaboration with the Director of Social Enterprise, the General Manager carries out the following financial assignments but is not limited to:
- Setting the sales and expense targets for the Shop’s annual performance.
- Prepare an operational budget with input from the Finance Director of MCCA.
- Monitor sales and costs as related to the approved annual budget, relaying results to the Leadership Team.
- Facilitate the Leadership Team input and participation in the development of sales tactics, expense controls and improved efficiency. The General Manager is authorized to make operational adjustments necessary to protect the assets and revenue of the Shop, control costs and maintain operational sustainability.
Revenue Management and Optimization:
Driving Revenue Growth: Developing and implementing sales strategies and action plans to meet or exceed budgetary targets, ensuring the store generates consistent revenue.
Merchandising & Inventory Control: Overseeing the donation, sorting, pricing, and display of items to ensure a high-quality, attractive shopping environment that increases sales.
Performance Metrics Tracking: Analyzing daily, weekly, and monthly sales reports to identify trends, evaluate product performance, and make data-driven adjustments to pricing or stock.
Maximizing Inventory Turnover: Establishing systems for rapid processing and rotation of stock to keep the store fresh, including managing markdown strategies for slow-moving items.
Point of Sale (POS) Management: Mastering the POS system to monitor transactions, manage, and troubleshoot for accurate record-keeping.
Marketing, Promotion and Community Representation:
The General Manager represents MCC publicly. The General Manager shall conduct themselves in accordance with the values of MCC, acting as an ambassador for the organization and the MCC Thrift brand.
Represent the Thrift Shop in Churches, community organizations and the media when opportunities arise, sharing the Thrift Shop mission in the community it operates.
- Seek and nurture partnerships with community agencies whose mandate and mission reflect those of MCC.
- Provide leadership in establishing marketing and social media plans.
- Ensure Team members are familiar with MCC marketing, branding and social media guidelines.
Community presence is a function of the Shop’s leadership. Authority over how and when the Thrift Shop will promote their services and those of the organization are those of the General Manager.
Health, Safety, and Risk:
In Alberta, all employers are required to enforce the Occupational Health and Safety code, act and regulations. The General Manager is responsible for ensuring the enforcement of all Occupational Health & Safety mandates. This includes, but is not limited to:
- Designating a representative to the MCCA Joint Worksite Health & Safety Committee (JWHSC).
- Ensure the safety representative is given the time to attend JWHSC meetings, conduct regular inspections and upgrade training as required.
- Provide the safety representative a platform to share OH&S regulations and inspection results with Team members.
- Ensures adequate and suitable training is provided to leadership, staff, volunteers, customers, and new hires
The General Manager is expected to intervene directly and immediately as required in matters of health and safety regardless of task allocation.
