Okotoks, Ab Guest service agent Jobs – 32 Openings This Week

Guest Communication Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Management
- Hotel
- Analysis skills
- Store discount
- Wellness program
8d
Guest Service Agent
Pomeroy Lodging LP —Calgary, AB
- $18 an hour
- Weekends as needed
- Hospitality
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Switchboard Agent
Pomeroy Lodging LP —Calgary, AB
- From $18 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick apply
18h
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Alberta
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Calgary, AB
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Guest Service Agent
Basecamp —Calgary, AB
- $18 an hour
- Weekends as needed
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Guest Services Agent
Best Western Plus Okotoks Inn & Suites —Okotoks, AB
- $15–$20 an hour
- Weekends as needed
- Customer service
- Hotel
- Computer skills
Quick apply
Customer Service Agent, YYC (Part Time)
WestJet —Calgary, AB
- Part-time
- Customer service
- English
- Windows
Quick apply
1d
Guest Service Agent
Best Western Plus Calgary Centre Inn —Calgary, AB
- Weekends as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Global Reservations Agent
Pursuit Collection —Calgary, AB
- From $18.50 an hour
- Weekends as needed
- Hybrid work
- CRM software
- Hospitality
- Sales
Guest Relations Attendant- Olympic Oval, Faculty of Kinesiology
The University of Calgary —Calgary, AB
- Part-time
- CPR Certification
- Customer service
- Microsoft Office
1d
Global Reservations Supervisor
Pursuit Collection —Calgary, AB
- Weekends as needed
- Hybrid work
- Hospitality
- Hotel
- Continuous improvement
"At Your Service" AYS Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Part-time
- Customer service
- Hotel
- Restaurant
Quick apply
Front Desk Agent
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- Hotel
- Front desk
Quick apply
12d
Night Guest Agent (Part-time)
FAIRMONT —Calgary, AB
- Part-time
- Hospitality
- Customer service
- Basic math
- Disability insurance
- Dental care
Quick apply
Memberships Coordinator
Mahogany Homeowners Association —Calgary, AB
- Overtime
- Customer service
- Databases
- Administrative experience
Leasing Agent
Northland Properties —Calgary, AB
- $50,000 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Residential Leasing Agent
Calgary Drop IN & Rehab Society Centre —Calgary, AB
- Full-time
- Customer service
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
Front Desk Agent
Super 8 —Calgary, AB
- $15.00–$17.50 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply
Front Desk Agent -Part Time
The Best Western Premier Calgary Plaza Hotel & Conference Centre —Calgary, AB
- $16.50 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
5d
Tour Sales and Experience Curator
Vancouver Toonie Tours Ltd —Calgary, AB
- $32,429.31–$119,864.65 a year
- Full-time
- Spanish
- Sales
- Retail sales
- Profit sharing
- Dental care
Quick apply
Front Desk Agent
Hotel Arts Group —Calgary, AB
- Weekends as needed
- Hospitality
- Microsoft Office
- Hotel
Quick apply
Front Desk Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Weekends as needed
- Customer service
- Hotel
- Phone etiquette
Quick apply
Guest Service Agent / Front Counter Agent
CanaDream Career Page —Calgary, AB
- Overtime
- Customer service
- Hotel
- Driving
Quick apply
Night Auditor/Front Desk Agent
1393189 Ab ltd —Calgary, AB
- $16 an hour
- Weekends as needed
- Customer service
- Hotel
- Accounting
- Flexible schedule
Quick apply
12d

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Guest Communication Manager - Based in Lake Louise

Fairmont Chateau Lake Louise
Alberta

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Store discount
Extended health care
Wellness program
RRSP match
Mileage reimbursement
Disability insurance
On-site gym
Dental care
Paid time off
Discounted or free food
Company events
Employee assistance program
Vision care
Life insurance
On-site parking

Skills

Management
Analysis skills
Supervising experience
Orthodontics
Property management

Full job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions, facilitate our curbside operation and provide seamless service to our Guests and Colleagues.

What You Will Be Doing:

Oversee the daily operations of the Royal Service team including but not limited to the operation of the hotel switchboard, dining reservations, pre-registration of loyalty/Keep In Touch guests, Kipsu, and response management of online review platforms.
Responsible for the mentorship, motivation, training and development of the Royal Service Agents and Supervisors.
Able to analyze guest feedback from a variety of sources such as TrustYou, Kipsu, LQA, SCORE, and online review platforms to identify trends and implement operational changes to satisfy the guest feedback.
Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded through SCORE and effectively communicated for appropriate ownership.
Liaise with departments to ensure problem free stays by reviewing & communicating trends from RSM data.
Ensure updating and the maintenance of the hotel’s telephone system is completed
Responsible for performance management including one on one coach & counsel sessions, & maintaining performance logs.
Assist the Front Office Manager with tasks such as recruitment, scheduling, payroll and month end commentary.
Have a complete knowledge of the hotel’s emergency procedures and promote understanding of the hotel's Emergency Procedures working closely with Security and Engineering on Fire Panel response times.
Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
Maximizes results in room up-selling and loyalty program recruitments.
Other duties as assigned

Qualifications

Minimum 2 years’ previous supervisory/management experience in Front Office Operations
Graduate of Hotel Management or Hospitality program a definite asset
Knowledge of computerized Front Office systems required with emphasis in Property Manager
Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Solutions-orientated, strong interpersonal skills and problem solving techniques.
Ability to focus attention on guests needs, remaining calm and courteous at all times.
Comfortable sitting/standing for long periods of the day

Additional information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally eligible to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Benefits:

Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
Mileage reimbursement
On-site gym
On-site parking
Paid time off
RRSP match
Store discount
Vision care
Wellness program

Work Location: In person

Apply Now

Refine Your Search

guest service agent jobs in okotoks, ab

Guest Communication Manager - Based in Lake Louise

Guest Service Agent

Switchboard Agent

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Guest Service Agent

Guest Services Agent

Customer Service Agent, YYC (Part Time)

Guest Service Agent

Global Reservations Agent

Guest Relations Attendant- Olympic Oval, Faculty of Kinesiology

Global Reservations Supervisor

"At Your Service" AYS Agent

Front Desk Agent

Night Guest Agent (Part-time)

Memberships Coordinator

Leasing Agent

Residential Leasing Agent

Front Desk Agent

Front Desk Agent -Part Time

Tour Sales and Experience Curator

Front Desk Agent

Front Desk Agent

Guest Service Agent / Front Counter Agent

Night Auditor/Front Desk Agent

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