Okotoks, Ab It support specialist Jobs – 92 Openings This Week

Major Incident Coordinator
CPKC —Calgary, AB
- 12 hour shift
- Computer Science
- Engineering
- Analysis skills
12d
Desktop/Network Support
Morrison Homes —Calgary, AB
- Full-time
- Computer Science
- English
- Windows
- Disability insurance
- Dental care
Quick apply
IT Systems & Support Specialist
Basecamp —Calgary, AB
- 8 hour shift
- Hospitality
- Inventory management
- Windows
- Dental care
- Vision care
Quick apply
IT Support - Tier 1 ( Law Firm)
Finney-Taylor Consulting Group —Calgary, AB
- Windows
- Bachelor's
- No university degree
2d
IT Support Specialist
Tech-Wood Building Components Ltd —Calgary, AB
- $60,000–$70,000 a year
- Full-time
- Maintenance
- Windows
- Continuous improvement
Quick apply
IT Support Technician
SysGen Solutions Group —Calgary, AB
- Full-time
- Hybrid work
- Computer Science
- Windows
- Microsoft Office
Quick apply
Application Support Agent
Garaga —Alberta
- Full-time
- Hybrid work
- Customer service
- English
- Data entry
- Disability insurance
- Dental care
Quick apply
Technical Support Representative - Pacific Time Zone
ContactMonkey —Calgary, AB
- $55,000–$65,000 a year
- Remote
- Microsoft Outlook
- Continuous improvement
- AI
IT Support Specialist
Surerus Murphy Joint Venture —Calgary, AB
- 8 hour shift
- Computer Science
- Maintenance
- Analysis skills
Quick apply
4d
Systems Administrator 1
City of Calgary —Calgary, AB
- $41.49–$55.51 an hour
- Temporary
- Computer Science
- Windows
- Associate's degree
13d
Network Support Technician (NOC 22220)
E-net Solutions —Calgary, AB
- $38.40 an hour
- Full-time
- Computer science
- Computer Science
- Maintenance
Site IT Lead
Fluor Canada, Ltd. —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Computer science
- Dental care
- Tuition reimbursement
Technical Support Operator
Cold Bore Technology Inc. —Calgary, AB
- $55,000–$65,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- Research
- Wellness program
- Disability insurance
Quick apply
5d
IT DESKTOP SUPPORT TECHNICIAN
Lanmark —Calgary, AB
- Azure
- Maintenance
- English
13d
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
IT Support & Systems Specialist
Air Partners Corp. / AircraftWorks Ltd. —Calgary, AB
- $60,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Windows
Quick apply
Support Analyst
403Tech —Calgary, AB
- Computer Science
- Writing skills
- Maintenance
IT Specialist
Neighbourly Pharmacy —Calgary, AB
- Full-time
- Writing skills
- Maintenance
- Analysis skills
Quick apply
Systems Administrator - Specialist
Calgary Co-Op —Calgary, AB
- Weekends as needed
- Writing skills
- Maintenance
- Bachelor's
IT Support Specialist
MaKami College —Calgary, AB
- Full-time
- Inventory management
- Windows
- In-person
Quick apply
6d
Desktop Analyst
WestJet —Calgary, AB
- Weekends as needed
- Computer Science
- Maintenance
- Windows
Quick apply
5d
IT Operations Specialist - 6-months - Calgary or Edmonton
Field Law —Calgary, AB
- Temporary
- Hybrid work
- Computer Science
- System design
- Analysis skills
Technical Support Analyst - Intern
PBS Systems —Calgary, AB
- $20–$25 an hour
- Full-time
- Windows
- High school diploma or GED
- Communication skills
11d
Customer Care Support Analyst
AssetWorks —Calgary, AB
- Full-time
- Engineering
- SQL
- Analysis skills
- Dental care
4d
IT Administrator
SysGen Solutions Group —Calgary, AB
- Full-time
- Hybrid work
- Computer Science
- Windows
- Microsoft Office
Quick apply

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Major Incident Coordinator

CPKC
Calgary, AB

Apply Now

Job details

Full-time
12 days ago

Benefits

Company pension

Skills

ITIL Certification
Defect resolution root cause analysis
Computer Science
Incident management
Team leadership
Engineering
Information Systems
Change management
Analysis skills
Continuous improvement
Decision making
Root cause analysis
Cross-functional collaboration
Leadership
Communication skills
Team coordination
CompTIA A+
Cross-functional communication
Business process improvement
SDLC

Full job description

Join CPKC, North America’s first transnational railroad connecting U.S., Canada, and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.

PURPOSE OF THE POSITION:

As a Major Incident Coordinator (MIC), you will be at the forefront of managing and resolving high-priority technology incidents that impact business operations. Leveraging your technical knowledge, analytical mindset, and leadership skills, you will coordinate cross-functional IT teams, facilitate critical incident response activities, and ensure timely restoration of services. The MIC serves as a trusted leader during incidents, driving effective communication, informed decision-making, and continuous improvement through root cause analysis and proactive system monitoring. This is an exciting opportunity to make a direct impact on business continuity and service reliability.

POSITION ACCOUNTABILITIES:

Analyze, document, and communicate findings using tools and methodologies such as process flows, business process designs, and system documentation while assessing impacts and risks associated with system or process changes
Continuously improve operational processes and system performance by identifying issues, evaluating current practices, and recommending effective enhancements
Execute ITIL-based Incident, Problem, and Change Management processes with minimal supervision while contributing to system and service availability improvements
Manage and prioritize incidents and problems of increasing complexity, balancing competing priorities, meeting tight deadlines, and ensuring stakeholder expectations are clearly communicated
Demonstrate strong critical thinking, analytical, and communication skills while collaborating with internal business partners, technical teams, leadership, and key stakeholders, and adapting to changing priorities
Support 24/7 operations as required, including 12-hour shifts, irregular schedules (evenings, weekends, and overnight), on-call responsibilities, and providing input to optimize system and process availability and performance

POSITION REQUIREMENTS:

Degree or diploma in Computer Science, Engineering, Information Systems, or a related discipline, or an equivalent combination of education and experience
Previous experience in a Major Incident Coordinator role or a similar position with demonstrated analytical and problem-solving capabilities
Proven ability to collaborate effectively with peers, leaders, cross-functional teams, and virtual teams in a fast-paced environment
Demonstrated success managing increasingly complex situations, leading teams, and driving issue resolution with limited supervision
Working knowledge of operational excellence frameworks and methodologies, including ITIL, Software Development Lifecycle (SDLC), and Project Management Office (PMO) practices and deliverables
CompTIA A+ and ITIL v4 certifications are considered strong assets and preferred qualifications

WHAT CPKC HAS TO OFFER:

Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee share purchase plan
Performance incentive plan
Annual fitness subsidy
Part-time studies program

PRE-EMPLOYMENT REQUIREMENTS:

Background Investigation

Criminal history check
Education verification
Professional references

BECOMING A RAILROADER:

As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Management Conductor Program

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CULTURE OF INCLUSION:

For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provided, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Req ID: 106407
Department: Information Services & Network Service Centre (NSC)
Job Type: Full-Time
Position Type: Non-Union
Location: Calgary, Alberta
Country: Canada
% of Travel: 0-10%
# of Positions: 1
Job Grade: 5
Job Available to: Internal & External

#LI-ONSITE

#LI-HN2

Apply Now

Refine Your Search

it support specialist jobs in okotoks, ab

Major Incident Coordinator

Desktop/Network Support

IT Systems & Support Specialist

IT Support - Tier 1 ( Law Firm)

IT Support Specialist

IT Support Technician

Application Support Agent

Technical Support Representative - Pacific Time Zone

IT Support Specialist

Systems Administrator 1

Network Support Technician (NOC 22220)

Site IT Lead

Technical Support Operator

IT DESKTOP SUPPORT TECHNICIAN

Desktop Support Landesk - Alberta, Canada

IT Support & Systems Specialist

Support Analyst

IT Specialist

Systems Administrator - Specialist

IT Support Specialist

Desktop Analyst

IT Operations Specialist - 6-months - Calgary or Edmonton

Technical Support Analyst - Intern

Customer Care Support Analyst

IT Administrator

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