The Position:
Glazier Medical Centre is a busy multi-disciplinary medical clinic.
We are seeking a full-time (up to 37.5 hours per week) Medical Office Assistant to fill an existing vacancy. This is a unionized position represented by UNIFOR.
This role will act as a Float - working in various offices/departments within the clinic. As such, we are looking for a fast-learner who has strong computer and EMR skills, exceptional interpersonal/communication skills, and a strong desire to learn/grow within our clinic.
Evening and weekend shifts may be required.
For this position we are seeking an experienced Medical Office Assistant.
General Summary of Duties:
- Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical staff.
- Work in all areas of the medical centre including Urgent Care, Central Booking Department and Medical Reception for Family Physicians and Specialists.
Typical Physical Demands:
- Work may require sitting/standing for long periods of time; also stooping, bending and stretching for files and supplies.
- Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, use a telephone, copier, and such other office equipment as necessary.
- Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
- It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
Typical Working Conditions:
- Work is performed in reception area. Involves frequent contact with patients.
- Fast Paced
- Ability to multi-task required
- Contact involves dealing with sick people.
Examples of Duties: (This list does not include all of the duties assigned)
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Verify and update personal/OHIP/insurance information in the EMR.
- Maintains appointment schedules and follows office scheduling policies.
- Answers telephone, screens calls, takes messages, books appointments and provides information.
- Responsible for completing all necessary test requisitions and other forms accurately.
- Sorts and delivers mail, medical records, and other correspondence.
- Screens visitors and responds to routine requests for information.
- Maintains work area in neat and orderly manner.
- Must be familiar with specimen collections for tests, giving appropriate instruction to patients for correct collection when needed.
- Brief history of patients including height, weight, urine testing, vision testing, blood pressure, etc.
- Ensures exam rooms are stocked with supplies
- Assist with routine procedures such as pap smears, biopsies, etc. Be in the room, hand swab, specimen, etc.
- Handling specimens and preparing them for lab drop-off.
- Do hospital billing and office billing as required.
- Put patients in exam rooms.
- Physical cleaning of all surfaces in the exam rooms and patient areas
- Book referral appointments.
Knowledge, Skills, & Abilities:
- Excellent communication and interpersonal skills
- Knowledge of business office procedures, medical terminology, laboratory procedures
- Strong organizational, time management and multitasking abilities
- Strong skills using a computer and electronic medical records (EMR) systems (preferably Telus PS Suite)
- Skill in greeting patients and answering the telephone in a pleasant and helpful manner
- Excellent command of the English language, both verbal and written communication
- Ability to maintain professionalism and confidentiality at all times
Education:
- College with Medical Office Administration or related Diploma preferred.
Experience:
- A minimum of 3 years Medical Office Assisting (preferred).
- Strong computer skills with experience using Electronic Medical Record systems (preferably PS Suite) an asset.
Application:
We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known at any point during the application process.
We thank all applicants for considering a career with Glazier Medical Centre. Only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $21.20-$25.14 per hour
Benefits:
- Employee assistance program
- Life insurance
- On-site parking
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- medical office: 1 year (required)
Work Location: In person
