About Make Space Storage – Who are we?
Make Space Storage (www.makespacestorage.ca) is a well-known storage company operating across Canada. We are a national provider with over 60 locations in all provinces, from British Columbia to Quebec. We have a proven track record in storage services and offer a variety of solutions to suit your personal or business needs. Our options include traditional storage, portable units, parking, Boat & RV storage, and we are happy to work with you to find a solution for your unique storage requirements.
Our Carleton Place location offers traditional self-storage, portable storage, onsite containers and is a propane depot.
Job Description – Who we are looking for to join the team:
We are looking for a Full-Time Store & Yard Coordinator to join our team at our Carleton Place self-storage facilities. This is a dynamic, hands-on role ideal for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.
In this role, you will support the day-to-day operations of the facility, including customer service, administrative tasks, site coordination and maintenance. As part of a growing national storage company with multiple revenue streams, you’ll have the opportunity to contribute to a business that values initiative, teamwork, and a positive attitude.
Responsibilities:
Customer Service, Sales & Administration:
- Deliver exceptional customer service to clients, vendors, and service providers, maintaining positive and professional relationships
- Respond to phone calls, emails, and walk-in inquiries in a timely and courteous manner
- Follow up with customers as needed and direct inquiries to the appropriate departments when required
- Manage tenant accounts, including move-ins, move-outs, transfers, and renewals
- Handle accounts receivable, including invoicing, payment processing, refunds, and daily transaction reconciliation
- Monitor delinquent accounts and manage the collections process (calls, notices, lien preparation)
- Maintain accurate records in CRM/property management systems
- Generate basic reports related to occupancy, revenue, arrears, and leads
- Coordinate reservations and strategically assign units based on customer needs
- Assist customers in identifying the best storage and moving solutions
- Support on-site operations, including scheduling move-ins and move-outs and providing site access
- Provide coverage and operational support in the absence of the manager
Property Maintenance:
- Perform maintenance duties (e.g., cleaning units, debris removal, minor fixes)
- Routinely inspect the entire facility for cleanliness, security breaches and maintenance requirements for the yard.
- Overseeing seasonal landscaping including snow removal, lawn maintenance and driveway maintenance.
- Follow safety and company policies and procedures
Qualifications:
- Valid Drivers License and reliable vehicle is required
- Propane Level 1 License is an asset. Training will be provided for the right candidate.
- Property Management, Landscaping or Yard Maintenance Experience
- 2+ years of customer service, sales, or administrative experience
- Strong communication and customer service skills
- Comfortable handling phone, email, and in-person inquiries
- Basic knowledge of invoicing, payments, and collections is an asset
- Proficient in Microsoft Office; CRM or property management system experience preferred
- Highly organized with strong attention to detail and ability to multitask
- Self-motivated and able to work independently
- Comfortable with physical tasks and working outdoors in varying conditions
- Flexible and able to support operations as needed
Hourly Rate: $20.00 per hour
Work Schedule:
- 40 hours per week
- Available working on weekends
Equal Opportunity Employer: We are an equal opportunity employer and are committed to inclusive and accessible hiring practices. Employment decisions are based on qualifications, skills, and business needs. We welcome applications from all qualified individuals.
Use of Artificial Intelligence: We may use AI-enabled tools to support parts of our recruitment process, including sourcing candidates or screening through external job boards. These tools are used to assist our team and do not replace human decision-making.
