GROTTO SPA RESTAURANT MANAGER
Come work at an awe-inspiring Oceanside property overlooking the Salish Sea, surrounded by 22 acres of tranquil forest.
Tigh-Na-Mara is home to the Grotto Spa, voted #1 Spa in British Columbia, two award-winning restaurants, 10,000 square feet of conference space, 192 unique accommodations, British Columbia's most extensive resort recreation program, 3 km of sandy beach, and some of the warmest ocean swimming waters in Canada.
Tigh-Na-Mara is a wonderful place to play and to work.
JOB SUMMARY
Reporting to the Director, Food & Beverage, the Grotto Spa Restaurant Manager leads the day-to-day food and beverage operations within the Grotto Spa, including Treetop Restaurant, the Relaxation Lounge, Private Lounge, and seasonal Spa Patio and Garden Oasis.
This hands-on leadership role oversees a range of elevated dining experiences, from Treetop's Chef-curated 9-course tasting menu to lounge, group, event, and seasonal patio service. The Grotto Spa Restaurant Manager is responsible for delivering exceptional guest experiences while overseeing Team Member performance and development, operational standards, financial performance, and the overall success of the outlets.
WHAT TIGH-NA-MARA OFFERS YOU
- Competitive wages and eligible Team Member benefits.
- Comprehensive training and development opportunities.
- Opportunities for internal growth and promotion.
- Team Member perks and discounts throughout the resort, including Pines Gift Shop, Cedars Restaurant, and the Grotto Spa.
- Access to resort amenities, including the pool and fitness facilities.
- A supportive and inclusive work environment.
- The opportunity to work alongside an amazing team.
RESPONSIBILITIES
- Lead daily restaurant, lounge, private event, and seasonal patio operations.
- Lead, coach, schedule, and develop front-of-house supervisors and Team Members.
- Maintain exceptional standards for guest service, cleanliness, safety, presentation, and overall dining experience.
- Oversee sales, labour costs, budgets, inventory, and profitability to support established financial targets.
- Partner with the Director, Food & Beverage, Executive Chef, Treetop Chef, and culinary team to ensure consistent and efficient service.
- Collaborate with the Director, Food & Beverage to develop wine pairings that complement the Chef-curated menu and overall beverage program.
- Support recruitment, onboarding, training, performance management, and Team Member development.
- Ensure compliance with food safety, responsible liquor service, workplace safety, and applicable regulations.
- Identify opportunities to improve operational efficiency, revenue, and the guest experience.
QUALIFICATIONS
- 3+ years of progressive restaurant management experience in a high-end or fine dining environment.
- Experience in a full-service restaurant operation.
- WSET Level 1 certification or higher.
- Strong knowledge of front-of-house operations and elevated service standards.
- Proven leadership and team-development skills.
- Experience managing labour, budgets, inventory, costs, and profitability.
- Excellent communication, organizational, and problem-solving skills.
- Ability to lead effectively while fostering a calm, collaborative, and professional environment.
- Knowledge of food safety, responsible alcohol service, and workplace safety requirements.
- Spa or resort experience is considered an asset.
- Flexible availability, including days, evenings, weekends, holidays, and special events.
We offer competitive wages, opportunities for career growth, and a positive, inclusive, and sustainability-focused work environment.
If you have a passion for hospitality, take pride in creating exceptional guest experiences, and enjoy working in a fast-paced environment in a beautiful Oceanside setting, apply now to join our team as the Grotto Spa Restaurant Manager.
Please apply below with an up-to-date resume. No phone calls or in-person applications, please.
#HP
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Are you at least 16 years of age? (yes/no)
- Do you have reliable transportation to Parksville, BC, for every shift?
Work Location: In person
