Who We Are
At Melt Mineral Spa, our focus is on creating luxurious, welcoming moments for every guest who walks through our doors.
We believe that exceptional guest care builds lasting relationships. From the first phone call to the moment a guest leaves the spa, we want them to feel genuinely looked after.
Melt Mineral Spa offers a range of services designed to care for both mind and body, including massage, manicures, pedicures, skincare treatments, waxing, tinting, and makeup services.
Just as importantly, we want Melt to be a place where our team enjoys coming to work. We strive to maintain a professional, supportive, productive, and open environment where team members can learn, grow, contribute, and work together.
We are currently looking for a Spa Guest Services & Front Desk Coordinator to become an important part of our team.
This is a full-time, in-person position, Tuesday through Saturday.
The Role
Our Guest Services & Front Desk Coordinator is one of the main connections between our guests and our treatment team.
You will often be the first person a guest speaks to when they call, email, walk into the spa, arrive for an appointment, or need assistance with a booking.
The right person for this role is friendly, highly organized, dependable, detail-oriented, and comfortable managing several priorities at once.
You will work closely with our Estheticians, Service Providers, and Management team to keep communication organized, appointments running smoothly, and guests well cared for throughout their experience.
What You'll Do
- Welcome guests warmly and professionally when they arrive at the spa
- Answer incoming phone calls and respond to emails, messages, and general guest inquiries
- Provide accurate information regarding appointments, spa services, treatments, products, policies, and booking procedures
- Book, modify, confirm, and manage guest appointments
- Communicate important booking details, guest questions, schedule changes, and special requests to the appropriate service providers
- Manage walk-in guests and front-end drop-ins while maintaining the flow of scheduled appointments
- Check guests in and out for their services
- Process payments, gift cards, packages, and retail purchases accurately
- Assist guests with product purchases and provide general information about Melt's retail and service offerings
- Contact guests regarding appointment openings, waitlists, schedule changes, promotions, new services, products, and other spa information
- Assist with cancellations, rescheduling, and last-minute appointment availability
- Maintain accurate guest profiles, appointment notes, and booking information
- Assist with inventory entry and product or service information within the booking and POS systems
- Help monitor retail and essential spa inventory
- Maintain a clean, organized, and polished reception and retail environment
- Support the overall presentation and cleanliness of guest-facing areas throughout the spa
- Communicate with treatment providers throughout the day to help keep appointments and services running smoothly
- Assist with opening and closing procedures as required
- Support service providers with reasonable front-of-house needs so they can remain focused on their guests
- Maintain guest confidentiality and handle personal information professionally
- Assist Management with administrative and operational tasks as required
- Support and help orient new team members when appropriate
- Work collaboratively with all areas of the business to provide a consistent premium guest experience
- Perform additional duties as required to support the day-to-day operation of the spa
Who You Are
You understand that excellent guest service is about more than answering a phone or checking someone in for an appointment.
You notice details.
You follow through.
You communicate clearly.
You understand that when a guest calls with a question, an Esthetician needs information passed along, an appointment changes, and someone walks through the door at the same time, staying calm and organized matters.
You enjoy working with people and contributing to a team, but you are also comfortable taking responsibility for your own work without constant supervision.
You do not need to be an Esthetician or spa professional, but you should have a genuine interest in learning about our treatments, services, and products so you can confidently assist our guests.
Skills & Qualifications
- Strong customer service skills with a genuine focus on guest satisfaction
- Excellent verbal and written communication skills
- Professional phone, email, and in-person communication
- Strong attention to detail
- Excellent organizational and time-management skills
- Ability to multitask and prioritize in a busy environment
- Ability to work independently with minimal supervision
- Ability to remain professional, calm, and kind during busy periods
- Strong interpersonal skills and the ability to work effectively within a team
- Comfortable learning about spa treatments, skincare, wellness services, and professional products
- Strong computer and data-entry skills
- Comfortable learning new booking, POS, and administrative systems
- Proficiency with Microsoft Office or similar programs
- Previous experience in reception, hospitality, retail, customer service, administration, salons, spas, or wellness businesses is considered an asset
- Previous experience with appointment booking software or POS systems is considered an asset
- Must be legally authorized to work in Canada
Why Work With Us
- A supportive team of professionals committed to working well together
- A professional but welcoming spa environment
- Opportunities to learn more about professional skincare, wellness, retail, and spa services
- Professional development and growth opportunities
- Employee and retail benefits
- Competitive compensation
Schedule
- Full-time
- Tuesday through Saturday
- Applicants must be consistently available to work this schedule.
Application Questions
Please include answers to the following questions with your application:
- Are you available to work full-time Tuesday through Saturday?
- What previous experience do you have in reception, administration, hospitality, retail, customer service, salons, spas, or another client-facing environment?
- Imagine you are helping a guest at the front desk when the phone rings, an email comes in regarding an appointment, and a service provider asks you for information about their next guest. How would you prioritize these tasks?
- Have you previously worked with appointment booking software, point-of-sale systems, or client management software? If so, which programs?
- How comfortable are you learning about spa treatments, professional skincare products, and wellness services so you can confidently answer guest questions?
- What does excellent guest service mean to you?
- Why do you think you would be a good fit for a front-of-house position at Melt Mineral Spa?
Pay: $20.00 per hour
Expected hours: 40.0 per week
Benefits:
Work Location: In person
