prince rupert, bc customer service representative Jobs – 5 Openings This Week

Member Service Representative
Northern Savings Credit Union —Prince Rupert, BC
- $23.53–$27.06 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
guest service agent
Prestige Oceanview Hotel Prince Rupert —Prince Rupert, BC
- $19.10 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- Flexible schedule
Customer Service Attendant
BC Ferries —Prince Rupert, BC
- $26.80 an hour
- Serving
- Customer service
- First Aid Certification
Customer Service Representative - Automotive
EBlock Inc. —Canada
- $45,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off

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Member Service Representative

Northern Savings Credit Union
Prince Rupert, BC

Quick apply

Job details

Full-time

Skills

Sales
Customer service
Post-secondary education
Microsoft Office
Finance
High school diploma or GED
Financial services
Communication skills

Full job description

Member Service Representative (MSR)

Reports To: Assistant Branch Manager

At Northern Savings Credit Union, every employee is expected to live our vision, mission, and values while delivering exceptional member experiences.

About the Role

The Member Service Representative (MSR) is the first point of contact for members, delivering friendly, accurate, and efficient service. This role handles routine financial transactions, identifies member needs, promotes Credit Union products and services, and refers more complex needs to specialized teams.

Key Responsibilities

Member Service & Sales

Greet and assist members, providing positive and professional service at every interaction.
Identify member needs and promote appropriate products and services through referrals and cross-selling.
Promote the benefits of Credit Union membership and participate in branch campaigns and promotions.
Resolve routine member inquiries and escalate issues or complex requests when required.
Maintain strong knowledge of Northern Savings products, services, and subsidiaries.
Take ownership of learning to stay current on policies, procedures, and offerings.

Transaction Processing

Accurately process cash and non-cash transactions including deposits, withdrawals, transfers, bill payments, drafts, money orders, foreign currency, and wires.
Balance cash, recyclers, ATMs, vaults, and general ledger accounts in accordance with procedures.
Support account opening and maintenance, term deposits, RRSP transactions, stop payments, and auto-transfers.
Assist members with lost or stolen cards, cheque orders, statements, online access, and safety deposit boxes.

Operational & Administrative Support

Perform branch opening and closing procedures.
Support ATM and night deposit processing.
Track sales activity and referrals as required.
Assist with daily mail, supplies, marketing materials, and general branch administration.
Support team members to ensure efficient branch operations.

Risk & Compliance

Follow all privacy, security, AML, and regulatory requirements.
Ensure accuracy, confidentiality, and compliance in all transactions.
Operate within assigned authorities and escalation guidelines.

Qualifications

Education

High school diploma required; post-secondary education an asset.
Credit Union or financial services courses (e.g., CCUA) considered an asset.

Experience

Previous sales and customer service experience an asset.
Financial services experience an asset.

Skills & Competencies

Strong customer service and communication skills.
Accurate, detail-oriented, and organized.
Ability to multitask in a fast-paced environment.
Reliable, punctual, and accountable.
Proficiency with Microsoft Office and banking systems.
Adaptable, collaborative, and eager to learn.

Quick apply

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customer service representative jobs in prince rupert, bc

Member Service Representative

guest service agent

Customer Service Attendant

Customer Service Representative - Automotive

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Member Service Representative (MSR)

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