- Employer: iA Financial Group
- Office: 1080, Grande Allee West
- Location: Québec, Quebec
- Other Possible Location(s): Montreal, Quebec
- Job category: Customer Service and Administrative Support
- Job ID: JR10026776
- Job type: Permanent Job
- Apply before: 2026-06-19
Build the future with us
Are you driven by operational performance and the evolution of digital solutions and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Team Leader – Digital Solutions Configuration, you will play a key role in optimizing operations and advancing digital solutions within a constantly evolving environment.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you will accomplish with us
As a Team Leader – Digital Solutions Configuration, you will be at the core of our mission. Here are the main responsibilities:
-
Plan, organize, prioritize, and coordinate digital tool configuration activities based on requests, projects, and deadlines.
-
Assess the complexity of requests to ensure an equitable and efficient distribution of workload.
-
Monitor deliverables, timelines, and the quality of completed configurations.
-
Track performance indicators (KPIs), service levels, and processing timelines.
-
Identify operational issues, escalate risks when necessary, and propose corrective action plans.
-
Ensure that procedures, guides, and tools related to configuration processes are up to date, documented, and accessible.
- Oversee the achievement of the team’s annual objectives.
-
Guide, coach, and engage configuration specialists to maximize their performance and commitment.
-
Provide daily support and constructive feedback, and support skills development.
-
Foster a collaborative, solution-oriented, and quality-driven work environment.
-
Participate in staffing, onboarding, and performance evaluation activities in collaboration with the manager.
-
Act as a link between the team, management, and internal partners.
-
Prepare and lead team meetings, information sessions, and training activities.
-
Collaborate with IT, product, project, and other business teams to ensure alignment and resolve cross-functional issues.
-
Analyze configuration processes and identify opportunities for optimization, automation, and standardization.
-
Support change management and continuous improvement initiatives.
-
Ensure compliance with applicable standards, policies, security, and regulatory requirements.
-
Collaborate in internal or external audits, as needed.
-
Contribute to identifying and mitigating operational risks related to digital tools.
What could accelerate your success in this role
We are looking for someone who:
-
Holds a college diploma (DEC) or a bachelor’s degree in information systems, administration, or another relevant field.
-
Has 5 to 7 years of experience in system or digital tool configuration or in a similar role.
-
Is recognized for their ability to lead, engage, and develop a team.
-
Stands out for strong analytical skills and the ability to solve complex problems.
-
Demonstrates great rigor, excellent organizational skills, and a results-driven approach focused on continuous improvement.
-
Has an intermediate level of proficiency in English, as the person in this role will collaborate regularly with English-speaking internal partners and technical teams, particularly in the context of projects, digital tools, and the resolution of cross-functional issues.
Why you’ll love working with us
-
A work environment where learning and development merge with a collective pursuit of excellence;
-
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
-
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
-
Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
See why so many people choose iA!
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Are you driven by operational performance and the evolution of digital solutions and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a
Team Leader – Digital Solutions Configuration, you will play a key role in optimizing operations and advancing digital solutions within a constantly evolving environment.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you will accomplish with us
As a Team Leader – Digital Solutions Configuration, you will be at the core of our mission. Here are the main responsibilities:
-
Plan, organize, prioritize, and coordinate digital tool configuration activities based on requests, projects, and deadlines.
-
Assess the complexity of requests to ensure an equitable and efficient distribution of workload.
-
Monitor deliverables, timelines, and the quality of completed configurations.
-
Track performance indicators (KPIs), service levels, and processing timelines.
-
Identify operational issues, escalate risks when necessary, and propose corrective action plans.
-
Ensure that procedures, guides, and tools related to configuration processes are up to date, documented, and accessible.
- Oversee the achievement of the team’s annual objectives.
-
Guide, coach, and engage configuration specialists to maximize their performance and commitment.
-
Provide daily support and constructive feedback, and support skills development.
-
Foster a collaborative, solution-oriented, and quality-driven work environment.
-
Participate in staffing, onboarding, and performance evaluation activities in collaboration with the manager.
-
Act as a link between the team, management, and internal partners.
-
Prepare and lead team meetings, information sessions, and training activities.
-
Collaborate with IT, product, project, and other business teams to ensure alignment and resolve cross-functional issues.
-
Analyze configuration processes and identify opportunities for optimization, automation, and standardization.
-
Support change management and continuous improvement initiatives.
-
Ensure compliance with applicable standards, policies, security, and regulatory requirements.
-
Collaborate in internal or external audits, as needed.
-
Contribute to identifying and mitigating operational risks related to digital tools.
What could accelerate your success in this role
We are looking for someone who:
-
Holds a college diploma (DEC) or a bachelor’s degree in information systems, administration, or another relevant field.
-
Has 5 to 7 years of experience in system or digital tool configuration or in a similar role.
-
Is recognized for their ability to lead, engage, and develop a team.
-
Stands out for strong analytical skills and the ability to solve complex problems.
-
Demonstrates great rigor, excellent organizational skills, and a results-driven approach focused on continuous improvement.
-
Has an intermediate level of proficiency in English, as the person in this role will collaborate regularly with English-speaking internal partners and technical teams, particularly in the context of projects, digital tools, and the resolution of cross-functional issues.
Why you’ll love working with us
-
A work environment where learning and development merge with a collective pursuit of excellence;
-
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
-
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
-
Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
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