quebec province head of customer service Jobs – 297 Openings This Week

Customer service Manager
Newrest —Dorval, QC
- Full-time
- Bilingual
- English
- Bachelor's
Quick apply
Class 1 Local Nights Driver
The Erb Group —Vaudreuil-Dorion, QC
- $27.59 an hour
- Overtime
- Dedicated
- Driving
- Profit sharing
- Disability insurance
Quick apply
Head of Digital Marketing
Techo-Bloc —Saint-Hubert, QC
- Full-time
- Hybrid work
- Marketing
Quick apply
Heavy Duty Mechanic
Enterprise Mobility —Sainte-Thérèse, QC
- $30–$42 an hour
- Full-time
- Automotive diagnostics
- Profit sharing
- Dental care
Field Service Technician
Dyna-Pro Environmental —Quebec Province
- $25–$35 an hour
- Overtime
- Bilingual
- Heavy lifting
- Customer service
- Profit sharing
- Dental care
Quick apply
11d
Head of PMO (Project Management Office)
Belron Canada —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Master's degree
Lead Generator - Office Downtown Montreal
Digitech Payments —Montréal, QC
- $18–$24 an hour
- Full-time
- Sales
- Customer service
- English
- Dental care
- Paid time off
Quick apply
Project Coordinator, Network Optimisation
Belron Canada —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Microsoft Excel
- Management
Sales Advisor
New Look —Kirkland, QC
- Full-time
- Customer service
- No experience needed
Quick apply
Personnel d’entretien / Porter
Students' Society of McGill University —Montréal, QC
- $19.75 an hour
- Part-time
- Carpentry
- Bilingual
- Bar
Quick apply
Représentant(e) ventes Showroom / Showroom Sales Representative
TÉLIO —Montréal, QC
- $45,000–$55,000 a year
- Full-time
- Bilingual
- Sales
- Customer service
- Disability insurance
- Dental care
Quick apply
4d
Line Cook/Sous Chef
Birbante —Montréal, QC
- From $17 an hour
- Part-time
- Cooking
- In-person
- Restaurant experience
- Flexible schedule
Quick apply
8d
LTL Central Canada - Dispatch Float
The Erb Group —Vaudreuil-Dorion, QC
- $23–$26 an hour
- Weekends as needed
- Customer service
- Communication skills
- Profit sharing
- Disability insurance
Quick apply
LTL Central Canada - Dispatcher
The Erb Group —Vaudreuil-Dorion, QC
- Full-time
- Bilingual
- Microsoft Office
- Organizational skills
- Profit sharing
- Disability insurance
Quick apply
12d
Logistics & Warehouse Coordinator
Axsera Inc. —Lachine, QC
- From $57,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- English
- Dental care
- Life insurance
Quick apply
4d
ACTING MANAGER
Bikini Village —Bromont, QC
- Full-time
- Marketing
- Presentation skills
- Flexible schedule
Quick apply
11d
JUNIOR ASSISTANT MANAGER
La Vie en Rose —Saint-Sauveur, QC
- Full-time
- Bilingual
- Team management
- Flexible schedule
Quick apply
10d
KEY HOLDER
La Vie en Rose —Laval, QC
- Full-time
- Bilingual
- Sales
- Flexible schedule
Quick apply
9d
MANAGER
La Vie en Rose —Laval, QC
- Full-time
- Marketing
- Presentation skills
- Flexible schedule
Quick apply
9d
ASSISTANT MANAGER
La Vie en Rose —Saint-Sauveur, QC
- Full-time
- Marketing
- Presentation skills
- Flexible schedule
Quick apply
10d
MANAGER
La Vie en Rose —Saint-Jérôme, QC
- Full-time
- Marketing
- Presentation skills
- Flexible schedule
Quick apply
5d
ASSISTANT MANAGER
La Vie en Rose —Sainte-Foy, QC
- Full-time
- Marketing
- Presentation skills
- Flexible schedule
Quick apply
12d
JUNIOR ASSISTANT MANAGER
Bikini Village —Chicoutimi, QC
- Full-time
- Bilingual
- Team management
- Flexible schedule
Quick apply
JUNIOR ASSISTANT MANAGER
La Vie en Rose —Mont-Tremblant, QC
- Full-time
- Bilingual
- Team management
- Flexible schedule
Quick apply
4d
ASSISTANT MANAGER
La Vie en Rose —Laval, QC
- Full-time
- Marketing
- Presentation skills
- Flexible schedule
Quick apply
9d

I want to receive the latest job alerts for head of customer service in quebec province

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Customer service Manager

Newrest
Dorval, QC

Quick apply

Job details

Permanent | Full-time

Skills

Bilingual
French
Business Management
English
Bachelor's
Business
Negotiation

Full job description

WINFLIGHT & TECHNICAL DATA SHEETS

Create missing technical data sheets
Review and correct existing technical sheets
Create new items in the system
Print technical manuals for each department before the launch of a new cycle
Create and monitor cycle rotation tables by airline
Create “plating guides” and “menus” documents for each airline and each cycle
Create boarding bills and/or ratio tables

QDS (Quality Department System)

Respond to customer complaints and follow up on corrective actions internally
Log customer complaints into Newrest internal Quality Management System (QMS)

COSTINGS / PRICING / BILLING

Costing: Calculate meal costs and set sales prices for client offers
Monitor and update client price lists
Communicate internally all price updates to be applied in Winflight
Create flight templates in WF Flights
Verify prices on the first flights of each cycle

COMMERCIAL REPRESENTATION

Respond to customer requests and coordinate actions with department heads; ensure proper implementation
Receive customers and present new menus in collaboration with the kitchen (presentations)
Act as the local representative for clients and manage day-to-day relationships at the station
Welcome clients during visits and tastings to audit service quality (Chef Tables)

ROLE SUMMARY – COMMERCIAL MANAGER

As Commercial Manager of the subsidiary, you are the main interface between airline customers and internal teams.
You will ensure that all operational information (flight schedules, manuals, menu changes, and any other instructions) is communicated to all key personnel. You will ensure that instructions are clearly understood, implemented, and followed.
You will closely monitor compliance with service delivery standards (flight checks, Chef Tables, etc.).
You will ensure accurate billing and that all items are invoiced at the correct prices.
You will maintain excellent relationships with stakeholders to build strong and long-term operational and commercial partnerships.
You will ensure fluid and centralized communication between clients and internal operations.
You will monitor crew feedback and provide appropriate responses within 24 hours.
You will follow up on corrective actions to ensure proper closure.
You will contribute to business development by building relations with new clients and supporting contract negotiations.
You will ensure the airline quality dashboard is properly maintained.

Bachelor’s degree in Business Administration, Management, or a related field.
Minimum 2 years of experience in commercial or customer services positions
A previous experience on Airlines customer services is appreciated
English and French fluent
Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
Client satisfaction will be your priority
Attention to detail
Focussed on compliance at all time
Well organized, rigorous and methodical yet flexible to adapt to local constraints
Commercial awareness
Hands on personality
Excellent computers skills (Office Suite)

ABOUT NEWREST :

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.

https://www.newrest.eu/

Quick apply

Refine Your Search

head of customer service jobs in quebec province

Customer service Manager

Class 1 Local Nights Driver

Head of Digital Marketing

Heavy Duty Mechanic

Field Service Technician

Head of PMO (Project Management Office)

Lead Generator - Office Downtown Montreal

Project Coordinator, Network Optimisation

Sales Advisor

Personnel d’entretien / Porter

Représentant(e) ventes Showroom / Showroom Sales Representative

Line Cook/Sous Chef

LTL Central Canada - Dispatch Float

LTL Central Canada - Dispatcher

Logistics & Warehouse Coordinator

ACTING MANAGER

JUNIOR ASSISTANT MANAGER

KEY HOLDER

MANAGER

ASSISTANT MANAGER

MANAGER

ASSISTANT MANAGER

JUNIOR ASSISTANT MANAGER

JUNIOR ASSISTANT MANAGER

ASSISTANT MANAGER

I want to receive the latest job alerts for head of customer service in quebec province

Related Searches

Job seeker tools

Employer Tools

Browse

Stay Connected