GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.
At GWLRA Residential, we recognize that what we call assets, our residents call home, so we focus on personal, professional, and responsive service, strong community standards, and well-maintained, efficient buildings. The Senior Property Manager is accountable for the operational and financial performance of two multi-residential communities (approximately 1,000 suites total) and for delivering a best-in-class resident experience every day. This is a visible, on-site leadership role that partners closely with Leasing and Building Operations to drive occupancy, retention, service levels, and cost predictability across both sites.
Portfolio Snapshot
- Portfolio: 2 buildings (~1,000 suites)
- Work arrangement: on-site, Monday to Friday (as required to support operations)
- Scope: resident experience, team leadership, financial performance, leasing partnership, vendor and risk management
RESPONSIBILITIES
Leadership + Resident Experience
- Lead, coach, and develop the on-site team; set clear expectations and hold accountability to service and performance standards.
- Deliver a consistent, best-in-class resident experience through proactive communication, timely resolution, and strong community standards.
- Manage escalations and resident concerns with sound judgement; ensure prompt follow-up and fair, well-documented outcomes.
- Build strong internal partnerships with Leasing and Building Operations to align priorities, improve service levels, and support retention.
Financial Management + Performance Reporting
- Own annual operating budgets and quarterly forecasts for both communities; analyze variances and execute action plans to improve NOI and cost predictability.
- Partner on capital planning: contribute to multi-year capital plans, scope development, and project readiness (turnovers, renovations, major repairs).
Risk, Compliance + Controls
- Ensure strong operational controls: approve invoices, work orders, and purchase orders within authority limits; maintain organized, audit-ready records.
- Ensure compliance with applicable legislation and standards (e.g., Quebec residential tenancy requirements, fire/life safety, CNESST workplace health & safety) and support risk management practices.
- Support incident response and claims management by documenting events, coordinating contractors and restorations, and escalating risks in a timely manner.
Operations, Leasing + Revenue
- Operate both communities in line with GWLRA standards and approved budgets; maintain strong curb appeal, suite readiness, and community standards.
- Lead Building Operations to ensure preventive maintenance programs, inspections, and vendor services are scheduled and completed.
- Manage arrears and collections: monitor delinquencies, drive timely follow-up, and coordinate required notices/escalations in accordance with applicable regulations.
- Support leasing and retention performance: collaborate on traffic-to-lease conversion, move-in readiness, renewals, and resident communications.
- Monitor market conditions and property performance; recommend actions to optimize occupancy, renewal outcomes, and rental revenue.
- Manage key vendor relationships and service contracts; ensure quality, safety, and cost control through performance reviews and issue escalation.
- Prepare concise monthly property reporting (operations, leasing, financials, risks) and participate in portfolio initiatives as required.
QUALIFICATIONS
- 6+ years of progressive experience in multi-residential property management, including leadership of an on-site team and accountability for resident experience.
- Demonstrated experience managing budgets, forecasts, and variance analysis; strong understanding of operating controls (approvals, invoicing, purchasing).
- Experience managing a large-scale community and/or multi-site portfolio and coordinating multiple internal partners and vendors.
- Strong knowledge of residential leasing/collections practices and the ability to manage sensitive issues calmly, professionally, and consistently.
- Hospitality or hotel leadership experience in a service-focused environment is considered an asset.
- Proficiency with Yardi (preferred) or similar property management systems and Microsoft Office (Excel, Word, PowerPoint).
- Excellent communication, organization, and problem-solving skills; able to prioritize effectively in a fast-paced environment.
- Valid driver’s license and reliable vehicle required (travel between two buildings).
- French required; English required for communication with some residents/vendors and corporate partners outside Quebec.
WHAT WE OFFER
- 3 weeks of vacation per year
- 3 paid personal days per year
- Half-day every Friday before a long weekend
- Eligible to participate in our annual performance based bonus program
- A comprehensive health benefits plan that supports you and your family
- Up to $2,000 annual education allowance
- Up to $5,000 annual mental health coverage
- A friendly, welcoming, and supportive culture
- Many social and team events!
Our Business
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.
Our Commitment to Diversity
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
