Field Technician
SUCCESS PROFILE
Position Purpose
The Field Technician contributes to the success of GRL’s operations by maintaining, troubleshooting, repairing, and rebuilding our customers’ operation critical equipment, including off-highway equipment (railcar movers) and industrial Power Transmission Products. The Field Technician will complete a variety of tasks that support the company’s ability to meet its service commitments. The position involves a combination of field and shop work, working effectively with GRL’s service team, customer support, and product specialists across the company.
Core Accountabilities
Field Work:
- Performs preventive maintenance tasks on customer equipment at their field locations.
- Proficiently diagnoses and troubleshoots equipment deficiencies on-site.
- Performs basic and in-depth repairs in the field at customers’ site, professionally organizing tasks with appropriate urgency and safety.
- Most fieldwork will be performed independently, requiring self-motivation and holding performance to a high standard.
Shop Work:
- Completes repairs and overhaul equipment and mechanical products at the Red Deer shop.
- Diagnoses root cause problems and provide detailed repair suggestions.
- Utilizes company resources such as diagnostic software, service trucks and cranes in a safe and proficient manner.
- Supports customers in friendly, polite, and courteous manner.
- Communicates shop status’s regularly to supervisor.
- Shares on-call responsibilities with the other technicians.
Service Support:
- Arrives at customer site or shop ready to complete the task at hand. Reviews the job scope thoroughly, asked questions for clarification, and are properly equipped to complete the job safely and efficiently.
- Seeks assistance when needed, through company and vendor contacts. Taps into people and resources to support success and serve customers in keeping with GRL standards and expectations.
- Abides by all safety protocols and demonstrates commitment to GRL’s safety culture.
- Continuously looks for and suggests improvements to assigned supervisor.
Location and Travel
- Based out of the Red Deer office
- Starting in the shop your schedule will be Monday to Friday 8:00am to 4:30pm with the possibility of working 4 day-10hr shifts.
- Field shop work; field work is typically one-two weeks per month and typically carries overtime hours which may extend into the weekend.
Key Relationships and Interactions
- Reports to the Service Manager
- Key Collaborations: Service Department, Product Specialist, Inside Sales, Alberta Provincial Administrator
- Key external interactions: customers, prospective customers
Success Measures
Resource Utilization: Evidence of confidence in working on GRL equipment; uses the resources available to properly and effectively diagnose, troubleshoot, repair, overhaul and maintain the equipment.
Service Orientation: Builds customer confidence, ensures commitments to customers are met, clearly communicates requirements internally; continuously searches for ways to improve customer service.
Customer Satisfaction: Feedback from customers, vendors, and staff is positive and complimentary. Demonstrated pride in workmanship, understands the value provided to customers and thrives on the challenge of the role.
Teamwork – contributes to the well being of the team by assisting others when needed and offering constructive suggestions for more efficiently managing workflow and enhancing communication in the workplace.
The Person
The ideal candidate will bring the following:
- Minimum one year experience working as a Red Seal ticketed HD technician, with customer facing work experience
- A Class 5 Driver’s License with clean driver’s abstract; demonstrated experience driving a service truck.
- Proven ability to keep an organized and tidy work space/service truck.
- Through voice, email, and instant messages, communicates clearly and professionally to customers and internal staff.
- Proactive and solution oriented, working with others to solve technical issues, willing to help out where needed
- Fluency in the use of IT tools, such as: apps, forms, diagnostic software, and business software (email).
- A “can-do” attitude and ability to work independently and as part of a team
- Willing and able to travel to field locations and work away from home for several days at a time.
Job Type: Full-time
Pay: $30.00-$48.00 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Red Deer, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally permitted to work in Canada ?
Experience:
- Heavy Duty Mechanic: 1 year (preferred)
Licence/Certification:
- Red Seal (preferred)
- Journeyman (preferred)
- Alberta Drivers Licence (required)
Work Location: On the road
