red deer county, ab guest service agent Jobs – 16 Openings This Week

Front Desk Agent
Mountaineer Lodge —Alberta
- $19–$21 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel
- Dental care
Quick apply
3d
Guest Service Agent
Sandman Hotel Group —Red Deer, AB
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
4d
Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Red Deer, AB
- $19.35 an hour
- Overtime
- Remote
Quick apply
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Alberta
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Specialist, Global Sales Support
CMH Heli-Skiing —Alberta
- Weekends as needed
- Microsoft Office
- Administrative experience
- Travel
- Dental care
Relief Night Audit (Relocate to Lake Louise, AB)
Post Hotel & Spa —Alberta
- $18–$21 an hour
- Full-time
- Microsoft Excel
- Windows
- Hotel
- Store discount
Quick apply
4d
Shuttle Driver/Bellperson (relocate to Field, BC)
Canadian Rocky Mountain Resorts —Alberta
- From $18.50 an hour
- Weekends as needed
- Customer service
- Hotel
- Driving
- Store discount
- Flexible schedule
Quick apply
8d
Westerner Days - Ticketing & Scanning Supervisor
Westerner Park —Red Deer, AB
- $17 an hour
- Temporary
- Customer service
- High school diploma or GED
- Supervising experience
Quick apply
Front Desk Agent
Ronald McDonald House® Alberta —Red Deer, AB
- Immediate opening
- Databases
- Administrative experience
- High school diploma or GED
- Designated paid holidays
- Employee assistance program
Quick apply
front desk agent
Microtel Inn & Suites by Wyndham Blackfalds —Blackfalds, AB
- $16–$20 an hour
- Weekends as needed
- English
- Hotel
- Flexible schedule
Front Desk Agent (Full-Time or Part Time)
Microtel By Wyndham Blackfalds —Blackfalds, AB
- $16–$20 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
- Flexible schedule
Quick apply
Front Desk Agent
Best Western Plus Lacombe Inn & Suites —Lacombe, AB
- $16–$17 an hour
- Weekends as needed
- Customer service
- English
- Microsoft Office
Front Desk Agent/Night Auditor
Best Western Plus Lacombe —Lacombe, AB
- $16.00–$17.50 an hour
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
- Vision care
Quick apply

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Front Desk Agent
Mountaineer Lodge —Alberta
Ability to learn and adhere to proper credit, check cashing, and cash handling policies. Willing and able to live and work in a small community.
$19–$21 an hour
Quick apply
3d
Guest Service Agent
Sandman Hotel Group —Red Deer, AB
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred. Respond to telephone, e-mail, and in-person inquiries…
Quick apply
4d

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Their main objective will be to ensure a seamless booking experience for customers by accurately processing their reservations, addressing inquiries, and…
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Front Desk Agent

Mountaineer Lodge
Alberta

Quick apply

Job details

Permanent | Seasonal | Full-time
3 days ago

Benefits

Extended health care
Dental care
Company events
On-site parking

Skills

Hospitality
Computer operation
Customer service
High school diploma or GED
Math
Front desk
Clerical experience
Guest services
Communication skills
Hotel experience

Full job description

Must have legal work status in Canada. No LMIA available
housing available
health benefits
staff events and activities
summer bonus

The Mountaineer Lodge offer a friendly professional workplace with opportunity to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests.

For more information about our property, location and staff accommodation, please visit us at www.mountaineerlodge.jobs

Position Overview:

You will represent the hotel to the guest throughout their stay. This will include working with all hotel personnel to help ensure every guest experiences personalized customer care. Your attention to detail, strong communication skills, and ability to handle inquiries and requests will contribute to the overall positive guest experience.

Key Responsibilities:

Guest Check-in and Check out.

Greet guests warmly upon their arrival and ensure a smooth and efficient check-in process.
Knows room locations, types of rooms available, and room rates.
Process guest check-outs accurately, making sure all charges are correct, and provide assistance as needed.

Reservations

Takes same day reservations, future reservations and cancellations through phone, in person and online.
Maintains an inventory of vacancies, reservations and room assignments.
Ensure accuracy of guest information, preferences, and special requests in the reservation system

Guest Services/Promotions

Uses persuasive selling techniques to sell rooms and to promote other amenities and services of the hotel.
Maintains customers’ privacy.
Maintains a high level of professional interactions, appearance and demeanour.
Assist guests with local area information, directions, and recommendations for dining, entertainment, and attractions.

Front Desk Operations/Administration

Keep a neat and clean work area.
Communicate key information to relevant departments.
Process guest payments accurately
Handle guest complaints and ensure appropriate resolution. Escalate as needed.

Collaboration /teamwork

Reports any unusual occurrences or requests to the manager or assistant manager.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance division
Manages and resolves all guest complaints in a professional and courteous manner.

Security and Safety

Follow all hotel guidelines for safety and security of guests and staff
Monitor the lobby area to maintain a safe and welcoming environment for guests and employees.

Qualifications and Skills:

High school diploma or equivalent preferred.
Previous hotel-related experience preferred.
Ability to communicate with public, hotel staff, and management in a professional manner.
Ability to learn and adhere to proper credit, check cashing, and cash handling policies

and procedures. Able to properly secure guest information.

Ability to learn safety, emergency, and accident prevention policies and procedures.
Willing to work a flexible schedule, including weekends and holidays.
A team player willing to help colleagues in other departments when needed
Reliable and punctual
Willing and able to live and work in a small community.

Working Conditions:

Standing and your feet 4- 8 hours per day,
Sometimes dealing with difficult customers and unexpected interactions
Fast pace high stress environment sometimes
Shift work, evenings, and weekends etc.

Pay: $19.00-$21.00 per hour

Benefits:

Company events
Dental care
Extended health care
On-site parking

Flexible language requirement:

French not required

Application question(s):

Are you willing to relocate to Lake Louise, AB?
Are you willing to live in shared staff housing?

Experience:

Hotel Front Desk: 1 year (preferred)
customer service: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

guest service agent jobs in red deer county, ab

Front Desk Agent

Guest Service Agent

Contact Centre Service Agent (BC/AB - Remote)

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Specialist, Global Sales Support

Relief Night Audit (Relocate to Lake Louise, AB)

Shuttle Driver/Bellperson (relocate to Field, BC)

Westerner Days - Ticketing & Scanning Supervisor

Front Desk Agent

front desk agent

Front Desk Agent (Full-Time or Part Time)

Front Desk Agent

Front Desk Agent/Night Auditor

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