Operations Manager - Residential and Commercial Garage Door Installation
Harbour Door Services has been serving Victoria and the surrounding area since 1986, providing sales and service of overhead doors, electric door operators and residential and commercial gate systems.
Our track record of success attracted the attention of Dakwakada Capital Investments (DCI), which purchased Harbour Door Services in 2022, further strengthening its presence in the overhead door sector, which includes overhead door companies in Kelowna, BC and Whitehorse, Yukon. DCI is a privately owned investment firm in Whitehorse, Yukon that owns and operates a portfolio of business assets for the Champagne and Aishihik First Nations (CAFN).
Position Summary
The Operations Manager is responsible for the planning, coordination, and execution of all operational activities at Harbour Door Services, including installation, service, scheduling, purchasing, and health & safety. Reporting to the Branch Manager, this role ensures that all work is completed safely, efficiently, and to a high standard of quality, while supporting the successful delivery of projects and service commitments. The Operations Manager plays a critical role in translating sales into execution, ensuring a consistent and high-quality customer experience. The Operations Manager is responsible for ensuring that all work is executed safely, efficiently, and to a high standard, supporting the overall success and reputation of Harbour Door Services.
Responsibilities
Operations Leadership & Execution
- Lead all operational activities including installation, service and maintenance, and project execution
- Ensure work is completed safely, efficiently, and in accordance with company standards
Scheduling & Resource Management
- Oversee scheduling of installation and service work
- Allocate labour, equipment, and resources to meet project timelines and customer expectations
- Monitor workflow and adjust priorities as required
Project & Service Delivery
- Ensure smooth execution of projects from handoff through completion
- Work closely with Sales and Estimating to ensure clarity of scope and requirements
- Monitor project progress, quality, and timelines
- Resolve operational issues and escalate where required
Team Leadership & Development
- Lead and manage operational team members including Project Manager, Sales & Service Coordinators, Installers/Technicians, and Warehouse Coordinator
- Provide coaching, direction, and performance management
- Support training and development of technical staff
Purchasing & Inventory Coordination
- Oversee purchasing of materials, equipment, and supplies
- Ensure materials are available to support scheduled work
- Work with suppliers to manage lead times and costs
Health, Safety & Compliance
- Lead and enforce health and safety practices across all operations
- Ensure compliance with applicable regulations and company policies
- Promote a strong safety culture across the team
Quality & Customer Experience
- Ensure high standards of workmanship and quality control
- Address and resolve service issues and customer concerns
- Support a positive customer experience through effective execution
Cross-Functional Coordination
- Work closely with the Branch Manager and Sales team to align sales commitments with operational capacity
- Provide input on scheduling, feasibility, and execution planning
Qualifications & Experience
- 5–10 years of experience in construction, service, or installation-based operations
- Experience managing teams in a field or shop environment
- Strong understanding of scheduling, project coordination, and service delivery
- Experience in overhead doors, construction, or related trades is an asset
- Knowledge of health and safety practices and requirements
Key Competencies
- Operational leadership and execution
- Planning and organization
- Team leadership and development
- Problem-solving and decision-making
- Quality and customer focus
- Safety leadership
Working Conditions
- Based primarily in our Victoria, BC office, with regular visits to customers and job sites.
- Standard workweek Monday–Friday, with occasional overtime or evening work to meet deadlines or site schedules.
- Combination of office and field work, with frequent communication with customers, vendors, and installation teams.
- Must adhere to all company and site-specific safety procedures.
As a 100% First Nations-owned business, we strongly encourage submissions from qualified First Nation, Metis and Inuit Peoples.
While we thank and appreciate all applicants, only those selected for an interview will be contacted.
No phone calls or agencies, please.
Job Type: Full-time
Pay: $75,000.00-$90,000.00 per year
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
