Position Number: 50000942 / P4776
Department: Exams Administration
Grade: GR09
Campus: Sir George Williams (Downtown)
Salary: $35.07 - $42.18 per hour
Union/Association/HR Policy: CUSSU
Posting deadline: July 31, 2026
Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.
Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
SCOPE
Reporting to the Manager, Course Registration, Examinations & Academic Scheduling, the incumbent is responsible for coordinating all university examination-related activities to ensure efficient and effective operation of examinations and for providing backup support for the academic scheduling portion of the examinations office.
PRIMARY RESPONSIBILITIES
• Provide support to students, departments and faculty members and respond promptly, accurately to inquiries related to examinations.
• Coordinate the temporary exams office independently during the examination periods, handle unforeseen situations and make necessary adjustments to planned exams when unexpected conditions arise.
• Oversee invigilators and casual exam assistants. Provide support to instructors, students and other staff as well as resolve any conflicts related to examinations.
• Independently handle sensitive and emergency situations that arise with the aim to de-escalate and diffuse situations. This often includes being first to arrive at an emergency or medical situation during an examination and deciding when there is a need to call security or an ambulance and providing support to students in situations of extreme stress.
• Assist in the preparation and publication of the examination schedules.
• Verify final exams submitted by instructors for accuracy and coordinate with faculty, departments to obtain required exam corrections. Coordinate with Dprint and Distribution services for secure printing of exams. Responsible for quality control of exams printed by Dprint.
• Interview, hire, provide training and supervise part-time invigilators, and casual support staff to ensure that academic regulations are upheld.
• Review and approve student requests for DEF or MED notations or supplemental and replacement examinations; schedule and administer these examinations. Follow standardized procedures policy when assessing student requests while exercising judgement depending on the student’s academic or extenuating situation.
QUALIFICATIONS
• Diploma of Collegial Studies (two-year pre-university DEC) and two to four years of relevant work experience.
• Good knowledge (Level 4) of spoken and written English in order draft correspondence and communicate effectively with students, staff and faculty; basic knowledge (Level 3) of spoken French. Written French is an asset.
• Good knowledge (intermediate level of Word and Excel.
• Keen attention to details.
• Ability to work well under pressure and stressful situations during peak periods.
• Excellent interpersonal and communication skills, with the ability to deal sensitively with students and faculty.
• Excellent organizational skills with ability to multi-task in order to effectively organize work and set work priorities in a high-volume environment under time constraints.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.
• Ability to work outside normal operating hours during exams periods.
• Knowledge of the Student Information System (SIS) is an asset.
• Knowledge of Concordia University academic rules and regulations is an asset.
• Approachability (is sensitive and patient with others) and composure (is a calming influence in a difficult situation) are desirable qualities.
• Knowledge of additional languages is an asset.
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [email protected]
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.
