A role where strategy, team leadership, and client experience come together !
As IT Director, you will hold a key strategic and operational role where leadership, vision, and close collaboration with field teams are essential. You will be responsible for mobilizing technical teams toward excellence while remaining actively involved in operations and the evolution of services.
Working closely with the President and the executive committee, you will contribute to defining and evolving the company’s technological vision, ensuring the performance and quality of managed services (MSP), while supporting Kezber’s long term growth and ambitions.
This position is intended for a leader with strong technical expertise, an excellent understanding of business challenges, and a human centered leadership approach. Someone capable of driving ideas forward, guiding teams with credibility, and thriving in an environment where strategy and execution come together every day.
As a key member of the executive committee, the IT Director plays a central role in the company’s technological evolution and operational performance. Responsible for IT operations and service excellence, this individual actively contributes to Kezber’s strategic direction while ensuring strong leadership and team mobilization across operations.
This role combines strategic vision, governance, people leadership, and hands on operational expertise within a fast evolving MSP environment where collaboration, innovation, and execution quality are essential.
Strategic Leadership and Technology Governance
Directly oversee managers responsible for Customer Support, Infrastructure, Security, and IT Projects.
IT Operations Management in an MSP Environment
Ensure the performance and reliability of IT operations including availability, security, client satisfaction, and profitability.
Manage operational and financial performance indicators (KPIs, margins, profitability, team capacity, SLA compliance) to support healthy and controlled operational growth.
Security, Compliance, and Continuous Improvement
Innovation and Practice Development
We are seeking a strategic and inspiring leader with the following qualifications and skills.
Technical Skills :
Experience with MSP platforms including RMM, PSA tools such as ConnectWise, N Able, and Autotask, as well as monitoring solutions.
Personal Qualities :
Experience and Qualifications :
University degree in computer science, software engineering, business administration, or a related field.
At Kezber, we believe performance comes through fulfillment. That is why we provide working conditions that support both professional growth and personal well being.
Professional Development:
Quality of Work Life :
Competitive Benefits :
Joining Kezber means becoming part of a company that has been firmly established for nearly 30 years and recognized for its expertise, rigor, and human approach. Here, ideas are heard, initiatives are valued, and leaders have real influence.
In this strategic role, you will work closely with leadership, contribute to the evolution of services, and actively participate in decisions that shape the company’s future. You will have the opportunity to build trusted relationships with major clients, mobilize a committed team, and make a tangible impact on the growth and evolution of Kezber.
Ready to take on a meaningful and stimulating challenge in an environment where people move forward together? We are waiting for you.
