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Contact Center Agent - REMOTE

SureHire
Edmonton, AB

Apply Now

Job details

Full-time
6 days ago

Skills

Microsoft Word
Microsoft Excel
Customer service
Call center
High school diploma or GED
Phone etiquette
Communication skills
Time management

Full job description

SureHire Occupational Health Testing

Edmonton, Alberta, Canada

6 days ago

Urgent

Job Title: Contact Centre Agent
Location(s): Remote - SureHire Corporate Office
Status: Full-time ; Hourly
Reports to: Manager, Contact Centre

Job Purpose:

To ensure quality services and accuracy in booking occupational testing across Canada and the US when necessary and perform basic account creation and maintenance in order to provide first-call resolution.

Working Conditions:

Hours: 8-hour shifts with a half-hour break, ranging between operating hours of 5:00 am - 6:00 pm
- Part-time shifts may vary
Travel: No travel required
Hazards: N/A
Safety Sensitive: No
Physical Environment: Work from Home - Office setting
Dress Code: Business Casual

Job Summary & Duties:

Receive Inbound Calls:
- Transfer calls, place caller on hold, forward calls to the appropriate people, and forward calls to voicemail
- Manage, resolve, or escalate issues and provide customers with product/service information
Book Appointments, Review Calendars:
- Book appointments in various locations in the SureLink calendar
- Quality control – Double check recruiters, companies, and job numbers
- Book Onsite and Afterhours appointments
- Conduct Management ID
Coordinate Third-Party Appointments:
- Book appointments across Canada at independent clinics
- Communicate with clinics to ensure they have the time and necessary equipment to perform the testing
- Communicate with recruiters to confirm the details of appointments
- Send the appropriate authorization forms via email/fax to the sites
Reply to Online Appointment Requests:
- Book appointments at appropriate locations
- Email/Call companies to inform them of the appointment details
Answer All LiveChat or Text Messages or Direct Them to the Appropriate Contact:
Respond to Contact Us Forms Submitted in Relation to Customer Service and Appointment Bookings:
Account Set-Up and Maintenance:
- Perform basic account set up for Private companies who require results
- Submit requests on behalf of private clients who require full-service accounts
- Provide assistance to and troubleshoot with clients on SureLink functions
Take Payment Info and Process Transactions:
General Projects and Administrative Tasks:
- Complete tasks assigned by Manager and other departments

Job Specifications:

Education:

High school diploma

Experience:

Customer service and/or call center experience considered an asset

Formal Training/Certifications/Licenses:

Required Competencies/Knowledge/Skills/Abilities:

General computer skills: Microsoft Word and Excel
Excellent time management skills
Strong interpersonal skills
Ability to problem solve and effectively deal with difficult people
Ability to establish and maintain effective relationships with companies and collection sites
Ability to multi-task: coordinating several appointments, phone calls, and tasks
Strong phone etiquette
Strong communication and listening skills
Call Centre/Customer Service Experience is an asset

Characteristics:

Professional demeanor
Positive attitude with a commitment to continuous learning and improving work processes
Effective team player

Job Overview

Date Posted 6 days ago

Closing Date 17-06-2026

Location Edmonton, Alberta

Role Contact Center Agent - REMOTE

Employment Full Time

Job Skills

Company Name:

SureHire Occupational Health Testing

Primary Industry:

Occupational Health Testing

Company Size:

1 - 115

Founded In:

2004

Phone:

866-944-4473

Location:

Edmonton, Alberta

https://www.surehire.com

Apply Now

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