Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail. Leads daily operations for specialty pharmacy support functions including intake, benefits investigations, prior authorization follow‑ups, financial assistance coordination, and refill/order management. Supervises people by assigning work, coaching, approving time, documenting performance, and reinforcing unit policies and procedures. Monitors KPIs (turnaround time, first‑pass claim rate, call handling, dispensing accuracy, shipment timeliness, inventory variances), removes blockers, and escalates exceptions or cross‑team trade‑offs per guidelines. Coordinates workflows with pharmacists, prescribers, payers, distribution, and customer service to ensure compliant, on‑time fulfillment and cold‑chain integrity. Implements SOPs, work instructions, and quality checks; maintains audit‑ready documentation to support accreditation, privacy, safety, and quality standards. Improves processes and tools by capturing lessons learned, updating checklists and training aids with approval, and validating small changes using simple metrics. Oversees specialty inventory control and reconciliation, including temperature‑sensitive and controlled items; supports cycle counts and discrepancy resolution.
Bachelor's degree in healthcare administration, pharmacy operations, business, or a related field, or equivalent experience required. 3+ years of experience in pharmacy operations or specialty pharmacy, or a related field required. Less than 2 years of experience in a management capacity preferred. Certification in professional project management, pharmacist or pharmacy technician registration or licensure, or equivalent preferred.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
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Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
$55,002 CAD - 109,901 CAD
This posting is intended to fill an existing vacancy for our Pharmacy Operations Team Lead role.
Affiliated Companies: Innomar Strategies
