ABOUT DIG PIG PRODUCTS INC.
Dig Pig Products Inc. is the world leader in water and vacuum accessories and the premium brand within the hydrovac industry. Built around innovation, quality, and performance, Dig Pig Products is continuously developing industry-leading products designed for the demanding needs of hydrovac, water, vacuum, and industrial professionals.Our continued growth is driven by leading innovation, premium products, and top-notch service and customer support. We work closely with our growing dealer network and industry partners to provide exceptional support and build long-term relationships.We are a fast-paced, innovative, and team-oriented company that values professionalism, accountability, strong communication, attention to detail, and people who are willing to learn, adapt, and grow with our organization.
ABOUT THE POSITION
Dig Pig Products Inc. is seeking a highly organized, professional, and customer-focused Customer Service & Onboarding Specialist to support our growing dealer network.This individual will play an important role in onboarding new dealers, supporting existing dealer relationships, managing follow-ups, and providing a high level of customer service.This position requires someone who takes ownership of their responsibilities, communicates professionally, stays organized, and follows tasks through to completion.
KEY RESPONSIBILITIES
- Manage new dealer onboarding from initial setup through completion
- Coordinate dealer documentation, account setup, training requirements, and internal processes
- Provide professional, timely, and solution-focused customer service
- Develop and maintain strong relationships with dealers and customers
- Serve as an important point of contact for dealer questions and support
- Use CRM software to document customer interactions, activities, and follow-ups
- Maintain accurate and organized dealer and customer records
- Work with QuickBooks Enterprise and inventory management systems
- Coordinate with sales, accounting, shipping, production, inventory, and other departments
- Manage multiple dealer accounts, requests, and priorities simultaneously
- Maintain consistent follow-up and ensure outstanding items are completed
- Handle high volumes of dealer and customer requests during busy periods
- Consistently meet deadlines while maintaining accuracy and professionalism
- Assist in resolving customer concerns efficiently and professionally
QUALIFICATIONS & SKILLS
- Exceptional organization and time-management skills
- Excellent verbal and written communication skills
- Strong customer service and relationship-building abilities
- Exceptional follow-up and attention to detailProfessional telephone and email communication skills
- Ability to prioritize and manage multiple responsibilities
- Ability to work effectively under pressure and consistently meet deadlines
- Comfortable working in a high-volume, fast-paced environment
- Experience using CRM software is an assetExperience with QuickBooks Enterprise is a strong asset
- Experience with inventory management systems is an asset
- Strong computer and administrative skills
- Ability to work independently while contributing to a team-oriented environment
- Professional, positive, and solution-focused approach to customer interactions
- AFTER-HOURS AVAILABILITY - The successful candidate must be willing and available to respond to occasional after-hours dealer and customer calls when required.
Pay: $22.00-$28.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Dental care
- On-site parking
Work Location: In person
