Overview
Animal Hospital of Milton in Milton, Ontario is seeking a seeking a friendly, energetic, and compassionate Customer Service Representative/Veterinary Assistant to join our amazing team. This is a current vacancy for a full-time seasonal support team member
If you love cats and dogs and enjoy helping people – search no further!
Our ideal candidate is a team player with excellent communication skills, who is detail oriented and thrives in a fast-paced environment while connecting with our team and clients through their love of pets.
The Veterinary Assistant & CSR is responsible for ensuring the quality of care and service provided to the pets and the people we care for is impeccable. Through helping to foster a patient focused service model, participating in a supportive work environment, and by communicating openly with the medical team, this position supports the growth and vision of the practice.
We work collaboratively, so it’s important that we identify someone with a cheerful and amiable disposition that shares our enthusiasm for convivial teamwork. We believe in work-life balance, laughter and fun while doing the dedicated work that we do. If you are looking for a progressive environment where each individual is heard, and recognized for their unique contributions, we'd love to talk.
Job Duties:
Client Experience
- Provides exceptional client service and builds relationships with clients through service, respect, and professionalism.
- Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns.
- Supports healthcare recommendations and helps educate clients on care or products that would enrich the life of their pet.
- Routinely contributes to the cleanliness and organization of the practice, to ensure all guests leave with a lasting positive impression of the hospital.
Patient Experience
- Focusses on the well-being and comfort of the patient while following best medicine and patient experience principles.
- Greets, handles, and treats pets with kindness, compassion, patience and skill using Fear Free techniques. Nurtures an environment that makes them feel safe and secure.
- Advocates for the patient. Helps provide an organized and calm procedural and patient flow throughout medical and treatment areas.
Culture Champion & Communication
- Contributes to a positive, healthy culture.
- Uses a collaborative approach, assumes positive intent, and fosters open, proactive, and cooperative relationships.
- Contributes, supports, and implements new ideas and positive changes for themselves, the team, and the hospital.
- Follows progressive patient care standards while supporting a positive work environment.
- Supports and participates in all voluntary and mandatory accreditations/regulations and training. This includes AAHA, Fear Free, Hands Free Radiation, Great Places to Work, Employment Standards, CVO, AAHA, WHMIS, OHS, etc.
Technical Applications & Role Awareness
- Efficiently, accurately, and safely performs animal handling and husbandry duties. Ensures hospitalized patients are comfortable, clean, exercised, and fed according to instructions.
- Frequently monitors all in-hospital patients and correctly records information relating to feeding schedules, appearance, or behavior. Immediately reports any changes to the correct person.
- Provides direct assistance to Technicians and general assistance throughout hospital with appointments, treatments, procedures, and surgeries.
- Reconciles and unpacks orders. Puts items away in correct locations.
- Is careful with in-clinic food and supplies to avoid wastage. Notifies medical team when patient feeding or treatment plan isn’t being successful (eg. if patient won’t eat don’t keep opening cans of food).
- Assists in keeping medical and diagnostic equipment maintained and in proper and safe working condition. Identifies and reports equipment and facility needs to PM.
- Understands and follows best medicine, hospital initiatives, SOPs, and programs.
Receptionist Duties
- Welcomes and supports clients and pets, adapting responses to reflect the situation.
- Efficiently and accurately performs clerical and reception duties, client and in-patient intake and discharge duties, schedules appointments, answers questions, and maintains front office and exam room flow.
- Acts as the liaison between clients and medical team and relays all necessary information timely and correctly. Identifies and addresses any issues.
- Sends client communications such as welcome letters, sympathy cards, and newsletters in accordance with clinic protocols & approved timelines.
- Correctly enters client and patient information into PIMS and confirms it’s up-to-date at every visit.
- Tracks new clients/patients, frequency of visits, and meets predetermined goals for appointment and surgery fill rates.
- Assists in monitoring inventory of office supplies, prescription food and retail times that adheres to PMs guidelines. Makes efficient use of drugs and supplies.
- Identifies questionable or missed fees and ensures that owners meet all financial obligations. Accurately performs daily invoicing, cash management and reconciliation.
- Is able to diffuse client conflict in a professional, hospitable and tactful manner. Escalates/refers when appropriate to Team Leader or Practice Manager.
Qualifications:
- Experience in the Veterinary industry preferred
- Knowledge of Avimark
- Strong communication and interpersonal skills required
- Multi-tasking and organizational skills
- Ability to plan and prioritize
- A kind, compassionate, and responsible disposition
- Problem solving skills with the ability to adapt, be creative, and offer quick and effective solutions
- Ability to work in teams and thrive in a fast-paced environment
- Proven ability to build and nurture relationships at all levels
- An approach that is progressive, strategic, humble, and achievement oriented
- A love for animals!
Total Compensation
We value our team members, and prove it by supporting your personal, financial, and professional growth through:
- A Wage Rate Commensurate with Skillset & Experience: $18/hr - $20.00/hr
- A comprehensive Health Benefits package (100% of Medical, Dental, & Vision premiums paid by P3), effective following successful completion of 3-month probationary period
- Enhanced Mental Health Practitioner Coverage ($2000 of annual coverage per plan member for Psychologist, Mental Health Therapist, Counsellor, Social Worker, Psychotherapist)
- Professional Services coverage (chiropractor, massage therapist, physiotherapist, acupuncturist and more)
- P3 Pawsitive Health & Lifestyle Spending Accounts
- RRSP Matching
- Employee & Family Assistance Program
- Paid Vacation Time
- Paid Personal Emergency Days
- Generous Veterinary Discounts
- Uniform Allowance
- Additional Employee Perks
- Continuing Education Support
Visit our website at: www.animalhospitalofmilton.com
Artificial intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.
We are an equal opportunity employer and are committed to providing a respectful, inclusive, and diverse workplace. If accommodation is needed, please contact [email protected]
Pay: $19.00-$22.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
Application question(s):
- Do you have veterinary clinic experience
Work Location: In person
