À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Disability Case Manager (CM2) - TELUS Health
Absence and Disability Management
TELUS Health's Absence and Disability Management business helps employers achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management, and effective return-to-work support for a variety of employee health risks or conditions, whether related to physical, mental, social, or workplace health. Through our leave administration services, TELUS Health provides clients with improved leave compliance to federal, state, and municipal regulations as well as company-specific policies.
As a leader in absence and disability management, TELUS Health offers end-to-end administrative case management services and specialized support to help employees navigate the complexities of the health care system and remove barriers for returning to work. Our industry-leading technology and highly skilled case management expertise strengthen businesses by supporting employees effectively.
Summary
Our Disability Case Managers are responsible for assisting employees on behalf of their employer when the employee is off work or at risk of being off work for health reasons. They assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies that address those identified barriers and support employees' return to work or an appropriate alternative plan.
Disability Case Managers work with a talented and collaborative group of professionals in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management. We offer:
Remote / work-from-home arrangements and flexible hours
A competitive compensation package including a flexible benefits plan comprised of medical, dental, and various retirement savings programs
Access to innovative and high-quality well-being support and resources
Responsibilities
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Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes
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Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee
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Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.
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Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary
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Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning
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Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition
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Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders
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Attend Case Management and Disability Management department team meetings
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Other projects and tasks as assigned
Qualifications and Skills
Core Qualifications:
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2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education
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Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset
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Registration or professional status within the disability management or professional health sector would be an asset
Required Skills:
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Strong communication skills with exceptional customer service focus
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Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
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Detail oriented focus with ability to work independently in fast paced environment
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Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations
Salary Range: $70,000 - $90,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS Health offers rewarding benefits, which may vary per job function, such as:
Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
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Flexibility to work in-office, virtually or a combination of both
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Generous company matched pension
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Opportunity to give back to communities in which we work, live and serve
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Career growth and learning & development opportunities to develop your skills
Join TELUS Health and be part of a team that's improving health outcomes and supporting employers and employees across North America. Our absence management solutions have been proven to reduce the duration of absences, improve organizational performance, and support employee well-being.
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À propos de nous
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
La santé et la sécurité de notre équipe, de nos clients et des communautés que nous desservons sont primordiales pour TELUS. Par conséquent, nous exigeons que toute personne qui se joint à nos Cliniques TELUS Santé soit complètement vaccinée contre la COVID-19.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
