We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
As a member of the Personal and Business Banking team, you'll help deliver fast, consistent, and effective support experiences for our clients across digital and assisted channels. As the Senior Director, Product Owner, Client Servicing Journeys, you'll set the vision, goals, and roadmap for the Client Servicing Journeys Squad, focusing on digital-first support, self-serve resolution, and continuous improvement of client servicing journeys. You'll manage complex squad backlogs, translate client and business needs into actionable user stories, and lead strategic release planning for enhancements across our service channels. You'll work closely with cross-functional teams and business stakeholders to ensure alignment with our purpose and deliver meaningful outcomes for clients and the business. You'll operate in a larger squad with broad, complex missions and significant business impact, influencing product direction beyond your immediate team.
At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Strategic vision & leadership – Set and champion the squad’s vision and goals for delivering fast, consistent, and effective support experiences across digital and assisted channels.
Product roadmap development – Develop and communicate a strategic product roadmap for client servicing journeys, focusing on digital-first support and self-serve resolution.
Backlog & requirement management – Build, prioritize, and manage complex squad backlogs, translating client and business needs into actionable user stories and requirements.
Release planning & delivery – Lead strategic release and delivery planning for enhancements across digital and contact service channels, evaluating outcomes against key performance indicators.
Risk & compliance management – Anticipate, navigate, and resolve risks, dependencies, and issues across squads and business units, ensuring adherence to delivery frameworks, guardrails, and compliance standards.
Stakeholder collaboration – Coordinate and build strategic relationships across crews, squads, and business units to resolve dependencies and drive outcomes.
Thought leadership & mentorship – Provide thought leadership and mentorship to other Product Owners, championing best practices and continuous improvement initiatives.
You possess advanced communication and strategic leadership skills . You bring deep domain expertise , strong analytical and problem-solving abilities, and experience delivering strategic product solutions.
You influence without authority. You build strategic relationships and are comfortable navigating shifting priorities and uncertain environments. Knowledge of Day-to-Day Banking products and money movement is an asset.
You act like an owner. You thrive when empowered to take initiative, go above and beyond, and deliver results.
You give meaning to data. You enjoy investigating complex problems and making sense of information, communicating detailed insights in a meaningful way.
You put our clients first. You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.
You're motivated by collective success. You know that teamwork can transform a good idea into a great one, and that an inclusive team brings a vision to life.
You look beyond the moment. You recognize your impact today and tomorrow, and seek new opportunities to define what's possible.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
