Senior Manager, Events and Catering
Reports To: General Manager
The Director, Events & Catering is responsible for the strategic leadership, planning, and execution of hospitality programs, including Conferences Centre, Premium Dining, and Concierge Services. This role oversees a growing, multi-functional team and is accountable for building scalable processes, strengthening operational efficiency, and delivering exceptional guest and client experiences across all hospitality touchpoints.
As the department continues to evolve in a high-growth environment, the Director must be a strong and adaptable people leader who can develop talent, expand team capabilities, and continuously assess operational needs to support changing client expectations and business priorities The Director serves as the primary liaison between clients, premium dining operations, internal department leaders, and corporate support teams to ensure seamless communication, alignment, and execution of all hospitality initiatives, signature events, and special projects. This role is also responsible for developing structured planning processes, implementing performance tracking and forecasting tools, and ensuring compliance with all company, client, legal, and regulatory requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Leadership & Program Planning Build and maintain strong relationships with clients and internal stakeholders, ensuring alignment with evolving business objectives and hospitality goals. Lead strategic planning initiatives for conferences centre, premium dining experiences, and concierge services. Develop scalable processes, forecasting tools, workback schedules, and performance metrics to support operational growth and efficiency. Continuously evaluate departmental structure, staffing, and workflows to meet changing client needs and operational demands. Partner closely with department heads and operational leaders to ensure seamless collaboration and execution across all hospitality functions. Identify opportunities to enhance guest experiences, operational effectiveness, and service delivery through innovation and continuous improvement. Stay informed on industry trends and hospitality best practices to support ongoing program development.
Event Management & Execution Oversee the planning and execution of large-scale, high-profile events and hospitality programs. Ensure exceptional service delivery across events, premium dining, and concierge operations. Lead event logistics, booking oversight, and operational coordination to create seamless guest experiences. Utilize EMS, Social Tables, and similar event management platforms to support planning, communication, and execution. Collaborate with culinary, operations, premium dining, and client service teams to maintain operational consistency and excellence. Gather and analyze guest and client feedback to enhance service standards and program offerings. Ensure compliance with all health, safety, sanitation, dietary, allergen, and hospitality regulations and standards.
Administration & People Management Lead, mentor, and develop a growing Events & Catering and Concierge team, fostering a culture of accountability, collaboration, and service excellence. Recruit, train, coach, and retain high-performing team members while supporting ongoing professional development. Provide leadership and direction to managers and team leads to ensure clear communication and operational consistency. Partner with clients and internal stakeholders to assess business needs, trends, and service requirements, making recommendations to support operational success. Oversee workforce planning, scheduling strategies, budgeting, and resource allocation to maximize efficiency and service delivery. Conduct performance evaluations and support employee development and succession planning initiatives. Ensure compliance with company policies, HR standards, and inclusive workplace practices.
QUALIFICATIONS & SKILLS 5+ years of leadership experience in event planning, hospitality, premium dining, or a related field. Degree/Diploma in Hospitality Management, Food Service Management, or related discipline preferred. Proven experience leading large-scale hospitality operations and high-profile events in a fast-paced environment. Strong leadership and team development skills, with experience managing growing teams and evolving operational structures. Demonstrated ability to build relationships and collaborate effectively with clients, executives, department leaders, and operational teams.
- Experience with event management software including EMS, Social Tables, or similar platforms. Strong financial, organizational, communication, and problem-solving skills with the ability to adapt in a dynamic growth environment.
Job Type: Full-time
Pay: $80,000.00-$88,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
