Toronto, On Guest service agent Jobs – 61 Openings This Week

Operational Service Representative
Dexterra —Mississauga, ON
- $18.20 an hour
- Weekends as needed
- Bilingual
- Heavy lifting
- Customer service
Quick apply
Guest Service Agent - Part Time
Sonesta —Toronto, ON
- $19–$20 an hour
- Part-time
- ServSafe
- Customer service
- Basic math
- Disability insurance
- Dental care
6d
Guest Service Agent
Crowne Plaza Toronto Airport Hotel —Etobicoke, ON
- $24.37 an hour
- Part-time
- Hospitality
- Microsoft Excel
- Customer service
Quick apply
5d
Guest Service Agent (PT)
Hampton Inn and Suites by Hilton Toronto Downtown —Toronto, ON
- $18–$23 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
4d
Guest Services Agent
The Hazelton Hotel —Toronto, ON
- $22.00–$23.91 an hour
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
6d
Front Desk Agent
Sonesta —Toronto, ON
- $23.98–$26.65 an hour
- Weekends as needed
- ServSafe
- Customer service
- Basic math
- Disability insurance
- Dental care
3d
Front Desk Agent
Marriott International, Inc —Toronto, ON
- $22.22–$27.77 an hour
- Weekends as needed
- No experience needed
- Hotel
- High school diploma or GED
Guest Service Agent, Summer Seasonal
Hotel X Toronto —Toronto, ON
- $25.55 an hour
- Weekends as needed
- Microsoft Office
- Hotel
- Front desk
Quick apply
Guest Service Agent l Part-Time l Radisson Blu Toronto Airport
Silver Hotel Group —Toronto, ON
- $24.99 an hour
- Part-time
- Serving
- Hotel
- High school diploma or GED
- Wellness program
Quick apply
Guest Services Agent
Ace Hotel Toronto —Toronto, ON
- $20.19 an hour
- Part-time
- Basic math
- English
- Microsoft Office
Quick apply
7d
Overnight Front Desk Agent (FT)
Marriott International, Inc —Toronto, ON
- $28.70–$31.89 an hour
- Full-time
- No experience needed
- High school diploma or GED
- Supervising experience
11d
At Your Service Agent
Marriott International, Inc —Toronto, ON
- $21.22–$26.52 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
Guest Service Agent
Residence Inn By Marriott Toronto Airport —Toronto, ON
- Part-time
- English
- Hotel
- Administrative experience
Quick apply
Guest Services Agent - Downtown Toronto | Full Time
Sodexo Canada Ltd —Toronto, ON
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick apply
6d
Reservationist (Full Time)
Park Hyatt Toronto —Toronto, ON
- $25.87 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Sales
- Dental care
- Tuition reimbursement
Butler Service Desk Agent
Marriott International, Inc —Toronto, ON
- $21.27–$26.59 an hour
- Weekends as needed
- Customer service
- No experience needed
- Hotel
Guest Services Agent - 1020
Vrancor —North York, ON
- $21.04 an hour
- Part-time
- Bilingual
- Microsoft Excel
- Customer service
- Dental care
- Paid time off
Quick apply
14d
Guest Service Agent/Night Audit
Holiday Inn Express Toronto Downtown —Toronto, ON
- Part-time
- Hospitality
- English
- Hotel
Quick apply
4d
Guest Service Agent
Markham Suites Hotel Limited —Markham, ON
- $18.28–$18.78 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply
Intern - Guest Services Agent
Germain Hotels —Toronto, ON
- Customer service
- Hotel
- Computer skills
Quick apply
Customer Support Agent
Roam —Toronto, ON
- $45,000–$50,000 a year
- Holidays
- Customer service
- Continuous improvement
- Communication skills
Quick apply
Guest Service Agent
Marriott International, Inc —Burlington, ON
- $19–$20 an hour
- Weekends as needed
- English
- Microsoft Office
- Hotel
- Dental care
14h
Reservations Agent – Resort
CEM Resorts —Toronto, ON
- $10–$20 an hour
- Weekends as needed
- Hospitality
- Customer service
- Guest services
Hotel Guest Services Agent (Front Desk Agent)
Courtyard Toronto Mississauga West —Mississauga, ON
- Evening shift
- Customer service
- Hotel
- Communication skills
Quick apply
Front Desk Agent (Resort)
CEM Resorts —Toronto, ON
- $12–$25 an hour
- Weekends as needed
- Hospitality
- Customer service
- Hotel

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Operational Service Representative

Dexterra
Mississauga, ON

Quick apply

Job details

Full-time

Skills

Bilingual
French
Heavy lifting
Customer service
English
High school diploma or GED
Smartsheet
Communication skills

Full job description

Company Description

WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT'S THE JOB?

The Operational Support Representatives (OSR's) provide passenger flow, queue management and control into various areas of the Terminals at Toronto Pearson International Airport. OSR's are required to determine eligibility requirements and stream passengers quickly and efficiently into various queues while providing an exemplary level of passenger service. OSR’s are often the “first point of contact” with passengers and their objective is to make that interaction an exceptional experience for each and every passenger.

Duties and Responsibilities:

Always greet passengers with “Hello bonjour”
Validate and confirm passengers need and right of entry/exit to/from controlled and restricted areas
Validate acceptable travel documentation to enable passenger entry to certain areas
Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
Control the backflow of passengers into controlled/restricted areas
Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers
Anticipate and create memorable passenger experiences
Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e wheelchairs, electric passenger carts, baggage carts, porter services, etc.)
Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/events
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
Convey a professional and welcoming presence by interacting with members of the traveling and general public while multi-tasking
Enjoy meeting and working with people while having an outgoing and engaging personality
Listen carefully and have patience with all passengers or visitors to Pearson
Be proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistance
Take direction and react quickly to changing priorities
Achieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)
Maintain sharp observation skills along with awareness of surroundings
Read memos and communications before shift commences
Perform any additional duties assigned by Supervisor or management
Replace stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.
Realign or add stanchions when queues grow to maintain line management
Clean stanchions and maintain serviceability
Remove any stanchions that require repair and record
Always ensure care and control of any technology devices

Qualifications

WHO ARE WE LOOKING FOR?

18 years of age or older
Must be comfortable using a handheld device to record data
Becomes a “I Am Toronto Pearson Ambassador”
Possess clear, concise communication skills in French & English
Ability to read, understand and provide guidance/instructions to others
Ability to realign stanchions
Ability to work individually or within a team
Minimum High School diploma or Grade 12 education
Customer Service experience an asset
Have a clear criminal record
Must be eligible to work in Canada.
Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queues
Self-motivated individual with a strong attention to detail.
Excellent written & verbal communication and active listening skills.
Able to work weekends, and holidays.
Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment.
Successful completion of initial and recurrent company training is a pre-requisite for employment
Report on any deficiency in kiosk/e-gate technology
Setup was as per SOP/directive during the time they have attended.
OSR will direct and support passengers in getting to their desired destination around Toronto Pearson
OSR will utilize Smartsheet to complete a quick form to report on how many passengers were escorted and to which sector.
Wait times during holding and metering will be captured via Smartsheet to be easily accessible by GTAA Operations Teams for reporting purposes. Any details and/or communications can also be noted down in the Smartsheet for the next agent, GTAA Operations, and/or management to review.

Additional Information

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Quick apply

Refine Your Search

guest service agent jobs in toronto, on

Operational Service Representative

Guest Service Agent - Part Time

Guest Service Agent

Guest Service Agent (PT)

Guest Services Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent, Summer Seasonal

Guest Service Agent l Part-Time l Radisson Blu Toronto Airport

Guest Services Agent

Overnight Front Desk Agent (FT)

At Your Service Agent

Guest Service Agent

Guest Services Agent - Downtown Toronto | Full Time

Reservationist (Full Time)

Butler Service Desk Agent

Guest Services Agent - 1020

Guest Service Agent/Night Audit

Guest Service Agent

Intern - Guest Services Agent

Customer Support Agent

Guest Service Agent

Reservations Agent – Resort

Hotel Guest Services Agent (Front Desk Agent)

Front Desk Agent (Resort)

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