Coordinator
Full-Time | In-Office
Location: Markham, Ontario
About Stay Home Forever Inc.
Stay Home Forever Inc. (SHF) is a growing home and community care organization dedicated to helping individuals remain safely, independently, and comfortably at home. We provide high-quality, client-centered services through an integrated team of Personal Support Workers, Nurses, and Allied Health Professionals.
As our organization continues to grow, we are looking for an organized, adaptable, and service-oriented Coordinator to join our Operations team.
Position Summary
The Coordinator plays a critical role in the day-to-day coordination of community healthcare services. Working closely with clients, families, referral partners, leadership, and frontline staff, the Coordinator is responsible for scheduling, service coordination, responding to operational changes, and supporting the delivery of safe, efficient, and client-centered care.
This is a full-time, in-office position based in Markham, Ontario.
What You'll Bring
Education
- Post-secondary diploma or degree in Healthcare Administration, Health Sciences, Business Administration, Social Services, or another related field is preferred.
- Equivalent combinations of education and relevant work experience will be considered.
- Healthcare education obtained outside of Canada will be considered. Internationally Educated Healthcare Professionals (IEHPs) are encouraged to apply, provided they meet the experience requirements outlined below.
Experience
- Minimum 1–3 years of experience coordinating or scheduling frontline healthcare providers in one or more of the following settings:
- Private home care
- Publicly funded home and community care
- Community support services
- Healthcare organizations
- A comparable healthcare environment.
- Experience coordinating Personal Support Workers (PSWs), Registered Practical Nurses (RPNs), Registered Nurses (RNs), therapists, or other frontline healthcare professionals.
- Experience managing multiple priorities in a fast-paced environment while maintaining exceptional customer service.
- Demonstrated ability to make sound decisions and adapt quickly to changing operational needs.
Knowledge, Skills & Abilities
- Excellent organizational and time-management skills.
- Strong verbal and written communication skills.
- Critical thinking and sound problem-solving abilities.
- High attention to detail and accuracy.
- Professionalism, accountability, and reliability.
- Strong interpersonal and customer service skills.
- Ability to work independently while collaborating effectively within a multidisciplinary team.
- Commitment to continuous learning and process improvement.
Technology Skills
The successful candidate will:
- Be proficient with Microsoft Office, including Outlook, Word, Excel, and Microsoft Teams.
- Be comfortable working with multiple software applications simultaneously.
- Have experience using scheduling software, Electronic Health Records (EHRs), or workforce management systems, or demonstrate the ability and willingness to quickly learn new technologies.
- Adapt confidently to evolving digital workflows and operational systems.
Experience with platforms such as AxisCare, AlayaCare, Procura, GoldCare, or similar healthcare software is considered an asset.
Primary Responsibilities
The responsibilities listed below represent the core functions of this role. As Stay Home Forever continues to grow, responsibilities may evolve to meet operational and organizational needs.
Responsibilities include, but are not limited to:
- Coordinate daily schedules for frontline healthcare providers.
- Respond promptly to schedule changes, employee call-ins, client requests, and urgent staffing needs.
- Match client service requirements with employee skills, availability, continuity of care, geographic location, and organizational priorities.
- Communicate professionally with clients, families, referral partners, and healthcare providers.
- Monitor schedules throughout the day to ensure efficient service delivery and proactively resolve scheduling conflicts.
- Maintain accurate documentation within organizational systems.
- Collaborate with operational and clinical leadership to support safe, effective, and client-centered care.
- Escalate operational or clinical concerns in accordance with organizational policies and procedures.
- Participate in quality improvement initiatives and support ongoing operational excellence.
- Maintain confidentiality and comply with all applicable privacy legislation, organizational policies, and professional standards.
What Success Looks Like
The successful candidate is someone who:
- Thrives in a fast-paced, ever-changing environment.
- Takes ownership and follows through on commitments.
- Communicates professionally and respectfully with clients, families, colleagues, and referral partners.
- Anticipates challenges and proactively identifies solutions.
- Values teamwork while working independently with minimal supervision.
- Demonstrates sound judgment while managing competing priorities.
- Is committed to delivering exceptional client and employee experiences.
Why Join Stay Home Forever?
At Stay Home Forever, our people are at the heart of everything we do. We foster a collaborative, supportive, and respectful workplace where innovation, teamwork, accountability, and continuous improvement are valued.
As our organization continues to grow, we are committed to investing in our employees through comprehensive onboarding, ongoing learning, professional development, and opportunities for career advancement.
If you are passionate about making a meaningful difference in home and community care while working with a dedicated and supportive team, we encourage you to apply.
Equal Opportunity Employer
Stay Home Forever Inc. is committed to fostering an inclusive, respectful, and accessible workplace where every employee has the opportunity to succeed.
We welcome applications from qualified individuals of all backgrounds and lived experiences.
Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code, and all applicable employment legislation. Applicants requiring accommodation are encouraged to notify us at any stage of the hiring process so that appropriate accommodations can be provided.
We thank all applicants for their interest in joining Stay Home Forever Inc.; however, only those selected for an interview will be contacted.
Pay: $27.12-$53.83 per hour
Work Location: In person
