toronto, on michael's health Jobs – 255 Openings This Week

Call Center Agent Communication Services
Unity Health Toronto —Toronto, ON
- Weekends as needed
- Customer service
- English
- Microsoft Office
5d
Research Assistant II
Michael Garron Hospital —Toronto, ON
- Temporary
- Word processing
- Bachelor's
- Organizational skills
Personal Support Worker
Michael Garron Hospital —Toronto, ON
- Full-time
- BLS Certification
- English
- Communication skills
16h
Personal Support Worker (Emergency Department)
Michael Garron Hospital —Toronto, ON
- Part-time
- BLS Certification
- English
- Communication skills
5d
Unit Clerk II - (Intensive Care Unit)
Michael Garron Hospital —Toronto, ON
- Part-time
- Customer service
- High school diploma or GED
- Organizational skills
11d
Health Info Professional
Michael Garron Hospital —Toronto, ON
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
team member
Michaels Stores —Toronto, ON
- $17.60–$20.50 an hour
- Part-time
- Customer service
- Cash handling
- Dental care
- Tuition reimbursement
7d
Health Info Processing Specialist
Michael Garron Hospital —Toronto, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
Personal Support Worker (General Internal Medicine)
Michael Garron Hospital —Toronto, ON
- Temporary
- BLS Certification
- English
- Communication skills
Unit Clerk II (Medicine Health Services - H6*)
Michael Garron Hospital —Toronto, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
16h
Medical Secretary - Ophthalmology
Unity Health Toronto —Toronto, ON
- Part-time
- Customer service
- Word processing
- Hotel
4d
Staff Scheduling Coordinator
Michael Garron Hospital —Toronto, ON
- Overtime
- Microsoft Excel
- Microsoft Access
- Microsoft Office
Unit Clerk (Peri-Anaesthesia Care Unit)
Michael Garron Hospital —Toronto, ON
- Part-time
- Microsoft Excel
- Administrative experience
- High school diploma or GED
1d
Summer Student (Patient Experience)
Michael Garron Hospital —Toronto, ON
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Nursing Attendant (Emergency Department)
Michael Garron Hospital —Toronto, ON
- Temporary
- BLS Certification
- English
- High school diploma or GED
Patient Flow Coordinator
Michael Garron Hospital —Toronto, ON
- Temporary
- Nursing
- Leadership
- Communication skills
Data Quality Specialist
Michael Garron Hospital —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Employee Health Specialist
Michael Garron Hospital —Toronto, ON
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Nursing
Release of Information Specialist
Unity Health Toronto —Toronto, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
4d
Sales Associate
Michael Hill —Scarborough, ON
- Part-time
- Sales
- Dental care
- Employee assistance program
12d
Service team member 3am availability required
Michaels Stores —Toronto, ON
- $17.60–$20.50 an hour
- Part-time
- Customer service
- Cash handling
- Dental care
- Tuition reimbursement
Spiritual Care Practitioner
Michael Garron Hospital —Toronto, ON
- Part-time
- Master's degree
- Supervising experience
- Communication skills
Lab Technician Labs Specimen Mgmt
Unity Health Toronto —Toronto, ON
- Weekends as needed
- No university degree
- Communication skills
17h
Patient Blood Management Coordinator
Michael Garron Hospital —Toronto, ON
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Nursing
Early Morning Replenishment P/T
Michaels Stores —Toronto, ON
- $17.60–$20.50 an hour
- Part-time
- Customer service
- Cash handling
- Dental care
- Tuition reimbursement

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Call Center Agent Communication Services

Unity Health Toronto
Toronto, ON

Apply Now

Job details

Casual
5 days ago

Skills

Customer service
Call center
English
Microsoft Office
Organizational skills
Multi-line phone systems
Typing
Communication skills

Full job description

The St Michael's Hospital (SMH) Call Centre provides 24x7 operations answering internal locating calls as well as external callers' inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and emergency calls in order to directly contribute to the professional and positive image of the Hospital. The Call Centre Agent should be flexible to work regular as well as early and late hours to provide 24x7 switch board and locating coverage.

DUTIES & RESPONSIBILITIES:

Operates switchboards and works as part of a team to effectively handle incoming telephone calls, including locating system and paging service equipment and effectively respond to emergency calls for cardiac, trauma, and fire.
Performs computer searches for patient information.
Uses computer technology to update the on-call schedules daily, Hospital Directory, and data entry of information for dispatch and faxing.
Operates the overhead emergency paging system, as per Hospital procedures
Perform Response Team pager tests as directed by Call Center Team Lead.
Maintains a positive image of the Hospital in telephone and personal
Review performance metrics with Call Center Team Lead to achieve optimal operation goals communication, with patients, vendors, staff, visitors and external callers.
Has knowledge and familiarity with the Hospital's services and personnel, thereby having ability to direct calls to the appropriate party or provide accurate information.
Responds appropriately to others in difficult/sensitive situations.
May perform other duties as requested.

QUALIFICATIONS

Recent experience in a busy call centre environment is required (within last 18 months)
Must have 5-8 years of customer service experience
Knowledge of Switchboard & Locating tools and processes, such as Medicall, Simplex & Chubb Fire Alarm panels is required
Demonstrated excellent oral and written English communication and reading skills in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
Knowledge and familiarity with the Hospital's terminology, services, personnel and processes is a must
Excellent record of reliable attendance and punctuality
Keyboarding (>40 wpm) with working knowledge of personal computers and Microsoft Office software.
Excellent interpersonal and customer service skills with proven success in working in a team environment.
Demonstrated initiative and use of good judgment in all areas required by the position.
Well-developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
Ability to maintain composure while performing multiple tasks.
Maintains a positive image of the Hospital in telephone and personal communication, with patients, vendors, staff, visitors and external callers.
Demonstrated commitment to the Mission and Values of St. Michael's Hospital.
Ability to met the physical requirements of the position, sitting for extended periods of time, excellent eye and hand coordination while speaking and listening, and typing for an extended period of time.

As the department operates on a 7x24 basis, flexibility is required to work morning, day, evening or night shifts as well on weekends on a rotational basis as per the specific needs of the department.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

#IND1

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Refine Your Search

michael's health jobs in toronto, on

Call Center Agent Communication Services

Research Assistant II

Personal Support Worker

Personal Support Worker (Emergency Department)

Unit Clerk II - (Intensive Care Unit)

Health Info Professional

team member

Health Info Processing Specialist

Personal Support Worker (General Internal Medicine)

Unit Clerk II (Medicine Health Services - H6*)

Medical Secretary - Ophthalmology

Staff Scheduling Coordinator

Unit Clerk (Peri-Anaesthesia Care Unit)

Summer Student (Patient Experience)

Nursing Attendant (Emergency Department)

Patient Flow Coordinator

Data Quality Specialist

Employee Health Specialist

Release of Information Specialist

Sales Associate

Service team member 3am availability required

Spiritual Care Practitioner

Lab Technician Labs Specimen Mgmt

Patient Blood Management Coordinator

Early Morning Replenishment P/T

I want to receive the latest job alerts for michael's health in toronto, on

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