Overview
TPC Toronto at Osprey Valley is one of Canada’s premier golf destinations and host of the 2025 and 2026 RBC Canadian Open. Our Common Purpose is to deliver service excellence for every Guest, every time. As part of our transformation into a resort featuring both world class golf and amenities, we are focused on attracting and retaining a highly skilled, motivated, and loyal staff, dedicated to working together as a team toward our common purpose. Among Osprey Valley’s greatest strengths is our team members who embrace the vision, mission, and values of the organization. We believe that talented people will continue to make us the leader in Canadian golf, and that a single person can make a difference. In return for this contribution, we strive to offer a challenging, yet rewarding work experience in a fast-paced, safe, and energetic team environment.
The Reservations Specialist is responsible for managing all aspects of resort reservations, including accommodations, golf, dining, and guest experiences. This position works closely with multiple departments to ensure every reservation is accurate, personalized, and seamlessly executed.
Beyond booking reservations, this role serves as a trusted resource for guests by providing knowledgeable recommendations, anticipating guest needs, identifying opportunities to enhance their stay, and maximizing resort revenue through strategic upselling and occupancy optimization.
CORE RESPONSIBILITIES:
Luxury Guest Experience
· Deliver exceptional service through every guest interaction by phone, email, and online inquiries.
· Create personalized guest itineraries tailored to each visitor's needs and preferences.
· Anticipate guest expectations by arranging special requests, celebrations, amenities, and VIP experiences.
· Build meaningful guest relationships through professional, warm, and engaging communication.
· Ensure every guest interaction reflects the standards of a luxury destination.
Reservations Management
· Manage reservations for luxury accommodations.
· Coordinate a variety of guest type packages while ensuring contracted rates and package inclusions are accurate.
· Book golf tee times.
· Manage dining reservations while adhering to restaurant capacities and operational guidelines.
· Coordinate academy bookings, simulator reservations, and additional resort experiences.
· Support Sales team in handling group reservations – rooming lists and tour operator bookings.
· Be a point of contact for 3rd party rate relationships such as Tour Operators, Travel Agencies.
· Process reservation modifications, cancellations, waitlists, and special requests efficiently.
· Maintain accurate guest profiles, reservation details, billing instructions, deposits, and payment information within Maestro PMS.
· Monitor room inventory, availability, and booking pace to maximize occupancy and guest satisfaction.
· Ensure reservation accuracy while minimizing operational errors.
Revenue Optimization
· Identify opportunities to maximize occupancy through strategic reservation management.
· Promote upgraded accommodations, golf experiences, dining options, and resort amenities through thoughtful upselling.
· Assist in reducing reservation cancellations by offering alternative dates or accommodations whenever possible.
· Monitor reservation trends and communicate opportunities to leadership.
· Support revenue-generating initiatives during peak and shoulder seasons.
Guest Communication
· Respond promptly to all reservation inquiries while maintaining exceptional service standards.
· Provide detailed information regarding accommodations, golf offerings, resort amenities, dining experiences, transportation, and policies.
· Complete personalized pre-arrival communications to ensure guests are fully prepared for their stay.
· Coordinate arrival details, transportation requests, and special accommodations with internal departments.
Operational Collaboration
· Work closely with Concierge, Golf Operations, Food & Beverage and Sales to deliver seamless guest experiences.
· Communicate VIP arrivals, special occasions, accessibility requests, and operational updates.
· Assist Guest Experience operations during high-volume periods through cross-training and front-of-house support.
Administration
· Maintain accurate reservation records and guest profiles.
· Monitor reservation queues, follow-up tasks, and guest correspondence.
· Ensure reservation documentation complies with company standards.
· Participate in continuous improvement initiatives by identifying opportunities to enhance guest service and operational efficiency.
Qualifications
· Minimum 2 years of experience in luxury hospitality, resort operations, hotel reservations, front office, or guest services preferred.
· Previous experience with Property Management Systems (Maestro experience considered a strong asset).
· CRM Management systems as asset (Salesforce)
· Outstanding verbal and written communication skills.
· Exceptional organizational skills with the ability to manage multiple priorities.
· Professional telephone etiquette and strong interpersonal skills.
· Excellent attention to detail and accuracy.
· Strong computer proficiency.
· Ability to exercise sound judgment and problem-solving skills in a dynamic environment.
Expected start date: July 2026
Job Types: Full-time seasonal
Compensation: From $20.00 per hour
TPC Toronto at Osprey Valley is an equal opportunity employer and is committed to diversity and inclusiveness in all its work. We work proactively to be fair and reasonable in practice and to build diversity into our teams. Accommodations are available on request for candidates taking part in all aspects of the selection process.
As part of our recruitment and selection process, Osprey Valley may use artificial intelligence (AI)–enabled tools to support activities such as application screening and candidate matching. These tools are used to assist, not replace, human decision-making, and all hiring decisions are reviewed by our People team.
Please visit our website https://www.ospreyvalley.com/ or on LinkedIn
www.linkedin.com/company/tpc-toronto-at-osprey-valley/ to learn more about TPC Toronto at Osprey Valley.
Pay: $20.00 per hour
Benefits:
- Company events
- Discounted or free food
- On-site parking
- Store discount
Ability to commute/relocate:
- Caledon, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you legally eligible to work in Canada?
Work Location: In person
