Truro, Ns Helpdesk technician Jobs – 2 Openings This Week

Level 1 Helpdesk Technician
Digital nGenuity —Burnside, NS
- $42,000–$52,000 a year
- Full-time
- Azure
- Microsoft Outlook
- English
- Dental care
- Paid time off
Quick apply
2d

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Field Service Technician (Barrie)
BFG Enterprise Services —Barrie, ON
Must have and provide company with valid G driver’s licence and clean abstract for use of company vehicle for travelling to customer sites to provide service.
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User Support Technician
Carry Telecom Inc —North York, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide technical support to users via help desk channels,…
$36 an hour
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Level 1 Helpdesk Technician

Digital nGenuity
Burnside, NS

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Extended health care
Dental care
Paid time off
Employee assistance program
Life insurance
On-site parking

Skills

Azure
Microsoft Outlook
English
DEC
Windows
DHCP
IT support
Computer networking
DNS
SharePoint
Associate's degree
Driving Licence
Help desk
VPN

Full job description

About Digital nGenuity

Digital nGenuity is a growing managed services provider (MSP) built with a structured, process-driven approach to delivering world-class IT services to our clients. We're a team that takes documentation seriously, escalates intelligently, and genuinely invests in each other's growth. If you want to build a career in IT — not just work a helpdesk job — this is the place.

The Opportunity

We're hiring a Level 1 Helpdesk Technician to join our service delivery team. You'll be the first voice our clients hear and the first hands on their problems. This is a balanced role — we care as much about how you communicate with people as we do about your technical skills. You'll work primarily in a Microsoft 365 / Windows environment, handling a range of end-user issues, and be supported by a close-knit team with clear escalation paths.

What You'll Be Doing

Responding to client support requests via phone, email, chat, and the ticketing portal — triaging, documenting, and prioritizing each ticket
Resolving common end-user issues: Microsoft 365, Outlook, Teams, OneDrive, Windows OS, printers, and connectivity
Using tools to remotely access endpoints and respond to monitoring alerts
Keeping client documentation accurate and current
Supporting user onboarding and offboarding in Microsoft 365 (licensing, mailboxes, MFA, Azure AD / Entra ID)
Managing client expectations proactively — clients should never have to chase an update
Close tickets same-day wherever possible
Identifying recurring issues and feeding that information back to the team to reduce future reactive noise

What We're Looking For

Technical:

1–2 years of helpdesk or IT support experience, preferably in an MSP environment
Working knowledge of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Azure AD / Entra ID
Hands-on experience supporting Windows OS in a business environment
Basic networking: DHCP, DNS, VPN client troubleshooting
Familiarity with ticketing or RMM tools

Professional:

Clear communicator who can explain technical issues to non-technical people without talking down to them
Organized, detail-oriented, and comfortable juggling multiple open tickets
Calm under pressure and committed to follow-through
Eager to learn and stay current in a fast-moving industry

Nice to Have

Microsoft 365 Fundamentals (MS-900) or Azure Fundamentals (AZ-900)
Experience in an MSP environment

Requirements

Valid Canadian driver's license
Ability to pass a Criminal Record Check
Available for after-hours support rotation

What Success Looks Like

We're transparent about expectations. You'll be measured on:

Ticket handle time
Ticket acceptance rate
Resolution rate
Ticket backlog
Ticket documentation quality
Client satisfaction (CSAT) scores

Why Join Us

A team that mentors — not just assigns tickets
Certification and professional development support
Clear expectations, honest feedback, and management that works with you on a development plan
A culture built on process, accountability, and continuous improvement

Digital nGenuity is an equal opportunity employer. We thank all applicants for their interest; only those selected for an interview will be contacted.

Pay: $42,000.00-$52,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off

Ability to commute/relocate:

Dartmouth, NS B3B 1X4: reliably commute or plan to relocate before starting work (required)

Education:

DCS / DEC (required)

Experience:

helpdesk or IT support: 1 year (required)

Language:

English (required)

Work Location: In person

Quick apply

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